COVID-19 Response: The PBS Support team is now working from home due to the ongoing COVID-19 situation. Due to the higher volume of responses we are receiving, wait times may be longer. Click here to learn more and thank you for your patience!

Samsung TV App: We are aware of technical issues on the PBS app on 2017 Samsung TV models, and are currently working to resolve these errors. Click here to learn more

I changed my login information and now I cannot activate Passport on Roku or Apple TV

You must sign out of all current sessions online (on your computer, phone, tablet, etc) through the website and/or on the app, and sign back in using the new login information. If you do not see your name or the sign in option at the top of the page, please look for three horizontal lines on the right side of the page of the website or app. If your Passport account is already activated you do not need to activate again. Afterward, please reactivate your Roku device by signing in with PBS Account using the new email and password.