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Troubleshooting

The PBS Passport activation code was not in the email I received.
I made a donation but did not receive an email with an activation code.
I can’t find my favorite PBS show in PBS Passport. Why not?
Why can't I find more full episodes?
I can't find my activation code. Help!
I keep getting an error message when I view Passport content on my Safari browser
I click the activation link and see a message saying I'm already activated. What do I do now?
When I play a video the screen is black. Why?
Why am I seeing a "content disabled" message when I use an HDMI cord to watch videos on my TV?
I'm not recognized on Apple TV, and there's no option for signing in

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