The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos.
PBS offers two ways to change the email address you use with your Passport benefit.
- If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts.
- If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool.
Resetting your Passport benefit is easy and only takes a few minutes.
1. Open the Passport Reset Tool page and click Sign In.
You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear.
If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account.
2. Log in with your PBS account.
Choose one of the three login options (PBS Account, Google, or Facebook) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit.
3. Confirm your Passport benefit reset.
We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit.
When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address.
If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use.
Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue.
4. Reactivate your Passport benefit.
Your Passport benefit has been reset and you can now reactivate it with a different PBS account.
Select "Reactivate My Benefit" to continue.
If you need help with the Passport activation process, please visit this help page with instructions and images on how to activate your benefit.
Once your benefit has been successfully reactivated with your new PBS account, you will see the below "Activation Complete" screen and can begin watching Passport videos again.
Common Issues and Solutions
No Passport Membership Benefits
The message means you have signed into the Passport Reset Tool with a PBS account that is not linked to an active Passport benefit. We recommend signing out and signing back in with another PBS account you or someone in your household may use. You may have set up an older PBS account in the past when you originally activated your Passport benefit.
*This message does not always mean you are not a member with your local station or that you do not have the Passport benefit. Your Passport benefit likely exists, but is linked to a different PBS account or has not yet been activated.
Passport Benefit Expired
The PBS account you signed in with is linked to a Passport benefit, however the expiration date of the Passport benefit has passed. Please contact your local station to inquire about your membership and billing, and either renew your membership or request they update the expiration date of your Passport benefit.
Unable to sign into my PBS account
If you are unable to sign into your PBS account because you have forgotten your password, or because you previously used a Facebook or Google login option which you no longer have access through, please reset your password for your PBS account.
Once you have reset your password for your PBS account, return to the Passport Reset Tool and log in with your email address and new password.
If you are unable to reset your password for your PBS account because you no longer have access to the email inbox for your email address of your PBS account, please send our support team a message with the email address of your previous PBS account and the email address you currently use.
Frequently Asked Questions and Answers
What information do I need to provide in order to use this tool?
You will need the email address and personal password of the PBS account you originally linked to your Passport benefit. If you do not remember the personal password for this PBS account, you can reset the password for the PBS account at this page. If you no longer have access to the inbox for this email address, please submit a message to us at the bottom of this site requesting that your benefit be reset.
Do I need to make a new donation when my Passport benefit is reset?
You will not need to make a new donation, or make any updates to your billing information. If you ever need to update your billing information, or would like to renew or cancel your recurring donation, please contact your local station.
What will happen to my saved Favorites and Watchlist on my PBS account if I use this tool?
This tool does not delete your original PBS account, however saved videos and shows will remain on your original PBS account. When you reactivate your benefit with a different PBS account, the new PBS account will not share the same saved videos and shows.
Can I update the email address on my PBS account without using this tool?
You can update the email address for your PBS account by signing in to your User Profile and selecting "Edit" or "Update Personal Information." However, you will only be able to update your account to an email address that is not already in use - if you have set up multiple PBS accounts already, then you cannot use the same email address for two PBS accounts.