FAQ 0

Videos 13

• How will I know when a video is about to expire?
• Can I still watch a video after it has expired?
• Why can I only see the most recent episodes of Downton Abbey online?
• Can I adjust the quality of video streaming?
• A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

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Watchlist 7

• What is the Watchlist?
• How do I access my Watchlist?
• Can I delete a video from my Watchlist?
• Are videos ever removed from my Watchlist without my knowledge?
• How do I add a video to my Watchlist?

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TV Schedules 1

• How do I view my local TV schedule?

Donate 0

Localization 4

• How do I change my preferred station?
• Can I choose any station in the United States?
• Do I have to select a station when I come to PBS.org?
• I am in the military overseas and am unable to access PBS online programming

Closed Captioning 0

ROKU 3

• How do I activate the PBS App on Roku?
• Can I view PBS for free on my Roku device?
• Do I need access to a computer to activate PBS on Roku?

Registration and Login 5

• How to Create an Account
• I don't want to sign in with Facebook or Google. What can I do?
• How do I log out of the PBS.org website?
• I need to reset my PBS Account password. What can I do?
• I can't see the logout link

Favorites 3

• How do I watch a video that is in my Favorites?
• How do I favorite a video?
• How do I favorite a show?

Searching and Browsing 4

• Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?
• How do I search for a video?
• I want to find all episodes of a show, how do I do that?
• How do I find all Masterpiece shows?

Contacting PBS 12

• How do I contact the producers of a particular PBS show?
• How do I contact the producers of a particular PBS show?
• How do I contact my local PBS member station?
• How do I contact the host of a particular PBS show?
• Can I designate another station as my primary station?

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PBS Shows 20

• Where can I find the website for a particular PBS program?
• How do I enable captioning on PBS Video Player streaming videos?
• How do I get an autograph from a host, actor, or character on a PBS show?
• I live outside the United States. Why can’t I stream PBS video content from PBS.org?
• How do I locate a show I saw on PBS?

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Proposing a Show to PBS 3

• Can I submit a show idea to PBS?
• How do I submit materials (DVDs, books, music, etc…) to PBS for possible review?
• What are the guidelines for submitting a show proposal to PBS?

Purchasing PBS Products 5

• How do I order a video of a particular PBS show?
• How do I purchase a video copy of a PBS performance show?
• How do I contact Shop PBS to order a PBS product?
• I live outside of the United States. How do I order a PBS product?
• I am an educator in Canada, can I purchase items from PBS to use for my class?

PBS Mailings and Newsletters 4

• How do I request a copy of the Shop PBS catalog?
• How do I subscribe or unsubscribe to the PBS program guide by mail?
• How do I subscribe to the PBS Previews Newsletter?
• I am getting a ton of emails from PBS. How can I make it stop?

Using PBS Content 8

• How do I obtain public performance rights for a show?
• Can I put the PBS logo on my website?
• Can I redistribute, or use articles and content found on the PBS Parents or Teachers website?
• I want to put a link on my website to pbs.org. Can I do that?
• I want to use PBS.org content (images, text, clips, video). Can I do that?

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Donating 2

• How do I make a donation?
• Is there a list of foundations that support PBS?

Sponsorship Support 1

• Online Sponsorship Support

General information 21

• Is the PBS app free?
• How do I download the app?
• I have downloaded the app, what do I do now?
• Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?
• I can’t connect to the app. Help!

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Registration and Login 6

• How do I log in?
• I can't log in because I don't have an account, what can I do?
• I have forgotten my password. What can I do?
• I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?
• I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

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iPhone and iPad 0

ROKU 0

Privacy 0

General Information 31

• What is PBS Passport?
• Does PBS Passport cost anything?
• I already contribute to my local station. Can I view PBS Passport content?
• What shows are available with PBS Passport?
• Do I need any special devices to view Passport content?

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Activation 26

• What does the activation process look like?
• How do I know if my Passport member benefit is activated?
• The PBS Passport activation code was not in the email I received.
• Do I have to activate Passport in order to watch PBS videos?
• I made a donation but did not receive an email with an activation code.

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Video 16

• What shows are available with PBS Passport?
• How can I tell which are PBS Passport videos?
• I can’t find my favorite PBS show in PBS Passport. Why not?
• Why can't I find more full episodes?
• Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

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