COVID-19 Response: The PBS Support team is now working from home due to the ongoing COVID-19 situation. Due to the higher volume of responses we are receiving, wait times may be longer. Click here to learn more and thank you for your patience!

Samsung TV App: We are aware of technical issues on the PBS app on 2017 Samsung TV models, and are currently working to resolve these errors. Click here to learn more

How do I update my email address?

You can update the email address of your PBS account at any time by visiting your PBS Account User Profile.

Open the above link to your user profile, log in with your current account, and then click "Update Personal Information" and enter your new email address.

If you encounter an error message that a PBS account already exists with that email address, then you will be unable to update the email address as two PBS accounts cannot exist with the same email address. Please log out and log back in with the other PBS account you have previously set up.

If you own multiple PBS accounts but would like to switch the account linked to your Passport benefit, you can reactivate your benefit with your preferred account using the Passport Reset Tool.