I can't find my activation code. Help!

Please click the following link http://www.pbs.org/passport/lookup/ and enter the contact email for your membership. This is the email address your station contacts you with and can use to look up your membership. 

Entering your email address and clicking on the Find Member button will return one of four results:

  • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
  • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
  • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
  • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
If you are still having trouble, email support.