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I made a donation but did not receive an email with an activation code.

Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons.

Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.

Please keep in mind that often if you are already on and you clicked a link to activate your Passport membership, no other action is required. 

To confirm that you have activated your Passport account, go to, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.