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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.

In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.

1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:
   
   
   • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
     
     
   • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
     
     
   • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
     
     
   • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
     
     
2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.

If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

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You are likely using a laptop with touchscreen. Using your finger, simply tap the area to the left of your name and the dropdown menu should appear. 

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We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

 

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.

PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 

This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

• If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
• If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.

If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

 

We hope you will continue to watch and enjoy programming on your local station.

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If you would like to check if your Passport is expired, you can enter your contact email address in the lookup field at this page: http://www.pbs.org/passport/lookup

Note: This tool is looking for the contact email address. This address may be different from the email you activated Passport with and sign in with. It may be an older email address you've used with your station in the past, or an email address belonging to another member in your household. In some cases your station may have never received a contact email address from you, in which case it will return no results found.

Your Passport benefit should be tied to your membership with your local station. It should expire when your membership with your station expires.

However, it is possible for a mismatch between the Passport benefit's expiration date and your membership expiration date. This can occur when your station is waiting on a recent donation to finish processing, or if a technical error occurred when your station updated your Passport's expiration date.

Please contact your local station to inquire about your Passport's expiration date and request they update it. This will be a simple check between your membership records to find your actual expiration date, and then your station will manually update the expiration date on your Passport to match.

To find the contact information for your station, visit your station's website, or use the lookup tool on this page: http://www.pbs.org/about/about-pbs/stations/

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No, currently PBS does not support video downloading for offline viewing.

Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

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Yes, you can use your Passport membership benefit on multiple devices.

Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.

With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

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How do I activate Passport on my 4th Generation Apple TV?

How do I activate Passport on my Amazon Fire TV or Android Smart TV?

How do I activate PBS Passport on my Apple TV?

How do I activate Passport on my Roku device? 

1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
3. Enjoy PBS Passport shows!
   

   
   

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Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:

• Find Contact Information for Your Local PBS Station

What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:

• Passport Overview Video With Activation Setup

Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:

• Passport Video Library

How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:

• Apple TV Setup Instructions 
• Roku Setup Instructions
• Amazon Fire TV Setup Instructions

More Passport Technical Help

• I’m signed in but still can’t watch Passport videos.
• I'm unable to sign into my account because of an invalid password or because it is tied to Google or Facebook.
• I’m looking for a specific program. How do I find it?

For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.

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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name, please check the below possibilities and suggestions.

1. First try entering your contact email address for your membership at the Passport Lookup page. Entering your email address and clicking on the Find Member button will return one of four results:
   
   
   • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
     
     
   • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
     
     
   • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
     
     
   • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
     
     
2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.

If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

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Please watch the following video to learn how to activate Passport on your 4th generation Apple TV: https://youtu.be/L0dYCv07Cgc

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You must sign out of all current sessions online (on your computer, phone, tablet, etc) through the pbs.org website and/or on the app, and sign back in using the new login information. If you do not see your name or the sign in option at the top of the page, please look for three horizontal lines on the right side of the page of the website or app. If your Passport account is already activated you do not need to activate again. Afterward, please reactivate your Roku device by signing in with PBS Account using the new email and password.

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It sounds like your browser's flash player is not being allowed full access to the PBS website. This can sometimes block the HD option on the video player bar from appearing since our video player is Flash reliant. Follow the steps below so that you can allow your web browser's flash player full access to the PBS website. Please note these instructions are based on Google Chrome's layout, but should also be compatible with Firefox.

First, go to www.pbs.org and then locate the icon to the left of the website address (highlighted in red):

Please note this icon may appear as an "i" in a circle, a green lock, or a red X. Click on this icon to bring up a drop-down menu of Site Settings. This list should have a Flash option:

Most likely, your browser has Flash set to Detect (default). Please click the arrow next to this listing and choose "Always allow on this site". Then click away from the list.

The following option should appear at the top of the web page:

Please click Reload and the website will refresh. From there, please try playing the video of your choice once more. The HD option should now appear next to the CC option on the video player bar.

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PBS recently changed the model of how content is presented. Masterpiece programs used to be included all on one "Masterpiece" page, but due to feedback from users indicating that it was difficult to watch one show when it was combined with every other show, we gave each show its own page.

Currently, the easiest way to watch a Masterpiece show is to search for the show you want (Example: Downton Abbey) and then save the shows to Favorites so it will appear in your Favorite Shows section in the future.

Learn how to search for videos

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As you may know, PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are often confined to only broadcasting. Unfortunately, we do not have streaming rights for The Collection.  The Collection is a property of Amazon, and can be viewed through Amazon Prime.

If you have a TV, you may wish to check your local station's listings or contact your local station to see if they will be re-broadcasting The Collection. You can check the local schedule online here: http://www.pbs.org/tvschedules/index.html

And find contact information for your local station here: http://www.pbs.org/about/faq/station-finder/

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You must enable the Flash plugin by clicking the icon in the top left side of the browser and click Allow Now or Allow and Remember. 

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Episodes of Victoria will be available on the Victoria show page on our sites and apps.

Click here to see our available episodes for Victoria, Season 1.

Click here to see our available episodes for Victoria, Season 2.

Members with the PBS Passport membership benefit will have exclusive and extended access to Season 1 and Season 2 of Victoria. Users without the PBS Passport membership benefit will still be able to stream episodes of Season 2 online during two-week windows. Please see below for more information.

If you have the Passport membership benefit, your benefit allows you extended access to online streams of Victoria. You can stream episodes of Season 1 and Season 2 online beginning January 14, 2018 at 9 PM EST. All seven episodes of Season 2 will be available for online streaming with your Passport membership benefit at the start of the season premiere, so you can begin watching the season in its entirety without waiting each week for new episodes to premiere on television. Remember to sign in with your Passport-enabled account at PBS.org for access.

For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.

If you do not have the Passport membership benefit, you will still be able to view the episodes online during the upcoming windows listed below. Episodes are available for online streaming for all users for two-week periods after each episode premieres on television for the first time. During these two-week windows, the Passport membership will not be required to watch these episodes online.

EPISODE	TELEVISION BROADCAST	AVAILABLE FOR ONLINE STREAMING WITHOUT PASSPORT
Season 2, Episode 1: A Soldier's Daughter / The Green-Eyed Monster	1/14/2018 at 9 PM EST	1/14/18 at 9 PM EST - 1/28/18 at 11:59 PM EST
Season 2, Episode 2: Warp and Weft /  The Sins of the Father	1/21/2018 at 9 PM EST	1/21/18 at 9 PM EST - 2/4/18 at 11:59 PM EST
Season 2, Episode 3: Entente Cordiale	1/28/2018 at 9 PM EST	1/28/18 at 9 PM EST - 2/11/18 at 2:59 AM EST
Season 2, Episode 4: Faith, Hope & Charity	2/4/2018 at 9 PM EST	2/4/18 at 9 PM EST - 2/18/18 at 2:59 AM EST
Season 2, Episode 5: The King Over the Water	2/11/2018 at 9 PM EST	2/11/18 at 9 PM EST - 2/25/18 at 2:59 AM EST
Season 2, Episode 6: The Luxury of  Conscience	2/18/2018 at 9 PM EST	2/18/18 at 9 PM EST - 3/4/18 at 2:59 AM EST
Season 2, Episode 7: Comfort and Joy (Christmas Special)	2/25/2018 at 9 PM EST	2/25/18 at 9 PM EST - 3/11/18 at 2:59 AM EST

Note: Dates and times are subject to change. All Victoria Season 1 and Season 2 episodes will be available to members with the Passport benefit beginning January 14, 2018. Members with the Passport benefit are unaffected by the online streaming dates in the chart above as the Passport benefit allows extended access to online content.

Are there missing episodes from Season 2? 

Some episode counts online will show there are 8 episodes for Season 2 and 1 episode aired as a Christmas special. PBS.org features 7 total episodes for Season 2 for online streaming, however no content is missing. Discrepancies can occur between series' broadcast in the United Kingdom and the United States. 

On PBS.org, Season 2, Episode 1 and Season 2, Episode 2 are two-hour specials. Season 2, Episode 7 is the Christmas special. For details, see the above chart of Season 2 episodes.

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Go to https://account.pbs.org/accounts/profile/ to change your profile information.

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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station contact information

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.

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We encourage you to support your local PBS member stations. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Many stations offer their members a program guide, highlighting the air dates and times of shows you won't want to miss. For more information on supporting PBS, please contact your member station. Member station information can be found by using the PBS Station Finder. 

Learn more about donating to PBS

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There are two different ways to contribute to PBS:

1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizes, you are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 
   

PBS Foundation

2100 Crystal Drive

Arlington, VA 22202

Or you can designate a gift to PBS via the Network for Good Website.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.

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• In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
• Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).

Figure 1

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It sounds like you may have multiple PBS accounts and are signed in with an email address that is different from the one you initially used to activate Passport. The email address you have on file with your station, (i.e.: the email address you used when you made a donation) is often not the same as the email you used when you activated Passport. Try a different email address when logging in to see if it works. 

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. 

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After you have selected the video you want to watch, simply tap the arrow icon located in the center of the video's image.

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