Frequently asked questions

PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns.


Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.


If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.


If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site


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PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station.


Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


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Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.




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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.


Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.


If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/


Not a PBS Passport member? Contact your local station to inquire.


Passport videos are designated by a blue "compass rose" icon as shown in the image below:



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No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 


Currently, PBS Passport content is available:


  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 

*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***



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Currently, PBS Passport content is available via:


Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device.


*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox


It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 



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Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.


Learn how to change your station



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Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air. PBS Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.



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Currently, PBS Passport content is available via:


*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox


It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 


** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


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PBS Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer.


Browsers typically auto-update, and manually updating is a simple matter. Because of this, we no longer support older browser versions. Users are expected to keep their browser up to date.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox



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Most PBS streaming video – including PBS Passport – is available only within the United States. 


PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters.




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PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  



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Yes, you can stream Passport videos with your Apple TV once you've activated Passport. Learn how to activate Passport




To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV.


If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport.



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No. We only ask that you share your PBS.org viewing history. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for your local station, the station to which you have donated, to easily communicate with its members. 



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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.


Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.


Find your local station contact information


If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.



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Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. You can use an HDMI cord with your smart TV, however, for optimal viewing please one of the options listed below: 


  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick



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If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.


If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

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After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary. 


Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

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Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations.

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If you're using an app like PBS Video app for iPads, look for the app menu in the top left corner of the screen, designated by three lines. 

  • Tap the three lines to open the menu. 
  • Look for a "Sign In" option and sign in with the same Facebook, Google, or PBS account you used to activate your Passport. 
  • If you sign in with the wrong account you will see a screen asking you to become a Passport member to watch those videos. Be sure you are using the same email you used when you activated your Passport member benefit.


Once your video is playing you'll be able to cast it to your TV using the cast icon, typically located in the top right corner of your device.

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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.


In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.


  1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:

    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.

    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.

    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.

    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.

  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.


If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

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We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

 

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.


PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 


This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

  • If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
  • If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.


If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

 

We hope you will continue to watch and enjoy programming on your local station.


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No, currently PBS does not support video downloading for offline viewing.


Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

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Yes, you can use your Passport membership benefit on multiple devices.


Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.


With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

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The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. 



  • After you have received an email from PBS, click Click Here to  Activate Now (Figure 1).


Figure 1


  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.

Figure 2


  • Click Confirm (Figure 3).

Figure 3


  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

Figure 4



  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

Figure 5



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To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station


If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.


Scroll down this page to learn how to fully activate Passport.



If your membership is not activated, please follow the instructions below:


  1. Go to pbs.org/passport
  2. You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you. 
  3. Press Continue.
  4. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it.
  5. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated.


To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again.

If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.


How do I activate Passport on my 4th Generation Apple TV?

How do I activate Passport on my Amazon Fire TV or Android Smart TV?

How do I activate PBS Passport on my Apple TV?

How do I activate Passport on my Roku device? 


  1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
  2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
  3. Enjoy PBS Passport shows!


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If you did not receive an activation code, please contact your local station. They can send you an activation link or code.


Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.


 

 



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You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content. 


Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows.


If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.


See the complete list of devices that support Passport



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Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons. 


Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.


Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 


To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

 



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Please click the following link http://www.pbs.org/passport/lookup/ and follow the instructions provided.


If you are still having trouble, email support.




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To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: http://www.pbs.org/passport/lookup/

 

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.


If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those. If you are still having trouble, email support.

 




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If you do not remember your password, please click the following link to reset it:


https://account.pbs.org/accounts/send-reset-password/


You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password.


If you are still having trouble, email support.





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Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit


  • To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 





  • Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos.


If you do not have a PBS account, learn how to create one




  • After logging in, you'll see that all PBS Passport content is designated by the Passport icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.





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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


For detailed instructions on activating your streaming device:


Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.




  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.



  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account"




  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




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If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on PBS.org and begin browsing Passport content.


When you sign in you must use the same email address you used when you activated your Passport membership


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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If you need to change the email address that is connected to your Passport account, please go to this link: https://account.pbs.org/accounts/register/ and create an account using your new email address. After you have done that, please contact your local station and notify them of your new account details. 


Membership information is retained on a local level so your local station can set up your account using your new information.


If you are still having trouble, email support.




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It sounds like your Apple TV is not set up with the same email/credentials that you used when you activated Passport. Therefore, the Apple TV PBS App must be reset to use the email address that you used when you activated Passport. To do this you will need to deactivate and reactivate the PBS app with the correct email. (Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.



 

Follow the steps below to activate your Passport member benefit:

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.



  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4 you will instead click Change Account > Log Out.




  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.




  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.





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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV or Android Smart TV


  • Open the PBS channel on your device.


  • In the left navigation, open the Settings menu.


  • At the bottom of In the settings menu, select the Deactivate Device option. The screen will not change.


  • Confirm that you want to deactivate the device.



  • Leave the PBS channel and go back to the main screen of your device. This will give the PBS app time to reset and deactivate itself.
  • Open the PBS channel again. 


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.



  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



  • After signing in, your device has been activated. Return to the device to begin watching Passport videos. 



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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


To activate Passport on your Roku device, watch the following video or the detailed steps below:




  • Open the PBS channel on your Roku device (Figure 1).

Figure 1

roku-activate-home-small.jpg



  • In the top navigation menu, click Settings (Figure 2).



Figure 2


  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).

Figure 3


  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).

Figure 4


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).

Figure 5


  • Go to your computer and open a browser such as Chrome, Firefox, or Safari. IF YOU HAVE DONE THIS STEP AND IT'S STILL NOT SUCCESSFUL, PLEASE OPEN A PRIVATE OR INCOGNITO BROWSER WINDOW AND COMPLETE THE FOLLOWING STEPS.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).

Figure 6


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


Figure 7


  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 

Figure 8



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Yes. Each device is individual and requires its own deactivation/reactivation. 


Learn how to activate Passport on Apple TV

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Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Roku

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Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Amazon Fire

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Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


Passport videos are designated by a blue "compass rose" icon as shown in the image below. 


Search for Passport videos only

Browse the Passport library


Not a PBS Passport member? Contact your local station to inquire.





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After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only





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Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in PBS Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 



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Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV. 


Many full episodes of shows such as Downton Abbey and Mercy Street are available for free streaming for two weeks after original television broadcast. So for instance, when Downton Abbey airs on television on Sunday night, it is available for free streaming on PBS.org on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode have expired.


Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  


If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.




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To find a video on the PBS.org website, you can search by keyword or browse available categories.   


How to search by keyword

How to browse

How to browse for an individual video

How to search for Passport videos only


How to search by keyword


To search by keyword, click the magnifying glass icon in the upper right side of the site and type your search criteria in the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.



How to browse for a video


You can browse for an individual video or by the Show to which it belongs. To search for a video by the show to which it belongs, click Shows in the top navigation menu. To click for an individual video, click Video.



How to browse for individual videos


After you have clicked Video in the top navigation menu, you can begin browsing the top carousel items by clicking the left and right facing arrows located to the far left and right sides of the carousel images. To pause the carousel rotation, click the pause button located in the lower right side of the screen.



Scroll further down the page to the Browse Videos section where you can browse videos from different genres such as Arts and Music, Culture, Food, History, How-To, and many more. The genre is located on the left side of the page and the link to see all videos is located on the right.




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Doc Martin is distributed by American Public Television (APT), not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.

 

Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.



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Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.



Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.



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Yes. You can use the search filters on PBS.org to find Passport content. 


Browse the Passport library


  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videos link (Figure 3.2).

Figure 3



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As you may know, PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are often confined to only broadcasting. Unfortunately, we do not have streaming rights for The Collection.  The Collection is a property of Amazon, and can be viewed through Amazon Prime.


If you have a TV, you may wish to check your local station's listings or contact your local station to see if they will be re-broadcasting The Collection. You can check the local schedule online here: http://www.pbs.org/tvschedules/index.html


And find contact information for your local station here: http://www.pbs.org/about/faq/station-finder/


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Episodes of Victoria will be available on the Victoria show page on our sites and apps.


Click here to see our available episodes for Victoria, Season 1.

Click here to see our available episodes for Victoria, Season 2.


Members with the PBS Passport membership benefit will have exclusive and extended access to Season 1 and Season 2 of Victoria. Users without the PBS Passport membership benefit will still be able to stream episodes of Season 2 online during two-week windows. Please see below for more information.


If you have the Passport membership benefit, your benefit allows you extended access to online streams of Victoria. You can stream episodes of Season 1 and Season 2 online beginning January 14, 2018 at 9 PM EST. All seven episodes of Season 2 will be available for online streaming with your Passport membership benefit at the start of the season premiere, so you can begin watching the season in its entirety without waiting each week for new episodes to premiere on television. Remember to sign in with your Passport-enabled account at PBS.org for access.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, you will still be able to view the episodes online during the upcoming windows listed below. Episodes are available for online streaming for all users for two-week periods after each episode premieres on television for the first time. During these two-week windows, the Passport membership will not be required to watch these episodes online.


EPISODE

TELEVISION BROADCAST
AVAILABLE FOR ONLINE STREAMING WITHOUT PASSPORT 

Season 2, Episode 1: A Soldier's Daughter / The Green-Eyed Monster

1/14/2018 at 9 PM EST 1/14/18 at 9 PM EST
-
1/28/18 at 11:59 PM EST
1/21/2018 at 9 PM EST
1/21/18 at 9 PM EST
-
2/4/18 at 11:59 PM EST
Season 2, Episode 3: Entente Cordiale
1/28/2018 at 9 PM EST
1/28/18 at 9 PM EST
-
2/11/18 at 2:59 AM EST
Season 2, Episode 4: Faith, Hope & Charity
2/4/2018 at 9 PM EST 2/4/18 at 9 PM EST
-
2/18/18 at 2:59 AM EST
Season 2, Episode 5: The King Over the Water
2/11/2018 at 9 PM EST
2/11/18 at 9 PM EST
-
2/25/18 at 2:59 AM EST
Season 2, Episode 6: The Luxury of  Conscience
2/18/2018 at 9 PM EST
2/18/18 at 9 PM EST
-
3/4/18 at 2:59 AM EST
Season 2, Episode 7: Comfort and Joy
(Christmas Special)
2/25/2018 at 9 PM EST
2/25/18 at 9 PM EST
-
3/11/18 at 2:59 AM EST

Note: Dates and times are subject to change. All Victoria Season 1 and Season 2 episodes will be available to members with the Passport benefit beginning January 14, 2018. Members with the Passport benefit are unaffected by the online streaming dates in the chart above as the Passport benefit allows extended access to online content.


Are there missing episodes from Season 2? 

Some episode counts online will show there are 8 episodes for Season 2 and 1 episode aired as a Christmas special. PBS.org features 7 total episodes for Season 2 for online streaming, however no content is missing. Discrepancies can occur between series' broadcast in the United Kingdom and the United States. 


On PBS.org, Season 2, Episode 1 and Season 2, Episode 2 are two-hour specials. Season 2, Episode 7 is the Christmas special. For details, see the above chart of Season 2 episodes.

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PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns.


Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.


If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.


If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site


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PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station.


Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


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Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.




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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.


Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.


If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/


Not a PBS Passport member? Contact your local station to inquire.


Passport videos are designated by a blue "compass rose" icon as shown in the image below:



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No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 


Currently, PBS Passport content is available:


  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 

*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***



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Currently, PBS Passport content is available via:


Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device.


*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox


It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 



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Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.


Learn how to change your station



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Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air. PBS Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.



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Currently, PBS Passport content is available via:


*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox


It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 


** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


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PBS Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer.


Browsers typically auto-update, and manually updating is a simple matter. Because of this, we no longer support older browser versions. Users are expected to keep their browser up to date.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox



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Most PBS streaming video – including PBS Passport – is available only within the United States. 


PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters.




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PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  



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Yes, you can stream Passport videos with your Apple TV once you've activated Passport. Learn how to activate Passport




To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV.


If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport.



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No. We only ask that you share your PBS.org viewing history. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for your local station, the station to which you have donated, to easily communicate with its members. 



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The rights for some video content have recently changed, which has shortened the window during which some content is available for free streaming. This is the result of the complex environment of rights and digital distribution, which involves a number of different entities and specific contractual obligations that can vary title by title, all within the context of changing technologies and significant operational costs. We regret the inconvenience you have experienced.


Due to such factors as rights and technological infrastructure, PBS is not able to keep all programming available via free streaming indefinitely. However, our system is fully committed to providing access to local and national content for a significant period of time after a program airs.


Overall, hundreds of hours of recently broadcast programming, as well as past episodes of popular series, are offered for free streaming on station web sites, other locally offered platforms, as well as on PBS.org and our mobile apps. In addition, a deep archive is being maintained for certain genres, such as news, public affairs and independent film, including such series as FRONTLINE and PBS NEWSHOUR.


Recognizing that many teachers include PBS content as part of their lesson plans, we are working with producers to extend access to episodes that are particularly popular with educators. In the meantime, you may be able to find helpful resources on PBS LearningMedia, an on-demand service that provides thousands of innovative, standards-aligned digital resources, compelling student experiences, and professional development opportunities for teachers.   


More information is available at: http://www.pbslearningmedia.org/about/products/teachers/.





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We're aware of a recent error message on some Safari browsers saying videos will not load. We're looking into the issue on our side to find a fix as soon as possible. Be sure you are using the latest version of Safari. Update Safari


Until these issues are fixed, we recommend that you try using another browser, such as Firefox or Google Chrome, as we've had no reports of the same error message appearing on those other browsers.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox



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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.


Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.


Find your local station contact information


If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.



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Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. You can use an HDMI cord with your smart TV, however, for optimal viewing please one of the options listed below: 


  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick



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Your preferred station likely does not offer the PBS Passport member benefit so you are being directed to a station that does offer it. Use the PBS station finder to contact your preferred station and ask if they have plans to offer the PBS Passport member benefit in the future.


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If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.


If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

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Generally speaking, no. Passport is a membership benefit provided by your local public television station. We recommend checking with your local public television station directly as your local station may have a membership agreement set up with your radio station. Public television contact information can be found here: http://www.pbs.org/about/about-pbs/stations/




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After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary. 


Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

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Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations.

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If you're using an app like PBS Video app for iPads, look for the app menu in the top left corner of the screen, designated by three lines. 

  • Tap the three lines to open the menu. 
  • Look for a "Sign In" option and sign in with the same Facebook, Google, or PBS account you used to activate your Passport. 
  • If you sign in with the wrong account you will see a screen asking you to become a Passport member to watch those videos. Be sure you are using the same email you used when you activated your Passport member benefit.


Once your video is playing you'll be able to cast it to your TV using the cast icon, typically located in the top right corner of your device.

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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.


In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.


  1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:

    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.

    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.

    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.

    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.

  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.


If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

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You are likely using a laptop with touchscreen. Using your finger, simply tap the area to the left of your name and the dropdown menu should appear. 

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We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

 

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.


PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 


This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

  • If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
  • If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.


If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

 

We hope you will continue to watch and enjoy programming on your local station.


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If you would like to check if your Passport is expired, you can enter your contact email address in the lookup field at this page: http://www.pbs.org/passport/lookup


Note: This tool is looking for the contact email address. This address may be different from the email you activated Passport with and sign in with. It may be an older email address you've used with your station in the past, or an email address belonging to another member in your household. In some cases your station may have never received a contact email address from you, in which case it will return no results found.


Your Passport benefit should be tied to your membership with your local station. It should expire when your membership with your station expires.


However, it is possible for a mismatch between the Passport benefit's expiration date and your membership expiration date. This can occur when your station is waiting on a recent donation to finish processing, or if a technical error occurred when your station updated your Passport's expiration date.


Please contact your local station to inquire about your Passport's expiration date and request they update it. This will be a simple check between your membership records to find your actual expiration date, and then your station will manually update the expiration date on your Passport to match.


To find the contact information for your station, visit your station's website, or use the lookup tool on this page: http://www.pbs.org/about/about-pbs/stations/

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No, currently PBS does not support video downloading for offline viewing.


Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

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Yes, you can use your Passport membership benefit on multiple devices.


Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.


With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

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The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. 



  • After you have received an email from PBS, click Click Here to  Activate Now (Figure 1).


Figure 1


  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.

Figure 2


  • Click Confirm (Figure 3).

Figure 3


  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

Figure 4



  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

Figure 5



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To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station


If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.


Scroll down this page to learn how to fully activate Passport.



If your membership is not activated, please follow the instructions below:


  1. Go to pbs.org/passport
  2. You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you. 
  3. Press Continue.
  4. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it.
  5. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated.


To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again.

If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.


How do I activate Passport on my 4th Generation Apple TV?

How do I activate Passport on my Amazon Fire TV or Android Smart TV?

How do I activate PBS Passport on my Apple TV?

How do I activate Passport on my Roku device? 


  1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
  2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
  3. Enjoy PBS Passport shows!


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If you did not receive an activation code, please contact your local station. They can send you an activation link or code.


Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.


 

 



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You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content. 


Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows.


If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.


See the complete list of devices that support Passport



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Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons. 


Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.


Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 


To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

 



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Please click the following link http://www.pbs.org/passport/lookup/ and follow the instructions provided.


If you are still having trouble, email support.




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To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: http://www.pbs.org/passport/lookup/

 

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.


If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those. If you are still having trouble, email support.

 




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If you do not remember your password, please click the following link to reset it:


https://account.pbs.org/accounts/send-reset-password/


You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password.


If you are still having trouble, email support.





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Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit


  • To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 





  • Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos.


If you do not have a PBS account, learn how to create one




  • After logging in, you'll see that all PBS Passport content is designated by the Passport icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.





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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


For detailed instructions on activating your streaming device:


Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.




  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.



  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account"




  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




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If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on PBS.org and begin browsing Passport content.


When you sign in you must use the same email address you used when you activated your Passport membership


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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No. Your activation code is a four-word combination that was sent to you by your station when you signed up for the Passport member benefit. An example of an activation code is: cat-tree-ship-onyx


Your password is the password you created when you created a PBS, Facebook, or  Google account. 


Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. 


After you have activated your Passport membership with the activation link that was sent to you, all you need to do is go to PBS.org, click Sign In in the upper left side of the screen, and sign in using the same Google, Facebook, or PBS email account with which you activated Passport. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In to PBS.org using the same email address that you used when you activated your account.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



Take a look at the activation process

Check to see if your Passport account is activated



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If you need to change the email address that is connected to your Passport account, please go to this link: https://account.pbs.org/accounts/register/ and create an account using your new email address. After you have done that, please contact your local station and notify them of your new account details. 


Membership information is retained on a local level so your local station can set up your account using your new information.


If you are still having trouble, email support.




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It sounds like your Apple TV is not set up with the same email/credentials that you used when you activated Passport. Therefore, the Apple TV PBS App must be reset to use the email address that you used when you activated Passport. To do this you will need to deactivate and reactivate the PBS app with the correct email. (Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.



 

Follow the steps below to activate your Passport member benefit:

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.



  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4 you will instead click Change Account > Log Out.




  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.




  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.





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If you have received this message, it means that your Passport account has already been activated and, fortunately, you only need to activate once. To confirm that you are activated, please go to http://www.pbs.org  and sign in with the same email (Facebook, Google, or PBS Account) that you used when you activated


If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. You may then search through the site, and any videos bearing that blue and white compass rose icon are available to Passport members only.


If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.





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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV or Android Smart TV


  • Open the PBS channel on your device.


  • In the left navigation, open the Settings menu.


  • At the bottom of In the settings menu, select the Deactivate Device option. The screen will not change.


  • Confirm that you want to deactivate the device.



  • Leave the PBS channel and go back to the main screen of your device. This will give the PBS app time to reset and deactivate itself.
  • Open the PBS channel again. 


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.



  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



  • After signing in, your device has been activated. Return to the device to begin watching Passport videos. 



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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


To activate Passport on your Roku device, watch the following video or the detailed steps below:




  • Open the PBS channel on your Roku device (Figure 1).

Figure 1

roku-activate-home-small.jpg



  • In the top navigation menu, click Settings (Figure 2).



Figure 2


  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).

Figure 3


  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).

Figure 4


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).

Figure 5


  • Go to your computer and open a browser such as Chrome, Firefox, or Safari. IF YOU HAVE DONE THIS STEP AND IT'S STILL NOT SUCCESSFUL, PLEASE OPEN A PRIVATE OR INCOGNITO BROWSER WINDOW AND COMPLETE THE FOLLOWING STEPS.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).

Figure 6


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


Figure 7


  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 

Figure 8



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You may have user restrictions implemented on your Apple TV. To deactivate or learn more about this setting click the following link: https://support.apple.com/en-us/HT200198

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Yes. Each device is individual and requires its own deactivation/reactivation. 


Learn how to activate Passport on Apple TV

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Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Roku

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Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Amazon Fire

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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


For activation instructions, watch the following video or follow the detailed steps below:


Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 




  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • A screen appears with a seven-digit activation code. You will need this code for the next step.


Figure 2


***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***




***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3



  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.


Figure 4



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If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


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How to create a PBS account


Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).


Watch the video tutorial


  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1




  • Click Sign in with Email (Figure 2).


Figure 2



  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

* You can click the Keep me signed in checkbox to stay signed in to PBS.org.


Figure 3



  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***


Figure 4






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Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name, please check the below possibilities and suggestions.


  1. First try entering your contact email address for your membership at the Passport Lookup page. Entering your email address and clicking on the Find Member button will return one of four results:

    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.

    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.

    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.

    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.

  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.


If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.



















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Please watch the following video to learn how to activate Passport on your 4th generation Apple TV: https://youtu.be/L0dYCv07Cgc

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You must sign out of all current sessions online (on your computer, phone, tablet, etc) through the pbs.org website and/or on the app, and sign back in using the new login information. If you do not see your name or the sign in option at the top of the page, please look for three horizontal lines on the right side of the page of the website or app. If your Passport account is already activated you do not need to activate again. Afterward, please reactivate your Roku device by signing in with PBS Account using the new email and password.


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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


Passport videos are designated by a blue "compass rose" icon as shown in the image below. 


Search for Passport videos only

Browse the Passport library


Not a PBS Passport member? Contact your local station to inquire.





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After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only





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Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in PBS Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 



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Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV. 


Many full episodes of shows such as Downton Abbey and Mercy Street are available for free streaming for two weeks after original television broadcast. So for instance, when Downton Abbey airs on television on Sunday night, it is available for free streaming on PBS.org on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode have expired.


Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  


If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.




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The easiest way to do that is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Learn how to search for Passport videos only


Figure 1




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To find a video on the PBS.org website, you can search by keyword or browse available categories.   


How to search by keyword

How to browse

How to browse for an individual video

How to search for Passport videos only


How to search by keyword


To search by keyword, click the magnifying glass icon in the upper right side of the site and type your search criteria in the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.



How to browse for a video


You can browse for an individual video or by the Show to which it belongs. To search for a video by the show to which it belongs, click Shows in the top navigation menu. To click for an individual video, click Video.



How to browse for individual videos


After you have clicked Video in the top navigation menu, you can begin browsing the top carousel items by clicking the left and right facing arrows located to the far left and right sides of the carousel images. To pause the carousel rotation, click the pause button located in the lower right side of the screen.



Scroll further down the page to the Browse Videos section where you can browse videos from different genres such as Arts and Music, Culture, Food, History, How-To, and many more. The genre is located on the left side of the page and the link to see all videos is located on the right.




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Doc Martin is distributed by American Public Television (APT), not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.

 

Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.



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Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.



Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.



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One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:


  • turn off AdBlock 
  • exclude PBS.org pages from being affected by AdBlock

 

How to fix it

  • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
  • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


Figure 1





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Yes. You can use the search filters on PBS.org to find Passport content. 


Browse the Passport library


  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videos link (Figure 3.2).

Figure 3



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The content disabled message usually indicates a problem with the HDMI cord connecting the Roku to the television. Roku offers suggestions to correct this issue



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It sounds like your browser's flash player is not being allowed full access to the PBS website. This can sometimes block the HD option on the video player bar from appearing since our video player is Flash reliant. Follow the steps below so that you can allow your web browser's flash player full access to the PBS website. Please note these instructions are based on Google Chrome's layout, but should also be compatible with Firefox.


First, go to www.pbs.org and then locate the icon to the left of the website address (highlighted in red):


image



Please note this icon may appear as an "i" in a circle, a green lock, or a red X. Click on this icon to bring up a drop-down menu of Site Settings. This list should have a Flash option:


image



Most likely, your browser has Flash set to Detect (default). Please click the arrow next to this listing and choose "Always allow on this site". Then click away from the list.

The following option should appear at the top of the web page:


image



Please click Reload and the website will refresh. From there, please try playing the video of your choice once more. The HD option should now appear next to the CC option on the video player bar.


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PBS recently changed the model of how content is presented. Masterpiece programs used to be included all on one "Masterpiece" page, but due to feedback from users indicating that it was difficult to watch one show when it was combined with every other show, we gave each show its own page.


Currently, the easiest way to watch a Masterpiece show is to search for the show you want (Example: Downton Abbey) and then save the shows to Favorites so it will appear in your Favorite Shows section in the future.


Learn how to search for videos

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As you may know, PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are often confined to only broadcasting. Unfortunately, we do not have streaming rights for The Collection.  The Collection is a property of Amazon, and can be viewed through Amazon Prime.


If you have a TV, you may wish to check your local station's listings or contact your local station to see if they will be re-broadcasting The Collection. You can check the local schedule online here: http://www.pbs.org/tvschedules/index.html


And find contact information for your local station here: http://www.pbs.org/about/faq/station-finder/


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You must enable the Flash plugin by clicking the icon in the top left side of the browser and click Allow Now or Allow and Remember. 


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Episodes of Victoria will be available on the Victoria show page on our sites and apps.


Click here to see our available episodes for Victoria, Season 1.

Click here to see our available episodes for Victoria, Season 2.


Members with the PBS Passport membership benefit will have exclusive and extended access to Season 1 and Season 2 of Victoria. Users without the PBS Passport membership benefit will still be able to stream episodes of Season 2 online during two-week windows. Please see below for more information.


If you have the Passport membership benefit, your benefit allows you extended access to online streams of Victoria. You can stream episodes of Season 1 and Season 2 online beginning January 14, 2018 at 9 PM EST. All seven episodes of Season 2 will be available for online streaming with your Passport membership benefit at the start of the season premiere, so you can begin watching the season in its entirety without waiting each week for new episodes to premiere on television. Remember to sign in with your Passport-enabled account at PBS.org for access.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, you will still be able to view the episodes online during the upcoming windows listed below. Episodes are available for online streaming for all users for two-week periods after each episode premieres on television for the first time. During these two-week windows, the Passport membership will not be required to watch these episodes online.


EPISODE

TELEVISION BROADCAST
AVAILABLE FOR ONLINE STREAMING WITHOUT PASSPORT 

Season 2, Episode 1: A Soldier's Daughter / The Green-Eyed Monster

1/14/2018 at 9 PM EST 1/14/18 at 9 PM EST
-
1/28/18 at 11:59 PM EST
1/21/2018 at 9 PM EST
1/21/18 at 9 PM EST
-
2/4/18 at 11:59 PM EST
Season 2, Episode 3: Entente Cordiale
1/28/2018 at 9 PM EST
1/28/18 at 9 PM EST
-
2/11/18 at 2:59 AM EST
Season 2, Episode 4: Faith, Hope & Charity
2/4/2018 at 9 PM EST 2/4/18 at 9 PM EST
-
2/18/18 at 2:59 AM EST
Season 2, Episode 5: The King Over the Water
2/11/2018 at 9 PM EST
2/11/18 at 9 PM EST
-
2/25/18 at 2:59 AM EST
Season 2, Episode 6: The Luxury of  Conscience
2/18/2018 at 9 PM EST
2/18/18 at 9 PM EST
-
3/4/18 at 2:59 AM EST
Season 2, Episode 7: Comfort and Joy
(Christmas Special)
2/25/2018 at 9 PM EST
2/25/18 at 9 PM EST
-
3/11/18 at 2:59 AM EST

Note: Dates and times are subject to change. All Victoria Season 1 and Season 2 episodes will be available to members with the Passport benefit beginning January 14, 2018. Members with the Passport benefit are unaffected by the online streaming dates in the chart above as the Passport benefit allows extended access to online content.


Are there missing episodes from Season 2? 

Some episode counts online will show there are 8 episodes for Season 2 and 1 episode aired as a Christmas special. PBS.org features 7 total episodes for Season 2 for online streaming, however no content is missing. Discrepancies can occur between series' broadcast in the United Kingdom and the United States. 


On PBS.org, Season 2, Episode 1 and Season 2, Episode 2 are two-hour specials. Season 2, Episode 7 is the Christmas special. For details, see the above chart of Season 2 episodes.

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There are a few reasons you may be having difficulty accessing Passport. Please review the information below and contact us if you do not see a solution to your problem listed here.


* Keep in mind that after you sign up for Passport, it could take up to two business days to receive your Passport activation code.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You are using your PBS.org password as your activation code.


Solution:

Your Passport activation code is a four-word combination such as church-fish-river-flag. Your password is the password you created yourself at some point to log in to PBS.org. Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership, sign in to PBS.org using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In which is located in the upper left corner of the screen and sign in using the same email address that you used when you activated your account.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

The activation code was entered incorrectly.


Solution:

Be sure you have carefully entered the exact code that was given to you by your station. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------

 

Possible cause:

You have already activated.


Solution:

If you get a message saying the activation code has already been activated, chances are you are already activated and need to simply log in to PBS.org using the same email address you used when you registered for the Passport member benefit. To do this, go to www.pbs.org, click Sign in located in the upper left corner, and sign in using the same credentials you used when registering. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I never received an activation code.


Solution:

You should have received an activation code in the email account you specified when registering. Please first check the following: 

  • Check your spam folder. Sometimes emails can be sent straight to your spam folder.
  • Be sure you are checking the same email account you used when registering for Passport.


If you did not receive a code, please contact your local station and they can send it to you.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I received my activation code but don't know what to do with it.


Solution:

Once you have received your activation code, please go to http://www.pbs.org/passport, enter the code in the textbox provided, and click Continue.


See what the activation process looks like



-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

Your membership has expired.


Solution:

Contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You or someone in your household activated Passport with another email address.


Solution:

Please note the email address you have entered on the Passport Lookup page is only the contact email address on your membership; your Passport could have been activated with a different account, not the email address you have entered on this page. Try signing out of PBS.org and signing back in with any other email accounts you may have.





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Memberships do not carry over from station to station, except for some stations who have satellite stations and partnerships.


Being a member at one station does not mean you are also a member with another station. Each PBS station is operated separately and therefore you would have to discontinue your membership with one station and start a membership with the other. It should be noted you can be a member with more than one station at a time.

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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.


Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.


Find your local station contact information


If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.


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There are two different ways to contribute to PBS:


  1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
  2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizesyou are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 


PBS Foundation

2100 Crystal Drive

Arlington, VA 22202


Or you can designate a gift to PBS via the Network for Good Website.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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The requirement for PBS Passport may vary from station to station but typically it requires a donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. If you already donate to your local station, chances are you can simply be signed up for the Passport member benefit. To find out your station's eligibility requirements and sign up, please contact your local station using our station finder located at http://www.pbs.org/about/about-pbs/stations/.  



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The majority of PBS content appearing in Passport is initially available to our viewers via broadcast per our television schedule and digital platforms for a period of time thereafter. Additionally, note that not all PBS programming will be accessible solely through Passport. Many of our programs after broadcast will continue to be available to our viewers outside the service, via various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services.


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Passport is not automatically assigned to those who donate to their local station. Your station must be notified that you are interested in Passport. Please contact your local station to let them know you wish to access the Passport member benefit. Find your local station contact information

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There are a few reasons you may be having difficulty accessing Passport. Please review the information below and contact us if you do not see a solution to your problem listed here.


* Keep in mind that after you sign up for Passport, it could take up to two business days to receive your Passport activation code.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You are using your PBS.org password as your activation code.


Solution:

Your Passport activation code is a four-word combination such as church-fish-river-flag. Your password is the password you created yourself at some point to log in to PBS.org. Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership, sign in to PBS.org using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In which is located in the upper left corner of the screen and sign in using the same email address that you used when you activated your account.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

The activation code was entered incorrectly.


Solution:

Be sure you have carefully entered the exact code that was given to you by your station. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------

 

Possible cause:

You have already activated.


Solution:

If you get a message saying the activation code has already been activated, chances are you are already activated and need to simply log in to PBS.org using the same email address you used when you registered for the Passport member benefit. To do this, go to www.pbs.org, click Sign in located in the upper left corner, and sign in using the same credentials you used when registering. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I never received an activation code.


Solution:

You should have received an activation code in the email account you specified when registering. Please first check the following: 

  • Check your spam folder. Sometimes emails can be sent straight to your spam folder.
  • Be sure you are checking the same email account you used when registering for Passport.


If you did not receive a code, please contact your local station and they can send it to you.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I received my activation code but don't know what to do with it.


Solution:

Once you have received your activation code, please go to http://www.pbs.org/passport, enter the code in the textbox provided, and click Continue.


See what the activation process looks like



-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

Your membership has expired.


Solution:

Contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You or someone in your household activated Passport with another email address.


Solution:

Please note the email address you have entered on the Passport Lookup page is only the contact email address on your membership; your Passport could have been activated with a different account, not the email address you have entered on this page. Try signing out of PBS.org and signing back in with any other email accounts you may have.





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Can you please tell us how we can improve this article?

Memberships do not carry over from station to station, except for some stations who have satellite stations and partnerships.


Being a member at one station does not mean you are also a member with another station. Each PBS station is operated separately and therefore you would have to discontinue your membership with one station and start a membership with the other. It should be noted you can be a member with more than one station at a time.

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Go to https://account.pbs.org/accounts/profile/ to change your profile information.

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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.


Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.


Find your local station contact information


If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.


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We encourage you to support your local PBS member stations. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Many stations offer their members a program guide, highlighting the air dates and times of shows you won't want to miss. For more information on supporting PBS, please contact your member station. Member station information can be found by using the PBS Station Finder


Learn more about donating to PBS

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Can you please tell us how we can improve this article?

There are two different ways to contribute to PBS:


  1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
  2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizesyou are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 


PBS Foundation

2100 Crystal Drive

Arlington, VA 22202


Or you can designate a gift to PBS via the Network for Good Website.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.


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  • In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
  • Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).

Figure 1

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The requirement for PBS Passport may vary from station to station but typically it requires a donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. If you already donate to your local station, chances are you can simply be signed up for the Passport member benefit. To find out your station's eligibility requirements and sign up, please contact your local station using our station finder located at http://www.pbs.org/about/about-pbs/stations/.  



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The majority of PBS content appearing in Passport is initially available to our viewers via broadcast per our television schedule and digital platforms for a period of time thereafter. Additionally, note that not all PBS programming will be accessible solely through Passport. Many of our programs after broadcast will continue to be available to our viewers outside the service, via various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services.


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The link to Donate is located in the top navigation menu of PBS.org. In most cases, clicking the Donate link will open a new browser window taking you to your local station's donation page on their website. When you are finished donating, you can close the browser window to return to PBS.org and activate your Passport member benefit. 




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Passport is not automatically assigned to those who donate to their local station. Your station must be notified that you are interested in Passport. Please contact your local station to let them know you wish to access the Passport member benefit. Find your local station contact information

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It sounds like you may have multiple PBS accounts and are signed in with an email address that is different from the one you initially used to activate Passport. The email address you have on file with your station, (i.e.: the email address you used when you made a donation) is often not the same as the email you used when you activated Passport. Try a different email address when logging in to see if it works. 


If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. 


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---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
What does "localized" mean? Localized simply means choosing the station that is typically in or near the area where you live. It is the station whose TV schedule you wish to view and if you donate to PBS, it is the station to which you want to donate.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------


  • When you are on PBS.org, hover your mouse over or click the icon for the station that you are currently localized to and when the dropdown appears, click Change Your Local Station.  


  • A list of local stations appears. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations

  • You have two ways to search for stations: 

    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  



  • A list of available stations appear, click the station to which you want to localize and click Confirm Station



  • The logo of your new station is displayed in the top navigation menu to the right of the PBS Video logo.




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As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help with transcript requests. You can visit the program website or contact the producers of the program you are interested to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site (Programs A-Z) or the PBS Program Contacts page (Programs Contacts).


Contact the producers of a show



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Creating an account is free and provides you with the following benefits:

  • Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
  • Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
  • PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.


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Many videos have links located directly beneath the video description that allow you to purchase the video in shoppbs.org or iTunes. Click each link to purchase the video from the associated website. 




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  • Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, Safari* 
  • Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
  • Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
  • Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 

* Latest, or most widely used version.


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Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.



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Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour

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You may be seeing this message because your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television (Learn more about PBS Passport). There are two different expiration dates for some videos on PBS.org: 


  1. the date that the free streaming rights for a video have expired;
  2. the date that the extended streaming rights for Passport members expires. 


Other times, the streaming rights for a video have expired completely, for all viewers. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. It's likely that in some cases, PBS no longer holds rights to stream the show are you trying to watch.


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport

 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.



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Can you please tell us how we can improve this article?

There are a few different reasons why you may have received this message. 


1. The free streaming rights for the video you are trying to watch may have expired. 


To find a video's expiration date, click the "Details" option beneath the video:



As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience. If your connection is not strong, you might encounter choppy playback. 


To work around this, you can call your internet provider and upgrade your internet speed.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Check your internet connection. A broadband connection with at least 500 Kbps is required for the best experience.


To work around this, you can call your internet provider and upgrade your internet speed.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Most of our content producers require that we make their content available to residents of the United States only. For content distributed via the internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers. You can find your IP address by going to the following website: http://www.howtofindmyipaddress.com/. Your IP address will show up in big green numbers (example: 149.49.939.10). 


Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.



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Can you please tell us how we can improve this article?

This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system. 


We've recently noticed this error sometimes occurring with our videos when users are using the Safari browser. We are currently investigating the issue and will have this fixed as soon as we can. Until then, we recommend using an alternate web browser to watch the videos, such as Google Chrome or Firefox.



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Often when a video is embedded on an external site, such as a local news or entertainment site, PBS limits the content to the first 20 minutes. To watch a video in its entirety, please go to PBS.org and search for the video. 



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Can you please tell us how we can improve this article?

The Expiring Soon section can be found on your station site under the Popular section. If there is no expiration date, the video is not expected to expire.


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Can you please tell us how we can improve this article?

Unfortunately, we do not hold live streaming rights to many programs, including Downton Abbey. We do, however, make each episode available for streaming the day after it is broadcast on television and for up to two weeks after broadcast.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are seeing this message under an episode's clip or preview, it means PBS no longer has the streaming rights to offer that full episode for online streaming.


Any program or piece of television on PBS is a piece of intellectual property (just like a song or a book). With any piece of intellectual property come certain rights and allowances for the creators, distributors, and consumers. Many of these rights include online video viewing stipulations. If a program is not available for viewing on pbs.org, it is because of the specific intellectual property rights associated with that show, and often, these rights vary from show to show.


We must purchase streaming rights separately from television broadcast rights and we are not always able to obtain the streaming rights for every program, so our online content may be more limited than programs airing on your television. In some cases, we are able to offer full episodes for online streaming for a limited period of time, and then the episodes must be taken off of our site.


While Passport does allow us to offer more content for online streaming, we are unable to offer every program for online streaming indefinitely due to the aforementioned streaming rights.


We do offer clips and previews for some programs as these are not as restricted as the full episodes and may be of interest to some users.


While these episodes may be unavailable for free online streaming, we recommend visiting the PBS Store or a third party such as iTunes or Amazon Video if you are interested in purchasing episodes of these programs.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available for streaming the day after they are broadcast on television and are usually available online for up to two weeks after. We suggest that you search the PBS.org website the day after a show is broadcast and see if it is available for streaming.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS works with a variety of partners to develop high quality educational content. Some of our agreements with our partners require that materials are exclusive to individual platforms for a specific amount of time and it is only after that period that those materials are available to PBS LearningMedia. We encourage you to keep checking PBS LearningMedia to see when your favorite shows are added to our collection. Thank you.

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Can you please tell us how we can improve this article?
  • To view closed captioning on the video you are watching, click the CC icon located in the bottom right side of the video (Figure 1).


Figure 1


  • When the captions are activated, the icon changes color to indicate that they are active and the closed captions appear at the bottom center of the video (Figure 2).


Figure 2



If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:


Chris Homer

Senior Director, PBS Media Operations

2100 Crystal Drive

Arlington, VA 22202

Tel: 703-739-5481

Fax: 703-739-5777

Email: closedcaptioning@pbs.org


Please make sure that your feedback includes all of the information required by the Federal Communications Commission:


Your name, postal address, and other contact information, such as telephone number or e-mail address;

The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;

Information sufficient to identify the software or device used to view the program;

The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;

The specific relief sought;

The preferred format or method of response to the feedback.



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All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.



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Yes. Click the "X" located directly next to Remove on the top right side of each video. 


Please note that you cannot recover a video that has been deleted; you must locate the video on pbs.org and add it to your Watchlist again.




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In order for a video to be in the Resume section of the Watchlist where you can continue watching where you left off:

  • The video must be a full episode
  • You must have watched more than 5 minutes of the video.


If these requirements are not met, the video will not appear in the Resume section of the Watchlist. The video will, however, remain in the Saved and History sections of your Watchlist. From the Saved and History sections, a video must be played from the beginning. The video can only pick up where you left off if it is in the Resume section of the Watchlist. 



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Yes. You must be signed in to the app in order to take advantage of the Watchlist feature.



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No. You can add an unlimited number of videos to your Watchlist, however, only 100 videos appear at one time. Once a video is removed from your list, a video further down your list will take its place, always totaling 100.


*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore.



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No. All videos you have added to your Watchlist remain in your Watchlist for as long as you want them to. It should be noted, however, that expired videos will not play.



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After you have selected the video you want to watch, simply tap the arrow icon located in the center of the video's image.






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---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
What does "localized" mean? Localized simply means choosing the station that is typically in or near the area where you live. It is the station whose TV schedule you wish to view and if you donate to PBS, it is the station to which you want to donate.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------


  • When you are on PBS.org, hover your mouse over or click the icon for the station that you are currently localized to and when the dropdown appears, click Change Your Local Station.  


  • A list of local stations appears. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations

  • You have two ways to search for stations: 

    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  



  • A list of available stations appear, click the station to which you want to localize and click Confirm Station



  • The logo of your new station is displayed in the top navigation menu to the right of the PBS Video logo.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help with transcript requests. You can visit the program website or contact the producers of the program you are interested to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site (Programs A-Z) or the PBS Program Contacts page (Programs Contacts).


Contact the producers of a show



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Creating an account is free and provides you with the following benefits:

  • Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
  • Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
  • PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Many videos have links located directly beneath the video description that allow you to purchase the video in shoppbs.org or iTunes. Click each link to purchase the video from the associated website. 




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?
  • Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, Safari* 
  • Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
  • Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
  • Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 

* Latest, or most widely used version.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour

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Can you please tell us how we can improve this article?

On the right side of the Episodes section for a show, you should see a drop down box which lists different seasons for that show. Click the box to see the list of options appear. Select a different season from the list and any available videos for that season will appear in the videos below.




It's also possible the show you are looking at only has one season available for online streaming, but you can check the Seasons drop down box to confirm.

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Due to streaming rights, we must restrict access for our online streaming as we are legally unable to offer this content outside of the United States, however, we can make exceptions for residents on US military bases stationed overseas.


Please check with your IT department and provide us with an IP address for your military base and we can make an exception for your area.


If you reside outside of the military base, we will unfortunately be unable to provide an exclusion for you.

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After opening the video, use the share icons at the bottom of the video to share with others. You can share a video via:

  • Facebook
  • Twitter
  • Google
  • Email



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To log out, simply hover your mouse over your name in the upper left side of the screen and click Sign Out at the bottom of the dropdown menu.





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You may be seeing this message because your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television (Learn more about PBS Passport). There are two different expiration dates for some videos on PBS.org: 


  1. the date that the free streaming rights for a video have expired;
  2. the date that the extended streaming rights for Passport members expires. 


Other times, the streaming rights for a video have expired completely, for all viewers. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. It's likely that in some cases, PBS no longer holds rights to stream the show are you trying to watch.


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport

 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

There are a few different reasons why you may have received this message. 


1. The free streaming rights for the video you are trying to watch may have expired. 


To find a video's expiration date, click the "Details" option beneath the video:



As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience. If your connection is not strong, you might encounter choppy playback. 


To work around this, you can call your internet provider and upgrade your internet speed.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Check your internet connection. A broadband connection with at least 500 Kbps is required for the best experience.


To work around this, you can call your internet provider and upgrade your internet speed.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Most of our content producers require that we make their content available to residents of the United States only. For content distributed via the internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers. You can find your IP address by going to the following website: http://www.howtofindmyipaddress.com/. Your IP address will show up in big green numbers (example: 149.49.939.10). 


Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system. 


We've recently noticed this error sometimes occurring with our videos when users are using the Safari browser. We are currently investigating the issue and will have this fixed as soon as we can. Until then, we recommend using an alternate web browser to watch the videos, such as Google Chrome or Firefox.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Often when a video is embedded on an external site, such as a local news or entertainment site, PBS limits the content to the first 20 minutes. To watch a video in its entirety, please go to PBS.org and search for the video. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The Expiring Soon section can be found on your station site under the Popular section. If there is no expiration date, the video is not expected to expire.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Unfortunately, we do not hold live streaming rights to many programs, including Downton Abbey. We do, however, make each episode available for streaming the day after it is broadcast on television and for up to two weeks after broadcast.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are seeing this message under an episode's clip or preview, it means PBS no longer has the streaming rights to offer that full episode for online streaming.


Any program or piece of television on PBS is a piece of intellectual property (just like a song or a book). With any piece of intellectual property come certain rights and allowances for the creators, distributors, and consumers. Many of these rights include online video viewing stipulations. If a program is not available for viewing on pbs.org, it is because of the specific intellectual property rights associated with that show, and often, these rights vary from show to show.


We must purchase streaming rights separately from television broadcast rights and we are not always able to obtain the streaming rights for every program, so our online content may be more limited than programs airing on your television. In some cases, we are able to offer full episodes for online streaming for a limited period of time, and then the episodes must be taken off of our site.


While Passport does allow us to offer more content for online streaming, we are unable to offer every program for online streaming indefinitely due to the aforementioned streaming rights.


We do offer clips and previews for some programs as these are not as restricted as the full episodes and may be of interest to some users.


While these episodes may be unavailable for free online streaming, we recommend visiting the PBS Store or a third party such as iTunes or Amazon Video if you are interested in purchasing episodes of these programs.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available for streaming the day after they are broadcast on television and are usually available online for up to two weeks after. We suggest that you search the PBS.org website the day after a show is broadcast and see if it is available for streaming.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS works with a variety of partners to develop high quality educational content. Some of our agreements with our partners require that materials are exclusive to individual platforms for a specific amount of time and it is only after that period that those materials are available to PBS LearningMedia. We encourage you to keep checking PBS LearningMedia to see when your favorite shows are added to our collection. Thank you.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?
  • To view closed captioning on the video you are watching, click the CC icon located in the bottom right side of the video (Figure 1).


Figure 1


  • When the captions are activated, the icon changes color to indicate that they are active and the closed captions appear at the bottom center of the video (Figure 2).


Figure 2



If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:


Chris Homer

Senior Director, PBS Media Operations

2100 Crystal Drive

Arlington, VA 22202

Tel: 703-739-5481

Fax: 703-739-5777

Email: closedcaptioning@pbs.org


Please make sure that your feedback includes all of the information required by the Federal Communications Commission:


Your name, postal address, and other contact information, such as telephone number or e-mail address;

The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;

Information sufficient to identify the software or device used to view the program;

The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;

The specific relief sought;

The preferred format or method of response to the feedback.



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All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.



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If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:


Chris Homer

Senior Director, PBS Media Operations

2100 Crystal Drive

Arlington, VA 22202

Tel: 703-739-5481

Fax: 703-739-5777

Email: closedcaptionteam@pbs.org


Please make sure that your feedback includes all of the information required by the Federal Communications Commission: 


  • Your name, postal address, and other contact information, such as telephone number or e-mail address;
  • The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;
  • Information sufficient to identify the software or device used to view the program;
  • The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;
  • The specific relief sought;
  • The preferred format or method of response to the feedback.


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Please submit a support ticket with the name of the show and episode and we will look into the problem. 


Click here to file a support ticket 

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Yes. Click the "X" located directly next to Remove on the top right side of each video. 


Please note that you cannot recover a video that has been deleted; you must locate the video on pbs.org and add it to your Watchlist again.




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In order for a video to be in the Resume section of the Watchlist where you can continue watching where you left off:

  • The video must be a full episode
  • You must have watched more than 5 minutes of the video.


If these requirements are not met, the video will not appear in the Resume section of the Watchlist. The video will, however, remain in the Saved and History sections of your Watchlist. From the Saved and History sections, a video must be played from the beginning. The video can only pick up where you left off if it is in the Resume section of the Watchlist. 



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Yes. You must be signed in to the app in order to take advantage of the Watchlist feature.



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No. You can add an unlimited number of videos to your Watchlist, however, only 100 videos appear at one time. Once a video is removed from your list, a video further down your list will take its place, always totaling 100.


*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore.



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No. All videos you have added to your Watchlist remain in your Watchlist for as long as you want them to. It should be noted, however, that expired videos will not play.



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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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Contact information for PBS member stations can be found by using the PBS Station Finder


If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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Unfortunately, our Station Finder is based upon the U.S. zip code and/or state system. Since you watch PBS in Canada, please first identify which PBS station you watch so that you can look up its schedule or contact it directly. Several PBS stations serve Canadian audiences, with principal stations as follows:



If you do not recognize your station or know its state, please contact us with your station's call letters and we will find the appropriate contact information for you. 


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PBS is not a production entity. We acquire previously completed programming or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


If you want to contact the producers of the show you are interested in directly, you can find contact information for the producers of most PBS and PBS KIDS! shows at either PBS Shows or PBS KIDS! Shows.


Some of our local stations, which are independently owned and operated, do produce programming and may be connected to the program in which you are interested. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations is available using the PBS Station Finder.


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PBS’ national headquarters does not distribute PSAs, birthday announcements or local community announcements. Since all of our member stations are independently owned and operated and make scheduling decisions locally for their viewing area, you may wish to contact the stations in your area directly with your request. Contact information for PBS member stations can be found using the PBS Station Finder.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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Please check the All Shows A-Z list for a comprehensive list of all program websites on PBS.org. There are several reasons a particular program may not have a website on PBS.org, including:


  • The program is not a PBS program, but was purchased by your local station from an independent distributor. 
  • The producers of the program have chosen not to have a website for various possible reasons. 
  • A website for the program may exist, but is not part of PBS.org. 


If you cannot find your favorite program on PBS.org, please check your local station's website via our Station Finder, or use an Internet search engine (Google, Yahoo, Excite, etc.).

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  • To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window (Figure 1).


Figure 1



  • Once captions are activated, the CC icon turns blue, indicating they are activated (Figure 2). The captions appear in the center of your screen and you can format the appearance of the captions by clicking the icon located in the upper right side of the viewing window. Learn how to format your captions


Figure 2




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While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


We regret not being able to offer our supporters all of our online content.

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All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 


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PBS generally holds the rights to its shows for three years following the original broadcast. After the PBS term of broadcast expires, the show rights revert to the producers, and PBS is therefore no longer able to distribute these expired shows to our member stations.


Since all final show decisions are made by local stations, and sometimes include shows from distributors other than PBS, we suggest you contact your local station for more information on their schedule. Contact information for PBS member stations can be found using the PBS Station Finder.


You might be interested to know that several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items you are interested in.


* Please note that PBS is not affiliated with Worldcat.org.

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Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.


You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 


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Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


Contact information for PBS member stations can be found by using the PBS Station Finder.

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Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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Yes. Follow the instructions below to format your closed captions.


  • Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.


Figure 1



  • A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions: 
    • (1) Caption text size - Click the slider and drag to adjust the size of your captions.
    • (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display.
    • (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow. 
    • (4) Caption font color - Click the block of color that you want your captions to display in. 
    • (5) Background color - Click a block of color to choose the color that will display behind the captions.
    • (6) Window color - Click a block of color for your closed captions border.
    • (7) Text opacity - Click the slider and drag to brighten or darken your caption text.
    • (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text.
    • (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text. 
  • A real time preview at the top of the popup box displays each adjustment (10).
  • When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset.
  • If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12).

Figure 2


  • After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3).

Figure 3


Related topics:

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For information about possible upcoming tours, you can contact ANTIQUES ROADSHOW directly by calling their toll free hotline at 1-888-762-3749 or by emailing them at Antiques Roadshow Contact Form.


Contact information for the appraisers featured on ANTIQUES ROADSHOW are listed on the ANTIQUE ROADSHOW Appraisers page.


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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.


However, some of our member stations do produce television shows. Contact information for PBS member stations can be found using the PBS Station Finder.


You may also be interested in contacting the producers of one of our ongoing series as they are responsible for the content of their individual shows. Most of our show contacts are located on the PBS Shows and PBS KIDS! Shows websites.


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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.


Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.


Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

 

            PBS Program Scheduling & Editorial Management

            2100 Crystal Drive

            Arlington, VA 22202


You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.


Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


* Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


PBS is not affiliated with Worldcat.org.


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To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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Unfortunately, due to copyright restrictions on the products and shows offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S. We do not have information on retailers outside of the United States. 


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You can request a copy of the PBS Catalog by calling 1-800-531-4727 or by visiting the Shop PBS website and filling out the Catalog Request form. The form can be accessed through the Request a Catalog link located on the bottom right-hand side of the Shop PBS website,



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Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.


Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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To subscribe to the PBS Previews Newsletter, go to the Subscribe to PBS Previews website, enter your email address in the space provided and click Sign Up. 


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We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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Usage of our videos in a public performance type of setting is dependent upon whether the shows one purchases come with AV (limited public performance) rights.


Many of our shows that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the show as long as no admission fee is charged, and the viewing is in accordance with the following guidelines: 

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the PBS Shop for Teachers Website at:


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You may use and reproduce articles and content found on the PBS Parents and Teachers websites. You may not, however, charge for the information that you are using or distributing, and each article used must include proper sourcing (i.e. "This information was provided by PBS Parents/PBS Teachers") and the content's URL web address on the pbs.org site.

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You can place a link to PBS.org on your website, provided you clearly indicate the link is for “PBS.” Please note that PBS.org content cannot be reproduced for commercial purposes, and use of any PBS content must include a citation of the appropriate website address. Unfortunately, PBS does not link to unsolicited web addresses.

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To use images, text, or other content from a PBS Show website for online or print publication, please send your request to the producers of that website, as they have the authority to grant permission or can direct you to their original source. You can find PBS show producer contact information on the show site itself or on our Program Contacts page. Be sure to include the exact address of the website where the content is located. 


To use images, text, or other content from other areas of PBS.org that are not part of show websites, contact us.

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Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

  1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
  2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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  • In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
  • Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).


Figure 1




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What are the banners you see on PBS.org?


The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


Why are there banners on pbs.org?


PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


If I’m a company, how can I get my message on PBS.org?


PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


Feedback


We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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Contact information for PBS member stations can be found by using the PBS Station Finder


If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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Yes. If you would like to change your local station setting, follow the steps below:




  • Click More Stations.



  • Locate your preferred station by zip code or by state. In this example we are looking up stations by zip code so we'll type the zip code in the textbox provided and click Search by ZIP Code.


  • The results based on your selection appear. Click the name or call letters of the station or call letters to which you want to localize.
  • Click Confirm Station.


  • The station information for the station to which you are now localized appears.




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Unfortunately, our Station Finder is based upon the U.S. zip code and/or state system. Since you watch PBS in Canada, please first identify which PBS station you watch so that you can look up its schedule or contact it directly. Several PBS stations serve Canadian audiences, with principal stations as follows:



If you do not recognize your station or know its state, please contact us with your station's call letters and we will find the appropriate contact information for you. 


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PBS is not a production entity. We acquire previously completed programming or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


If you want to contact the producers of the show you are interested in directly, you can find contact information for the producers of most PBS and PBS KIDS! shows at either PBS Shows or PBS KIDS! Shows.


Some of our local stations, which are independently owned and operated, do produce programming and may be connected to the program in which you are interested. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations is available using the PBS Station Finder.


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PBS’ national headquarters does not distribute PSAs, birthday announcements or local community announcements. Since all of our member stations are independently owned and operated and make scheduling decisions locally for their viewing area, you may wish to contact the stations in your area directly with your request. Contact information for PBS member stations can be found using the PBS Station Finder.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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If you are interested in working at PBS headquarters in Arlington, VA, you can find job listings on the Career Opportunities page.


PBS member stations are independently owned and operated, and there may be openings at a local station in your geographic area. PBS member station contact information is available through the PBS Station Finder

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Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.

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A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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Please check the All Shows A-Z list for a comprehensive list of all program websites on PBS.org. There are several reasons a particular program may not have a website on PBS.org, including:


  • The program is not a PBS program, but was purchased by your local station from an independent distributor. 
  • The producers of the program have chosen not to have a website for various possible reasons. 
  • A website for the program may exist, but is not part of PBS.org. 


If you cannot find your favorite program on PBS.org, please check your local station's website via our Station Finder, or use an Internet search engine (Google, Yahoo, Excite, etc.).

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  • To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window (Figure 1).


Figure 1



  • Once captions are activated, the CC icon turns blue, indicating they are activated (Figure 2). The captions appear in the center of your screen and you can format the appearance of the captions by clicking the icon located in the upper right side of the viewing window. Learn how to format your captions


Figure 2




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PBS is not a production entity. Therefore, we do not assist in the direct production of shows. We acquire previously completed programming or enter into production agreements with a variety of independent producers.


You may contact the producers of a PBS or PBS KIDS! program directly with your autograph request. You can find program contact information at PBS Shows or PBS KIDS! Shows.


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While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


We regret not being able to offer our supporters all of our online content.

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All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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For online closed captioning feedback, please contact:


Chris Homer

Senior Director, PBS Media Operations

2100 Crystal Drive

Arlington, VA 22202

Tel: 703-739-5481

Fax: 703-739-5777

Email: closedcaptionteam@pbs.org

 

Please make sure that your feedback includes all of the information required by the Federal Communications Commission:

  • Your name, postal address, and other contact information, such as telephone number or e-mail address; 
  • The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; 
  • Information sufficient to identify the software or device used to view the show; 
  • The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; 
  • The specific relief sought; and 
  • The preferred format or method of response to the feedback. 


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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 


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PBS generally holds the rights to its shows for three years following the original broadcast. After the PBS term of broadcast expires, the show rights revert to the producers, and PBS is therefore no longer able to distribute these expired shows to our member stations.


Since all final show decisions are made by local stations, and sometimes include shows from distributors other than PBS, we suggest you contact your local station for more information on their schedule. Contact information for PBS member stations can be found using the PBS Station Finder.


You might be interested to know that several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items you are interested in.


* Please note that PBS is not affiliated with Worldcat.org.

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Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.


You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 


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PBS is not a production entity. We acquire previously completed shows or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


Some of our local stations, which are independently owned and operated, do produce shows and may be connected to the show you are interested in. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations can be found using the PBS Station Finder.

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Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


Contact information for PBS member stations can be found by using the PBS Station Finder.

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Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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Yes. Follow the instructions below to format your closed captions.


  • Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.


Figure 1



  • A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions: 
    • (1) Caption text size - Click the slider and drag to adjust the size of your captions.
    • (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display.
    • (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow. 
    • (4) Caption font color - Click the block of color that you want your captions to display in. 
    • (5) Background color - Click a block of color to choose the color that will display behind the captions.
    • (6) Window color - Click a block of color for your closed captions border.
    • (7) Text opacity - Click the slider and drag to brighten or darken your caption text.
    • (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text.
    • (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text. 
  • A real time preview at the top of the popup box displays each adjustment (10).
  • When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset.
  • If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12).

Figure 2


  • After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3).

Figure 3


Related topics:

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The availability of transcripts varies widely by shows. Please visit a show’s website to determine if a transcript is available. A list of shows is available through the All Shows A-Z and Shows Contacts sites.

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For information about possible upcoming tours, you can contact ANTIQUES ROADSHOW directly by calling their toll free hotline at 1-888-762-3749 or by emailing them at Antiques Roadshow Contact Form.


Contact information for the appraisers featured on ANTIQUES ROADSHOW are listed on the ANTIQUE ROADSHOW Appraisers page.


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You can find information about many of the cooking shows featured on PBS stations by visiting the PBS Food website located at http://www.pbs.org/food.


Please note that these shows are not necessarily distributed by PBS. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently. PBS stations also obtain shows from independent producers and other distributors, which is often the case with cooking shows. 


Please note that whether or not a cooking series publishes individual recipes on its website is a decision made by each show’s producers, not PBS. Due to copyright restrictions in the contract for cookbook publication, many cooking series post only a few sample recipes on their websites. 


PBS Food pulls together thousands of recipes from our wealth of national, locally-produced, and KIDS shows to create a fully-searchable database. PBS Food has traveled across America to collect information on all your favorite food and cooking shows, as well as the best shows aired on your local station. The site also provides a directory of chefs and food blogs from PBS shows and local stations. Be sure to check out the PBS Food blog "Fresh Tastes," which is a celebration of food and cooking. The blog is authored by popular food bloggers Jenna Weber and Marc Matsumoto. PBS Food is expanding rapidly, so come back regularly for new recipes from your favorite shows.

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Typically you can find the most recent episode of Newshour on the app within 24 hours of broadcast.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.


However, some of our member stations do produce television shows. Contact information for PBS member stations can be found using the PBS Station Finder.


You may also be interested in contacting the producers of one of our ongoing series as they are responsible for the content of their individual shows. Most of our show contacts are located on the PBS Shows and PBS KIDS! Shows websites.


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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.


Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.


Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

 

            PBS Program Scheduling & Editorial Management

            2100 Crystal Drive

            Arlington, VA 22202


You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.


Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


* Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


PBS is not affiliated with Worldcat.org.


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Unfortunately, many of our performance shows are cleared for broadcast only. Agreements with artists, guilds and unions prohibit us from making them available in any other form. We apologize for the disappointment. If you would like to contact the producers of a show directly with your request, you can find contact information on the PBS Shows page.


You may also find more information available on the show's website. Please check the All Shows A-Z list for a comprehensive list of all show websites on www.pbs.org.

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To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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Unfortunately, due to copyright restrictions on the products and shows offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S. We do not have information on retailers outside of the United States. 


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Please contact the following organizations to purchase PBS educational items:


McIntyre Media, Inc.

1-800-565-3036 (phone)

1-519-942-8489 (Fax)

http://www.mcintyre.ca 

 

Distribution Access

1-604-523-6677 (Phone)

1-604=523-6688 (Fax)

http://www.distributionaccess.com


DVDs with AV rights includes the limited license to exhibit the program anywhere in the world as long as no admission fee is charged, and the viewing is in accordance with the following guidelines:

  1. In-Room Use. Customer has the right to exhibit the Programs to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Programs may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Programs over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Programs MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


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You can request a copy of the PBS Catalog by calling 1-800-531-4727 or by visiting the Shop PBS website and filling out the Catalog Request form. The form can be accessed through the Request a Catalog link located on the bottom right-hand side of the Shop PBS website,



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Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.


Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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To subscribe to the PBS Previews Newsletter, go to the Subscribe to PBS Previews website, enter your email address in the space provided and click Sign Up. 


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We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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Usage of our videos in a public performance type of setting is dependent upon whether the shows one purchases come with AV (limited public performance) rights.


Many of our shows that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the show as long as no admission fee is charged, and the viewing is in accordance with the following guidelines: 

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the PBS Shop for Teachers Website at:


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If you would like to place the PBS logo on your website, please contact us with your request.

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You may use and reproduce articles and content found on the PBS Parents and Teachers websites. You may not, however, charge for the information that you are using or distributing, and each article used must include proper sourcing (i.e. "This information was provided by PBS Parents/PBS Teachers") and the content's URL web address on the pbs.org site.

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You can place a link to PBS.org on your website, provided you clearly indicate the link is for “PBS.” Please note that PBS.org content cannot be reproduced for commercial purposes, and use of any PBS content must include a citation of the appropriate website address. Unfortunately, PBS does not link to unsolicited web addresses.

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To use images, text, or other content from a PBS Show website for online or print publication, please send your request to the producers of that website, as they have the authority to grant permission or can direct you to their original source. You can find PBS show producer contact information on the show site itself or on our Program Contacts page. Be sure to include the exact address of the website where the content is located. 


To use images, text, or other content from other areas of PBS.org that are not part of show websites, contact us.

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Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

  1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
  2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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As the national membership organization of public television stations, PBS acquires show rights and distributes shows to its member stations. Since PBS is not a production entity, we are not able to assist with requests for footage.

You can check directly with the producers of the show you are interested in to see if you may obtain permission from them to use footage. Contact information for most PBS shows can be found on the individual show website or the PBS Program Contacts page located at All Shows A-Z or Program Contacts.


You may also wish to check Footage.net, a virtual stock footage catalog with the latest information and clips from A.R.I.Q. Footage, ABCNEWS VideoSource, Archive Films/Archive Photos, Budget Films, CASCOM, CNN ImageSource, Fabulous Footage, Film Bank, Grinberg Film Libraries, Reuters Television, Streamline Film Archives, and much more. 


You may also be interested in stock footage available from our Boston member station, WGBH. For more information, please visit the WGBH Stock Sales website.

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Usage of our videos in a public performance type of setting is dependent upon whether the programs one purchases come with AV (limited public performance) rights.


Many of our programs that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the program as long as no admission fee is charged, and the viewing is in accordance with the following guidelines:


  1. In-Room Use. Customer has the right to exhibit the Programs to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Programs may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Programs over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available.
  3. Digital/Wide Access Network. Programs MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server.


For more information, please visit the PBS Shop for Teachers Web site at PBS Educational Media Helpdesk.

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  • In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
  • Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).


Figure 1




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All underwriters whose support makes PBS television programming possible are identified both on-air and online.


In addition, each potential programming sponsorship agreement must meet PBS National Program Funding Standards and Practices, which clearly outline PBS’ guidelines for the acceptance of program funding from third parties, with a particular emphasis on journalistic integrity and ensuring that editorial control remains exclusively with the program producer.



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What are the banners you see on PBS.org?


The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


Why are there banners on pbs.org?


PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


If I’m a company, how can I get my message on PBS.org?


PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


Feedback


We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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