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Troubleshooting
The PBS Passport activation code was not in the email I received.
How to reset your access for your Passport benefit
I made a donation but did not receive an email with an activation code.
Why does it say this video is only available to members with Passport even though I'm signed in?
I can’t find my favorite PBS show in PBS Passport. Why not?
Why can't I find more full episodes?
I can't find my Passport activation code.
I click the activation link and see a message saying I'm already activated. What do I do now?
When I activate I get, "The Activation Code you entered has already been used. Please Sign In or contact support."
I changed my login information and now I cannot activate Passport on Roku or Apple TV
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