If you have activated your Passport with a different email than what is signed into the PBS app on your TV, please follow the instructions below.
On a mobile device or computer, go to PBS.org and sign in with your Passport account. The Sign In option will be either on the left-hand side of the blue banner, or under the three lines on the right-hand side.
After signing in, open the PBS app on your TV or streaming device. In the left-hand menu, select Profile or Settings, depending on the app layout.
For Roku, Amazon Firestick, Apple TV, or Android TV the layout looks like this:
For Samsung and Vizio TVs, the layout looks like this:
After selecting Profile or Settings, select Change Account, then Sign Out.
You will sign out of the PBS app on your TV. A new screen will appear prompting you to reactivate the app. Select Activate Now.
You will then see instructions for activating the PBS app.
From a mobile device or computer, go to PBS.org/activate and enter the code displayed on your TV.
Click Continue. You will then be prompted to sign in with your Passport account.
Sign in with the account associated with your Passport. You will then receive a Success! screen indicating that your PBS app has been successfully activated. It can take up to 30 seconds for the screen to change on your TV.