COVID-19 Response: The PBS Support team is now working from home due to the ongoing COVID-19 situation. Due to the higher volume of responses we are receiving, wait times may be longer. Click here to learn more and thank you for your patience!

Samsung TV App: We are aware of technical issues on the PBS app on 2017 Samsung TV models, and are currently working to resolve these errors. Click here to learn more

The PBS Passport activation code was not in the email I received.

If you did not receive an activation code, please contact your local station. They can send you an activation link or code.

Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.