If you are not hearing any sound while playing a game or watching a video, there are a few steps you can take to troubleshoot.
- Check that the volume on your device is turned up and is off mute. This can typically be done by pressing the volume buttons on the side of your device. However, volume setting location can vary by device. Please check your devices' instructions for more specific information.
- Check the volume settings located within the game or video player to ensure the volume is not muted or turned down. Settings can typically be found by clicking on the Settings Gear Icon.
Still not able to hear sound while using the app? Contact us and a member of the Support team will reach out to assist you.