How do I update my email address?

You are able to update your email address from the profile section of PBS.org when you are logged in.

  • After you've logged on to PBS.org, hover over your name in the upper left side, and when the menu displays, click Profile.
  • Click Account Security.
  • Click the pencil icon that is located to the right of Email Address.
  • In the Email Address textbox, type the new email address.
  • Click Continue.
  • Go to the email account that is associated with the email address you just added and open the email from PBS.
  • Copy the verification code that is in the body of the email.
  • Go back to the PBS website and paste the verification code from your email in the Verification Code textbox.
  • Click Continue.
  • Your new email address now the address associated with your PBS Account and should be used whenever logging in to PBS products.


If you encounter an error message that a PBS account already exists with that email address, then you will be unable to update the email address as two PBS accounts cannot exist with the same email address. Please log out and log back in with the other PBS account you have previously set up.

If you own multiple PBS accounts but would like to switch the account linked to your Passport benefit, you can reactivate your benefit with your preferred account using the Passport Reset Tool.