PBS KIDS

General Information

• What is PBS KIDS' mission?
• What are PBS KIDS' educational goals and how are they supported?
• Is there research that proves that kids learn critical skills from PBS KIDS?
• Where can I find PBS KIDS merchandise?
• Where can I find PBS KIDS apps?

Contacting PBS KIDS

• I would like to produce a show for PBS KIDS. Where do I send my show idea?
• I have a question or comment about a PBS KIDS show. Who should I contact?

PBS KIDS Shows & Programming

• Where can I watch PBS KIDS?
• How do I find out when a show is on?
• What do I do if I can't find a show anymore?
• Does PBS KIDS have podcasts?
• There's a program on another channel that I think should be on PBS. Where do I send this suggestion?

Online Safety

• What is a Privacy Policy?
• What is COPPA? How does PBS KIDS comply?
• What is a cookie? Should I accept them?

Funder Acknowledgements

• Why does PBS KIDS have funder acknowledgements on its apps and websites?

Closed Captioning

• What is closed captioning?
• What if I have a concern with closed captioning on the online PBS KIDS video player(s) or PBS KIDS Video app?
• Why do some videos have closed captioning and others do not?
• How do I turn on closed captions in the video player?
• How can I format my closed captions in the video player?

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PBS KIDS Website Questions

• I have a question or comment about the website. Who should I contact?
• I have a technical problem with a PBS KIDS website. Can you help me fix it?
• Why don't some shows have a site on pbskids.org?
• Why do some of the sites not have television shows?
• How do I bookmark pbskids.org?

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Website Troubleshooting & Tips

• What are the system requirements for viewing content on the PBS KIDS website?
• Why isn't the game or video working on the website?
• What do the error messages on my screen mean?
• Things take a long time to download. Is something wrong?
• I don't see my local station's logo when I'm on the website. How do I change that?

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PBS KIDS Video App & Streaming Platforms

• What devices support the PBS KIDS Video app?
• Which shows are available on the PBS KIDS Video app?
• Downloadable Content on the PBS KIDS Video App FAQ
• The PBS KIDS Video app returns an out-of-area message.
• The PBS KIDS Video app for VIZIO TV

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PBS KIDS App Troubleshooting

• There's no sound. What should I do?
• My app is crashing. What should I do?
• My app didn't finish downloading. What should I do?
• How do I uninstall my app?
• How do I report a bug?