Frequently asked questions

As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. When viewing a video, hover your mouse or click the HD icon located in the bottom right side of the video screen. Click the desired streaming rate.


HD definitions for video playback are only available to users who have logged in with a PBS Account at the top of the site where it says Sign In. Once you Sign In, you will see additional HD options available when clicking the HD button on the bottom right of the player for all videos which have HD definitions available.


Some of our episodes may be older in age and may not have HD definitions available as when they were uploaded an HD copy of the video was not available. All new national programming should have HD definitions available.



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

There are a few different reasons why you may have received this message. 


1. The free streaming rights for the video you are trying to watch may have expired. 


As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour


NewsHour episodes can also be found online at www.pbs.org approximately 24 hours after they have been broadcast.

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The Vietnam War is no longer available for online streaming at this time. Our rights to offer this program for online streaming have expired.


Details about its prior availability are listed below.


Our streaming rights for this program are restricted and we had a limited period of time where we could offer these episodes online to all users. 


If you have the Passport membership benefit, the full series was previously available with the Passport membership benefit through 12/31/2017.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, the episodes were available online during upcoming windows listed below. During these two-week windows, the Passport membership was not required to watch these episodes online.


EPISODE

TELEVISION REBROADCAST
AVAILABLE FOR ONLINE STREAMING

Episode 1: “Déjà Vu”

10/3/2017 at 9 PM EST 09/17/2017
-
10/17/2017 at11:59 PM EST
10/3/2017 at 9 PM EST
09/17/2017
-
10/17/2017 at 11:59 PM EST
Episode 3: “The River Styx”
10/10/2017 at 9 PM EST 10/10/2017 at 9 PM EST
-
10/24/2017 at 2:59 AM EST
Episode 4: “Resolve”
10/17/2017 at 9 PM EST 10/17/2017 at 9 PM EST
-
10/31/2017 at 2:59 AM EST
Episode 5: “This Is What We Do”
10/24/2017 at 9 PM EST 10/24/2017 at 9 PM EST
-
11/7/2017 at 2:59 AM EST
Episode 6: “Things Fall Apart”
10/31/2017 at 9 PM EST 10/31/2017 at 9 PM EST
-
11/14/2017 at 2:59 AM EST
Episode 7: “The Veneer of Civilization”
11/7/2017 at 9 PM EST 11/07/2017 at 9 PM EST
-
11/21/2017 at 2:59 AM EST
Episode 8: “The History of the World”
11/14/2017 at 9 PM EST 11/14/2017 at 9 PM EST
-
11/28/2017 at 2:59 AM EST
Episode 9: “A Disrespectful Loyalty”
11/21/2017 at 9 PM EST 11/21/2017 at 9 PM EST
-
12/5/2017 at 2:59 AM EST
Episode 10: “The Weight of Memory”
11/28/2017 at 9 PM EST 11/28/2017 at 9 PM EST
-
12/12/2017 at 2:59 AM EST

Note: Dates and times are subject to change.


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*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • To add a video to your Watchlist, click Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

  • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
  • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


Figure 1



How to quickly view the primetime schedule
  • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
  • Click Full Schedule to view the entire schedule (Figure 2.2).

Figure 2



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

  • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

Figure 1




  • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

Figure 2


  • You have two ways to search for stations:

  1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
  2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

Figure 3

  • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
Figure 4



The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


Figure 5


Related topics:

Can I choose any station in the United States?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Can you please tell us how we can improve this article?

Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


What does localized mean?


Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


Related topics:

How do I change my preferred station?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Can you please tell us how we can improve this article?

Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


For detailed instructions on activating your streaming device:


Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 





  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg



  • A screen appears with a seven-digit activation code. You will need this code for the next step.



Figure 2


***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***







***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3











  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.


Figure 4




 
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.



----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


How to create a PBS account


Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).


Watch the video tutorial


  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1




  • Click Sign in with Email (Figure 2).


Figure 2








  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

* You can click the Keep me signed in checkbox to stay signed in to PBS.org.


Figure 3







  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***



Figure 4






Related topics:

What is Passport?

Does Passport cost anything?

Can I use the PBS app on Roku without activating?

I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

I already have the PBS app on my Roku, why do I need to activate?

Can I stream Passport content on my Apple TV?


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Yes. The PBS app is free on Roku.

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Yes. You'll need to open a browser on your computer, tablet, or phone and enter http://www.pbs.org/activate in the address bar. Type your activation code in the textbox provided and click Continue.


After you have completed these steps, go back to your Roku device and your PBS app will be activated.



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To create a PBS Account, follow the instructions below. 


Watch the video tutorial


* Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


  • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


Figure 1




  • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

Figure 2


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

Figure 3


  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

Figure 4


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If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


Learn how to create a PBS account


  • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).


Figure 2


  • Click Create a PBS Account (Figure 3).


Figure 3


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 4.2).


Figure 4

  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

Figure 5



Related topics:

I don't want to sign in with Facebook or Google. What can I do?

I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?

I can't log in because I don't have an account, what can I do?

How do I play a video?

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The easiest way to find full episodes by genre is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Figure 1


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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The easiest way to search for a video on PBS.org is to use the keyword search feature located in the upper right side of the PBS.org website. If you want to see Nature's Soul of the Elephant, you can simply type "Nature Soul of the Elephant." You can use quotation marks around the title for more accurate results or, if you are not sure of the exact title, just type keywords. 


If you are searching for a specific episode of a show, you can type the show name and season and episode number in the keyword search. For example, Poldark Season 1 Episode 2. 


  • In the top navigation menu of PBS.org, click Video (1).
  • Click the magnifying glass icon located in the upper right side of the screen (2).
  • Type keywords from the name of the video in the search textbox (3).
  • Results appear in the search results section (4).





Not finding what you were searching for?

If no full episodes appear after your search, it is likely we do not have the streaming rights for your desired program and are unfortunately unable to offer online streaming for that program at this time. For more information, visit our help page on available content for streaming.








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Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport


The best way to find all episodes of a show is to use the filters on PBS.org. In the following example, we'll look for all episodes of the Masterpiece show, Downton Abbey.


  • Begin by typing the show name in the keyword search located in the upper right side of PBS.org and press Enter on your keyboard or click the magnifying glass icon (Figure 1).


Figure 1


  • Click Show Filters (Figure 2).
Figure 2


  • Under Filter by Type, click Video and Episode and under Filter by Show, click Masterpiece (Figure 3).
Figure 3


  • To remove any filters and broaden your search, click the X next to the filter you want to remove (Figure 4).
Figure 4


  • The episodes appear down the page (Figure 5).
Figure 5


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To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.



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Can you please tell us how we can improve this article?

As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. When viewing a video, hover your mouse or click the HD icon located in the bottom right side of the video screen. Click the desired streaming rate.


HD definitions for video playback are only available to users who have logged in with a PBS Account at the top of the site where it says Sign In. Once you Sign In, you will see additional HD options available when clicking the HD button on the bottom right of the player for all videos which have HD definitions available.


Some of our episodes may be older in age and may not have HD definitions available as when they were uploaded an HD copy of the video was not available. All new national programming should have HD definitions available.



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How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:

  • turn off AdBlock 
  • exclude PBS.org pages from being affected by AdBlock

If the solutions below do not help, please try another browser such as Chrome, Firefox, Internet Explorer, or Safari. Be sure all browsers are up to date.

 

How to fix it

  • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
  • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


Figure 1


AdBlock can also look like the following:

Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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There are a few different reasons why you may have received this message. 


1. The free streaming rights for the video you are trying to watch may have expired. 


As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


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How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour


NewsHour episodes can also be found online at www.pbs.org approximately 24 hours after they have been broadcast.

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Unfortunately advancement isn't always in our control. As plugins like Flashplayer are updated we must also update our site to run these new versions of software. If we did not update our site to work with newer versions of software, it would likely cause more issues to arise, even among current browsers.


We recommend checking to see if you can update your current browsers or download a new one, like Google Chrome, to see if any version you can access can run our site.



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To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.


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The Vietnam War is no longer available for online streaming at this time. Our rights to offer this program for online streaming have expired.


Details about its prior availability are listed below.


Our streaming rights for this program are restricted and we had a limited period of time where we could offer these episodes online to all users. 


If you have the Passport membership benefit, the full series was previously available with the Passport membership benefit through 12/31/2017.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, the episodes were available online during upcoming windows listed below. During these two-week windows, the Passport membership was not required to watch these episodes online.


EPISODE

TELEVISION REBROADCAST
AVAILABLE FOR ONLINE STREAMING

Episode 1: “Déjà Vu”

10/3/2017 at 9 PM EST 09/17/2017
-
10/17/2017 at11:59 PM EST
10/3/2017 at 9 PM EST
09/17/2017
-
10/17/2017 at 11:59 PM EST
Episode 3: “The River Styx”
10/10/2017 at 9 PM EST 10/10/2017 at 9 PM EST
-
10/24/2017 at 2:59 AM EST
Episode 4: “Resolve”
10/17/2017 at 9 PM EST 10/17/2017 at 9 PM EST
-
10/31/2017 at 2:59 AM EST
Episode 5: “This Is What We Do”
10/24/2017 at 9 PM EST 10/24/2017 at 9 PM EST
-
11/7/2017 at 2:59 AM EST
Episode 6: “Things Fall Apart”
10/31/2017 at 9 PM EST 10/31/2017 at 9 PM EST
-
11/14/2017 at 2:59 AM EST
Episode 7: “The Veneer of Civilization”
11/7/2017 at 9 PM EST 11/07/2017 at 9 PM EST
-
11/21/2017 at 2:59 AM EST
Episode 8: “The History of the World”
11/14/2017 at 9 PM EST 11/14/2017 at 9 PM EST
-
11/28/2017 at 2:59 AM EST
Episode 9: “A Disrespectful Loyalty”
11/21/2017 at 9 PM EST 11/21/2017 at 9 PM EST
-
12/5/2017 at 2:59 AM EST
Episode 10: “The Weight of Memory”
11/28/2017 at 9 PM EST 11/28/2017 at 9 PM EST
-
12/12/2017 at 2:59 AM EST

Note: Dates and times are subject to change.


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You must enable the Flash plugin by clicking the icon in the top left side of the browser and click Allow Now or Allow and Remember. 


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*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

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Can you please tell us how we can improve this article?

Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



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Can you please tell us how we can improve this article?

*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • To add a video to your Watchlist, click Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

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Can you please tell us how we can improve this article?

If you are using a touch screen laptop, clicking your name in the upper left corner with your mouse may not surface the dropdown menu. The dropdown menu, however, does work when you use your computer's touch screen function. Using your finger, tap your name on the screen the menu with your Watchlist should appear.  

You can also access your Watchlist directly here: http://www.pbs.org/watchlist/

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Yes. You can rearrange your Watchlist items in one of the following ways:


  1. Click the grey patterned block to the left of the item you want to move and drag it to its new position.
  2. Click Reorder and click the arrows or type a number for the item's new position.


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  • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
  • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


Figure 1



How to quickly view the primetime schedule
  • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
  • Click Full Schedule to view the entire schedule (Figure 2.2).

Figure 2



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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  • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

Figure 1




  • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

Figure 2


  • You have two ways to search for stations:

  1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
  2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

Figure 3

  • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
Figure 4



The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


Figure 5


Related topics:

Can I choose any station in the United States?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


What does localized mean?


Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


Related topics:

How do I change my preferred station?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

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Due to streaming rights, we must restrict access for our online streaming as we are legally unable to offer this content outside of the United States, however, we can make exceptions for residents on US military bases stationed overseas.


Please check with your IT department and provide us with an IP address for your military base and we can make an exception for your area.


If you reside outside of the military base, we will unfortunately be unable to provide an exclusion for you.


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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


For detailed instructions on activating your streaming device:


Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 





  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg



  • A screen appears with a seven-digit activation code. You will need this code for the next step.



Figure 2


***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***







***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3











  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.


Figure 4




 
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.



----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


How to create a PBS account


Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).


Watch the video tutorial


  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1




  • Click Sign in with Email (Figure 2).


Figure 2








  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

* You can click the Keep me signed in checkbox to stay signed in to PBS.org.


Figure 3







  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***



Figure 4






Related topics:

What is Passport?

Does Passport cost anything?

Can I use the PBS app on Roku without activating?

I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

I already have the PBS app on my Roku, why do I need to activate?

Can I stream Passport content on my Apple TV?


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Yes. The PBS app is free on Roku.

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Yes. You'll need to open a browser on your computer, tablet, or phone and enter http://www.pbs.org/activate in the address bar. Type your activation code in the textbox provided and click Continue.


After you have completed these steps, go back to your Roku device and your PBS app will be activated.



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To create a PBS Account, follow the instructions below. 


Watch the video tutorial


* Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


  • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


Figure 1




  • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

Figure 2


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

Figure 3


  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

Figure 4


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If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


Learn how to create a PBS account


  • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).


Figure 2


  • Click Create a PBS Account (Figure 3).


Figure 3


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 4.2).


Figure 4

  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

Figure 5



Related topics:

I don't want to sign in with Facebook or Google. What can I do?

I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?

I can't log in because I don't have an account, what can I do?

How do I play a video?

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In cases where you have forgotten your password, you can reset your password by following the below directions. This can be helpful if you've:


  • Forgotten your previous personal password
  • Receive an invalid error message or API Error when you try to log in
  • You have previously signed in at PBS through Facebook or Google and are no longer able to.


To reset your password without the need for your old password, you can get started by entering your email address in the Password Reset box at this link: https://account.pbs.org/accounts/send-reset-password/


After entering your email address and submitting, you will receive an email in your inbox with a link to reset your password.


Open the link in the email and you will be brought to a page asking you to enter a new password and confirm that new password. Accepted passwords are at least eight characters in length and are a mixture of numbers and letters.


After confirming your new password, you will see your User Profile page with your personal information. You will also see an option to update this information or change your password. You do not need to select either of these options. Your password has been set to the new password you confirmed on the previous page.


You can now proceed to PBS.org and sign in with your email address and new password.


** If you have forgotten your Google or Facebook password, and you instead see an error message from Google or Facebook that your password is invalid, please use the "forgot password" feature on those websites.

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If you cannot see the logout link in the dropdown menu in the top of the page, please try minimizing your browser window to change the menu view. Follow the steps below to learn how to do this.


  • Click the minimize icon on your browser (Figure 1). The minimize icon is located on the left on Macs and on the right on PCs.
Figure 1


  • Click your mouse on the edge of the browser window and drag it until the menu in the upper left compresses to three horizontal bars.
  • Click the horizontal bars to expand the menu (Figure 2).
Figure 2


  • Click Open (Figure 3).
Figure 3


  • Click Sign Out (Figure 4).
Figure 4



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  • Click your name at the top of the page and click Favorite Shows from the dropdown menu (Figure 1).

Figure 1



  • Click the thumbnail image of the favorite show that holds the video you want to watch (Figure 2).

Figure 2


  • Click the play button in the center of the large image at the top of the page (Figure 3).

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You can Favorite a show or add an individual video to your Watchlist. This section shows you how to Favorite a show. (Learn how to add a video to your Watchlist


How to Favorite a show


You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



To favorite a show from a video page, click the Favorite This Show button below the video image.



Related topics:

How do I watch a video that is in my Favorites?

How do I play a video?

How do I favorite a show?

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How to Favorite a show

Learn how to add a video to your Watchlist 


You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



To favorite a show from a video page, click the Favorite This Show button below the video image.



Related topics:

How do I watch a video that is in my Favorites?

How do I play a video?

How do I favorite a video?

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The easiest way to find full episodes by genre is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Figure 1


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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The easiest way to search for a video on PBS.org is to use the keyword search feature located in the upper right side of the PBS.org website. If you want to see Nature's Soul of the Elephant, you can simply type "Nature Soul of the Elephant." You can use quotation marks around the title for more accurate results or, if you are not sure of the exact title, just type keywords. 


If you are searching for a specific episode of a show, you can type the show name and season and episode number in the keyword search. For example, Poldark Season 1 Episode 2. 


  • In the top navigation menu of PBS.org, click Video (1).
  • Click the magnifying glass icon located in the upper right side of the screen (2).
  • Type keywords from the name of the video in the search textbox (3).
  • Results appear in the search results section (4).





Not finding what you were searching for?

If no full episodes appear after your search, it is likely we do not have the streaming rights for your desired program and are unfortunately unable to offer online streaming for that program at this time. For more information, visit our help page on available content for streaming.








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Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport


The best way to find all episodes of a show is to use the filters on PBS.org. In the following example, we'll look for all episodes of the Masterpiece show, Downton Abbey.


  • Begin by typing the show name in the keyword search located in the upper right side of PBS.org and press Enter on your keyboard or click the magnifying glass icon (Figure 1).


Figure 1


  • Click Show Filters (Figure 2).
Figure 2


  • Under Filter by Type, click Video and Episode and under Filter by Show, click Masterpiece (Figure 3).
Figure 3


  • To remove any filters and broaden your search, click the X next to the filter you want to remove (Figure 4).
Figure 4


  • The episodes appear down the page (Figure 5).
Figure 5


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To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.



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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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Contact information for PBS member stations can be found by using the PBS Station Finder


If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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Unfortunately, our Station Finder is based upon the U.S. zip code and/or state system. Since you watch PBS in Canada, please first identify which PBS station you watch so that you can look up its schedule or contact it directly. Several PBS stations serve Canadian audiences, with principal stations as follows:



If you do not recognize your station or know its state, please contact us with your station's call letters and we will find the appropriate contact information for you. 


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PBS is not a production entity. We acquire previously completed programming or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


If you want to contact the producers of the show you are interested in directly, you can find contact information for the producers of most PBS and PBS KIDS! shows at either PBS Shows or PBS KIDS! Shows.


Some of our local stations, which are independently owned and operated, do produce programming and may be connected to the program in which you are interested. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations is available using the PBS Station Finder.


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PBS’ national headquarters does not distribute PSAs, birthday announcements or local community announcements. Since all of our member stations are independently owned and operated and make scheduling decisions locally for their viewing area, you may wish to contact the stations in your area directly with your request. Contact information for PBS member stations can be found using the PBS Station Finder.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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Please check the All Shows A-Z list for a comprehensive list of all program websites on PBS.org. There are several reasons a particular program may not have a website on PBS.org, including:


  • The program is not a PBS program, but was purchased by your local station from an independent distributor. 
  • The producers of the program have chosen not to have a website for various possible reasons. 
  • A website for the program may exist, but is not part of PBS.org. 


If you cannot find your favorite program on PBS.org, please check your local station's website via our Station Finder, or use an Internet search engine (Google, Yahoo, Excite, etc.).

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  • To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window (Figure 1).


Figure 1



  • Once captions are activated, the CC icon turns blue, indicating they are activated (Figure 2). The captions appear in the center of your screen and you can format the appearance of the captions by clicking the icon located in the upper right side of the viewing window. Learn how to format your captions


Figure 2




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While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


We regret not being able to offer our supporters all of our online content.

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All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 


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PBS generally holds the rights to its shows for three years following the original broadcast. After the PBS term of broadcast expires, the show rights revert to the producers, and PBS is therefore no longer able to distribute these expired shows to our member stations.


Since all final show decisions are made by local stations, and sometimes include shows from distributors other than PBS, we suggest you contact your local station for more information on their schedule. Contact information for PBS member stations can be found using the PBS Station Finder.


You might be interested to know that several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items you are interested in.


* Please note that PBS is not affiliated with Worldcat.org.

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Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.


You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 


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Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


Contact information for PBS member stations can be found by using the PBS Station Finder.

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Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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Yes. Follow the instructions below to format your closed captions.


  • Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.


Figure 1



  • A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions: 
    • (1) Caption text size - Click the slider and drag to adjust the size of your captions.
    • (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display.
    • (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow. 
    • (4) Caption font color - Click the block of color that you want your captions to display in. 
    • (5) Background color - Click a block of color to choose the color that will display behind the captions.
    • (6) Window color - Click a block of color for your closed captions border.
    • (7) Text opacity - Click the slider and drag to brighten or darken your caption text.
    • (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text.
    • (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text. 
  • A real time preview at the top of the popup box displays each adjustment (10).
  • When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset.
  • If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12).

Figure 2


  • After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3).

Figure 3


Related topics:

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For information about possible upcoming tours, you can contact ANTIQUES ROADSHOW directly by calling their toll free hotline at 1-888-762-3749 or by emailing them at Antiques Roadshow Contact Form.


Contact information for the appraisers featured on ANTIQUES ROADSHOW are listed on the ANTIQUE ROADSHOW Appraisers page.


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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.


However, some of our member stations do produce television shows. Contact information for PBS member stations can be found using the PBS Station Finder.


You may also be interested in contacting the producers of one of our ongoing series as they are responsible for the content of their individual shows. Most of our show contacts are located on the PBS Shows and PBS KIDS! Shows websites.


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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.


Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.


Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

 

            PBS Program Scheduling & Editorial Management

            2100 Crystal Drive

            Arlington, VA 22202


You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.


Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


* Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


PBS is not affiliated with Worldcat.org.


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To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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Unfortunately, due to copyright restrictions on the products and shows offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S. We do not have information on retailers outside of the United States. 


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You can request a copy of the PBS Catalog by calling 1-800-531-4727 or by visiting the Shop PBS website and filling out the Catalog Request form. The form can be accessed through the Request a Catalog link located on the bottom right-hand side of the Shop PBS website,



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Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.


Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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To subscribe to the PBS Previews Newsletter, go to the Subscribe to PBS Previews website, enter your email address in the space provided and click Sign Up. 


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We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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Usage of our videos in a public performance type of setting is dependent upon whether the shows one purchases come with AV (limited public performance) rights.


Many of our shows that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the show as long as no admission fee is charged, and the viewing is in accordance with the following guidelines: 

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the PBS Shop for Teachers Website at:


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You may use and reproduce articles and content found on the PBS Parents and Teachers websites. You may not, however, charge for the information that you are using or distributing, and each article used must include proper sourcing (i.e. "This information was provided by PBS Parents/PBS Teachers") and the content's URL web address on the pbs.org site.

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You can place a link to PBS.org on your website, provided you clearly indicate the link is for “PBS.” Please note that PBS.org content cannot be reproduced for commercial purposes, and use of any PBS content must include a citation of the appropriate website address. Unfortunately, PBS does not link to unsolicited web addresses.

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To use images, text, or other content from a PBS Show website for online or print publication, please send your request to the producers of that website, as they have the authority to grant permission or can direct you to their original source. You can find PBS show producer contact information on the show site itself or on our Program Contacts page. Be sure to include the exact address of the website where the content is located. 


To use images, text, or other content from other areas of PBS.org that are not part of show websites, contact us.

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Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

  1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
  2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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  • In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
  • Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).


Figure 1




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What are the banners you see on PBS.org?


The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


Why are there banners on pbs.org?


PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


If I’m a company, how can I get my message on PBS.org?


PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


Feedback


We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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Contact information for PBS member stations can be found by using the PBS Station Finder


If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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Yes. If you would like to change your local station setting, follow the steps below:




  • Click More Stations.



  • Locate your preferred station by zip code or by state. In this example we are looking up stations by zip code so we'll type the zip code in the textbox provided and click Search by ZIP Code.


  • The results based on your selection appear. Click the name or call letters of the station or call letters to which you want to localize.
  • Click Confirm Station.


  • The station information for the station to which you are now localized appears.




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Unfortunately, our Station Finder is based upon the U.S. zip code and/or state system. Since you watch PBS in Canada, please first identify which PBS station you watch so that you can look up its schedule or contact it directly. Several PBS stations serve Canadian audiences, with principal stations as follows:



If you do not recognize your station or know its state, please contact us with your station's call letters and we will find the appropriate contact information for you. 


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PBS is not a production entity. We acquire previously completed programming or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


If you want to contact the producers of the show you are interested in directly, you can find contact information for the producers of most PBS and PBS KIDS! shows at either PBS Shows or PBS KIDS! Shows.


Some of our local stations, which are independently owned and operated, do produce programming and may be connected to the program in which you are interested. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations is available using the PBS Station Finder.


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PBS’ national headquarters does not distribute PSAs, birthday announcements or local community announcements. Since all of our member stations are independently owned and operated and make scheduling decisions locally for their viewing area, you may wish to contact the stations in your area directly with your request. Contact information for PBS member stations can be found using the PBS Station Finder.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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If you are interested in working at PBS headquarters in Arlington, VA, you can find job listings on the Career Opportunities page.


PBS member stations are independently owned and operated, and there may be openings at a local station in your geographic area. PBS member station contact information is available through the PBS Station Finder

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Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.

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A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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Please check the All Shows A-Z list for a comprehensive list of all program websites on PBS.org. There are several reasons a particular program may not have a website on PBS.org, including:


  • The program is not a PBS program, but was purchased by your local station from an independent distributor. 
  • The producers of the program have chosen not to have a website for various possible reasons. 
  • A website for the program may exist, but is not part of PBS.org. 


If you cannot find your favorite program on PBS.org, please check your local station's website via our Station Finder, or use an Internet search engine (Google, Yahoo, Excite, etc.).

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  • To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window (Figure 1).


Figure 1



  • Once captions are activated, the CC icon turns blue, indicating they are activated (Figure 2). The captions appear in the center of your screen and you can format the appearance of the captions by clicking the icon located in the upper right side of the viewing window. Learn how to format your captions


Figure 2




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PBS is not a production entity. Therefore, we do not assist in the direct production of shows. We acquire previously completed programming or enter into production agreements with a variety of independent producers.


You may contact the producers of a PBS or PBS KIDS! program directly with your autograph request. You can find program contact information at PBS Shows or PBS KIDS! Shows.


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While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


We regret not being able to offer our supporters all of our online content.

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All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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For online closed captioning feedback, please contact:


Chris Homer

Senior Director, PBS Media Operations

2100 Crystal Drive

Arlington, VA 22202

Tel: 703-739-5481

Fax: 703-739-5777

Email: closedcaptionteam@pbs.org

 

Please make sure that your feedback includes all of the information required by the Federal Communications Commission:

  • Your name, postal address, and other contact information, such as telephone number or e-mail address; 
  • The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; 
  • Information sufficient to identify the software or device used to view the show; 
  • The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; 
  • The specific relief sought; and 
  • The preferred format or method of response to the feedback. 


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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 


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PBS generally holds the rights to its shows for three years following the original broadcast. After the PBS term of broadcast expires, the show rights revert to the producers, and PBS is therefore no longer able to distribute these expired shows to our member stations.


Since all final show decisions are made by local stations, and sometimes include shows from distributors other than PBS, we suggest you contact your local station for more information on their schedule. Contact information for PBS member stations can be found using the PBS Station Finder.


You might be interested to know that several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items you are interested in.


* Please note that PBS is not affiliated with Worldcat.org.

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Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.


You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 


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PBS is not a production entity. We acquire previously completed shows or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


Some of our local stations, which are independently owned and operated, do produce shows and may be connected to the show you are interested in. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations can be found using the PBS Station Finder.

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Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


Contact information for PBS member stations can be found by using the PBS Station Finder.

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Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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Yes. Follow the instructions below to format your closed captions.


  • Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.


Figure 1



  • A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions: 
    • (1) Caption text size - Click the slider and drag to adjust the size of your captions.
    • (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display.
    • (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow. 
    • (4) Caption font color - Click the block of color that you want your captions to display in. 
    • (5) Background color - Click a block of color to choose the color that will display behind the captions.
    • (6) Window color - Click a block of color for your closed captions border.
    • (7) Text opacity - Click the slider and drag to brighten or darken your caption text.
    • (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text.
    • (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text. 
  • A real time preview at the top of the popup box displays each adjustment (10).
  • When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset.
  • If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12).

Figure 2


  • After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3).

Figure 3


Related topics:

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The availability of transcripts varies widely by shows. Please visit a show’s website to determine if a transcript is available. A list of shows is available through the All Shows A-Z and Shows Contacts sites.

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For information about possible upcoming tours, you can contact ANTIQUES ROADSHOW directly by calling their toll free hotline at 1-888-762-3749 or by emailing them at Antiques Roadshow Contact Form.


Contact information for the appraisers featured on ANTIQUES ROADSHOW are listed on the ANTIQUE ROADSHOW Appraisers page.


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You can find information about many of the cooking shows featured on PBS stations by visiting the PBS Food website located at http://www.pbs.org/food.


Please note that these shows are not necessarily distributed by PBS. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently. PBS stations also obtain shows from independent producers and other distributors, which is often the case with cooking shows. 


Please note that whether or not a cooking series publishes individual recipes on its website is a decision made by each show’s producers, not PBS. Due to copyright restrictions in the contract for cookbook publication, many cooking series post only a few sample recipes on their websites. 


PBS Food pulls together thousands of recipes from our wealth of national, locally-produced, and KIDS shows to create a fully-searchable database. PBS Food has traveled across America to collect information on all your favorite food and cooking shows, as well as the best shows aired on your local station. The site also provides a directory of chefs and food blogs from PBS shows and local stations. Be sure to check out the PBS Food blog "Fresh Tastes," which is a celebration of food and cooking. The blog is authored by popular food bloggers Jenna Weber and Marc Matsumoto. PBS Food is expanding rapidly, so come back regularly for new recipes from your favorite shows.

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Typically you can find the most recent episode of Newshour on the app within 24 hours of broadcast.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.


However, some of our member stations do produce television shows. Contact information for PBS member stations can be found using the PBS Station Finder.


You may also be interested in contacting the producers of one of our ongoing series as they are responsible for the content of their individual shows. Most of our show contacts are located on the PBS Shows and PBS KIDS! Shows websites.


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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.


Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.


Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

 

            PBS Program Scheduling & Editorial Management

            2100 Crystal Drive

            Arlington, VA 22202


You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.


Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


* Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


PBS is not affiliated with Worldcat.org.


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Unfortunately, many of our performance shows are cleared for broadcast only. Agreements with artists, guilds and unions prohibit us from making them available in any other form. We apologize for the disappointment. If you would like to contact the producers of a show directly with your request, you can find contact information on the PBS Shows page.


You may also find more information available on the show's website. Please check the All Shows A-Z list for a comprehensive list of all show websites on www.pbs.org.

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To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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Unfortunately, due to copyright restrictions on the products and shows offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S. We do not have information on retailers outside of the United States. 


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Please contact the following organizations to purchase PBS educational items:


McIntyre Media, Inc.

1-800-565-3036 (phone)

1-519-942-8489 (Fax)

http://www.mcintyre.ca 

 

Distribution Access

1-604-523-6677 (Phone)

1-604=523-6688 (Fax)

http://www.distributionaccess.com


DVDs with AV rights includes the limited license to exhibit the program anywhere in the world as long as no admission fee is charged, and the viewing is in accordance with the following guidelines:

  1. In-Room Use. Customer has the right to exhibit the Programs to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Programs may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Programs over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Programs MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


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You can request a copy of the PBS Catalog by calling 1-800-531-4727 or by visiting the Shop PBS website and filling out the Catalog Request form. The form can be accessed through the Request a Catalog link located on the bottom right-hand side of the Shop PBS website,



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Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.


Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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To subscribe to the PBS Previews Newsletter, go to the Subscribe to PBS Previews website, enter your email address in the space provided and click Sign Up. 


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We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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Usage of our videos in a public performance type of setting is dependent upon whether the shows one purchases come with AV (limited public performance) rights.


Many of our shows that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the show as long as no admission fee is charged, and the viewing is in accordance with the following guidelines: 

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the PBS Shop for Teachers Website at:


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If you would like to place the PBS logo on your website, please contact us with your request.

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You may use and reproduce articles and content found on the PBS Parents and Teachers websites. You may not, however, charge for the information that you are using or distributing, and each article used must include proper sourcing (i.e. "This information was provided by PBS Parents/PBS Teachers") and the content's URL web address on the pbs.org site.

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You can place a link to PBS.org on your website, provided you clearly indicate the link is for “PBS.” Please note that PBS.org content cannot be reproduced for commercial purposes, and use of any PBS content must include a citation of the appropriate website address. Unfortunately, PBS does not link to unsolicited web addresses.

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To use images, text, or other content from a PBS Show website for online or print publication, please send your request to the producers of that website, as they have the authority to grant permission or can direct you to their original source. You can find PBS show producer contact information on the show site itself or on our Program Contacts page. Be sure to include the exact address of the website where the content is located. 


To use images, text, or other content from other areas of PBS.org that are not part of show websites, contact us.

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Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

  1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
  2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

  1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
  3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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As the national membership organization of public television stations, PBS acquires show rights and distributes shows to its member stations. Since PBS is not a production entity, we are not able to assist with requests for footage.

You can check directly with the producers of the show you are interested in to see if you may obtain permission from them to use footage. Contact information for most PBS shows can be found on the individual show website or the PBS Program Contacts page located at All Shows A-Z or Program Contacts.


You may also wish to check Footage.net, a virtual stock footage catalog with the latest information and clips from A.R.I.Q. Footage, ABCNEWS VideoSource, Archive Films/Archive Photos, Budget Films, CASCOM, CNN ImageSource, Fabulous Footage, Film Bank, Grinberg Film Libraries, Reuters Television, Streamline Film Archives, and much more. 


You may also be interested in stock footage available from our Boston member station, WGBH. For more information, please visit the WGBH Stock Sales website.

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Usage of our videos in a public performance type of setting is dependent upon whether the programs one purchases come with AV (limited public performance) rights.


Many of our programs that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the program as long as no admission fee is charged, and the viewing is in accordance with the following guidelines:


  1. In-Room Use. Customer has the right to exhibit the Programs to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Programs may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.
  2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Programs over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available.
  3. Digital/Wide Access Network. Programs MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server.


For more information, please visit the PBS Shop for Teachers Web site at PBS Educational Media Helpdesk.

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  • In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
  • Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).


Figure 1




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All underwriters whose support makes PBS television programming possible are identified both on-air and online.


In addition, each potential programming sponsorship agreement must meet PBS National Program Funding Standards and Practices, which clearly outline PBS’ guidelines for the acceptance of program funding from third parties, with a particular emphasis on journalistic integrity and ensuring that editorial control remains exclusively with the program producer.



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What are the banners you see on PBS.org?


The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


Why are there banners on pbs.org?


PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


If I’m a company, how can I get my message on PBS.org?


PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


Feedback


We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


Related topics:

How do I download the app?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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  • Android users can go to the Google Play store on your device and search for PBS video.  
  • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


Related topics:

Is the PBS app free?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

  1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
  2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


Logging in to the app allows you to:

  • create and access your Watchlist
  • view your local TV Schedule
  • donate to your local station


Figure 1




If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


Figure 2


Related topics:

Is the PBS app free?

How do I download the app?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


Features are only consistent if you are logged in to both the app and your computer with the same login information. If you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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***Be sure your operating system and the PBS app are both updated to the latest version***


Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

  • Reboot your device (power off, power on). 
  • Turn Wi-Fi off and back on. 
  • Try connecting to different Wi-Fi hotspots. 
  • Be sure Airplane mode is off. 
  • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
  • Reboot your Wi-Fi Router. 
  • Delete and re-install the app (Note: This will not affect your Watchlist)  
  • Upgrade to the latest version for your device.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Is the app compatible with Chromecast?

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Can you please tell us how we can improve this article?

If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


  • Broadcast TV - Binghamton 
  • Broadcast TV - Elmira (Corning).


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Is the app compatible with Chromecast?

I don't see the Chromecast icon on the app.

I can't connect to the app, help!

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


We regret not being able to offer our supporters all of our online content.


Related topics:

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

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Can you please tell us how we can improve this article?

Yes, the Xbox app was recently retired. We apologize for any inconvenience.


You can still access PBS programming on a wide array of platforms, including the PBS Video app for desktop, tablet and mobile, as well as Roku, AppleTV and Amazon Fire TV and Chromecast. A list of ways users can stream PBS and PBS KIDS content can be found at: http://www.pbs.org/anywhere/.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Is the app compatible with Chromecast?

I don't see the Chromecast icon on the app.

I can't connect to the app, help!

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

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Not your first time logging in? Learn how to log in again

How to log in for the first time


If you have just downloaded the app, follow the steps below to log in for the first time. 

  • Tap the green Sign In button found on the opening animated screen. 



  • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




How to log in


If you have logged in to the app before, follow the steps below to log in again.


  • From your Settings screen, click Sign in.


    • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


    Related topics:

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    In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


    Sign in with Facebook:

    • Go to the Facebook website (www.facebook.com) and create an account
    • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
    • Tap Sign in with Facebook
    • Enter the same email address and password you used when you created your Facebook account.


    Sign in with Google:
    • Go to the Google website (www.google.com) and create an account
    • Once your account has been created, 

      go to the PBS app and tap

       Sign in located in Settings menu on your device
    • Tap Sign in with Google
    • Enter the same email address and password you used when you created your Google account.

    Sign in with PBS Account:

    • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
    • Fill out the fields listed and tap Create Account.
    • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.


    Related topics:

    How do I download the app?

    How do I download the iPhone/iPad app?

    How do I sign out of the iPhone/iPad app?

    How do I browse the iPhone/iPad app?

    Is the PBS app free?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

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    Can you please tell us how we can improve this article?

    If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


    • Open your Facebook account.
    • On the left side navigation menu, in the Apps section, click More.

    Figure 1


    • Click Settings (Figure 2).

    Figure 2


    • In the search textbox, type PBS.
    • When the PBS app logo appears, click it (Figure 3).
    Figure 3


    • At the bottom of the popup box, click Remove App (Figure 4).
    Figure 4

    • Click Remove to confirm (Figure 5).
    Figure 5


    The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.


    If you no longer have access to your Facebook account, or the above does not work, please try the below process:


    Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

    • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
    Figure 6



    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


    Figure 7

    • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

    After this process, you should no longer be prompted to sign in with Facebook.

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    • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


    Figure 1


    • Click Connected apps and sites (Figure 2).

    Figure 2



    • Click Manage Apps (Figure 3).

    Figure 3


    • Click PBS (Figure 4.1).
    • Click Revoke access (Figure 4.2).


    Figure 4


    • Click OK (Figure 5).


    Figure 5



    If you no longer have access to your Google account, or the above does not work, please try the below process:


    Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

    • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
    Figure 6



    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


    Figure 7

    • This will set a password for your PBS Account, which is not associated with Google. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.



    After this process, you should no longer be prompted to sign in with Google.


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    If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or Click This Link.


    For detailed instructions on activating your streaming device:


    Watch the tutorial



    Steps
    • When you are on your Apple TV and receive a message to activate, take note of the activation code. 
    • On your computer, tablet, or phone, open a web browser such as Chrome, Firefox, or Safari.
    • Type http://www.pbs.org/activate in the address bar. 
    • Type your activation code in the textbox provided.
    • Click Continue.
    • Your Apple TV has been activated and you can return to your Apple TV to begin watching PBS videos.



    Related topics:

    How to turn captions on Apple TV

    Can I stream Passport content on Apple TV?

    How to activate Passport on Apple TV

    I'm not recognized on Apple TV, and there's no option for signing in

    How do I dissociate my Facebook account on Apple TV?



    Did you find it helpful? Yes No

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    Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


    Related topics:

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    • Android users can go to the Google Play store on your device and search for PBS video.  
    • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


    Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


    Related topics:

    Is the PBS app free?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

    1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
    2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


    Logging in to the app allows you to:

    • create and access your Watchlist
    • view your local TV Schedule
    • donate to your local station


    Figure 1




    If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


    Figure 2


    Related topics:

    Is the PBS app free?

    How do I download the app?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


    Features are only consistent if you are logged in to both the app and your computer with the same login information. If you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    ***Be sure your operating system and the PBS app are both updated to the latest version***


    Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

    • Reboot your device (power off, power on). 
    • Turn Wi-Fi off and back on. 
    • Try connecting to different Wi-Fi hotspots. 
    • Be sure Airplane mode is off. 
    • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
    • Reboot your Wi-Fi Router. 
    • Delete and re-install the app (Note: This will not affect your Watchlist)  
    • Upgrade to the latest version for your device.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


    • Broadcast TV - Binghamton 
    • Broadcast TV - Elmira (Corning).


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Be sure to check that you are localized to the correct channel. Often, there are Spanish speaking channels associated with your local station so be sure you are viewing the correct channel.


    To change the channel, follow the instructions below:


    • After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 

     

    Figure 1 


    • The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.

     

    Figure 2 

     

    • When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).

     

    Figure 3 


    • The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).

     

    Figure 4 


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    The PBS app is currently supported on iOS 9.0 or later. To see what iOS your device is operating on, open the Settings app on your iPhone or iPad > General > About. You will see a number listed on the right of Version indicating your device's iOS. You can also tap Settings > General > Software Update to see if updates to your iOS are available, however as Apple devices become older, Apple will be unable to provide your device with the latest iOS and your device will show no updates available.


    For users with lower versions we regret to inform you that the app will not work on your device. 


    However, there is a workaround! 


    Open a browser window on your device and type http://www.pbs.org/ in the address bar. Once you are on the PBS.org website you can do just about everything you can do with the app. You can sign in, create a Watchlist, view your TV schedule, and of course view many of the PBS shows you love. 


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?




    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset.



    • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

    After this process, you should no longer be prompted to sign in with Facebook.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?


    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    You can select any of the providers listed but try to come as close as you can to your provider. For instance, if there is a long list of Comcast providers and you use Comcast, choose one of those. You can also, at any time, select any of the Broadcast TV providers. This would come in handy if you use a particular carrier but they are not listed. 


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    Can you please tell us how we can improve this article?

    If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


    Find your router's username and password

    F1. 

    • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
    • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


    Figure 1


    • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
    • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
    • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).

    Log into your router's control panel with the username and password2. L

    • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
    • Once you are on the router login website, you will be asked to enter your router user name and password. 
    • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.

    Unblock the site www.doubleclick.net

    • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
    • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


    Find your router's username and password

    F1. 

    • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
    • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


    Figure 1


    • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
    • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
    • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).


    Log into your router's control panel with the username and password2. L

    • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
    • Once you are on the router login website, you will be asked to enter your router user name and password. 
    • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.


    Unblock the site www.doubleclick.net

    • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
    • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Begin by checking the following two things:

    • Be sure your local station on your Apple TV is set to the local station with which you registered Passport. You can check this in the Settings menu of the PBS app. The option "Change your local station."
    • Check to make sure the account you used to activate the PBS app of the Apple TV matches the account you used to activate Passport. Here's a step by step instruction:

      1. Enter the PBS app on Apple TV.
      2. At the top of the app go to the Settings menu.
      3. In the settings menu, at the bottom, there is an option to Deactivate (if you have an Apple TV 2/3) or Change Account > Log Out (if you have an Apple TV 4). Select this option. 
      4.  You will see a new screen saying the app needs to be activated.
      5. This new screen will give you activation instructions and an activation code, seven characters in length. Enter this code at http://www.pbs.org/activate
      6. After you hit continue, you will be brought to a new page asking you to sign in with a Google, Facebook, or PBS account. Choose the account you activated Passport with.
      7. You will see a screen that your Apple TV has been activated. Return to the Apple TV where it will automatically update and you can begin watching Passport videos.



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    Yes, the Xbox app was recently retired. We apologize for any inconvenience.


    You can still access PBS programming on a wide array of platforms, including the PBS Video app for desktop, tablet and mobile, as well as Roku, AppleTV and Amazon Fire TV and Chromecast. A list of ways users can stream PBS and PBS KIDS content can be found at: http://www.pbs.org/anywhere/.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

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    This error typically occurs when the Apple TV is having trouble connecting to PBS or another app on the Apple TV. Please try the following:

     

    Test the Apple TV Connection:

    1. From the main Apple TV menu, navigate to Settings.
    2. Select General.
    3. Select Network.
    4. Select Test Network.
    5. Select OK.
    6. Select Yes.
    7. Select the download speed you expect from your internet connection.


    If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

    Or you can try powercycling your Apple TV:

    1. Unplug your Apple TV and the TV it's connected to for at least 1 minute.
    2. Plug both devices back in.
    3. Turn both devices back on.
    4. Try PBS again.


    If you have an Apple TV 2 or 3, you may need to try updating the firmware:

    1. From the Apple TV main menu, select Settings.
    2. Select General.
    3. Select Software Updates.
    4. Select Update Software/Update automatically.
    5. Select Download and Install.
    6. Once the update is complete, launch PBS and attempt to stream again.​

    Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visitinghttps://support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.

    1. From the Apple TV main menu, select Settings.
    2. Select General.
    3. Select About.
    4. Verify that your software version is 6.2.1 or above.


    You can also try resetting your home network by turning off your router/modem, waiting a few minutes, and then turning back on.

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    To turn captions on your Apple TV, follow the steps below:

    • From the main screen, click Settings.
    • Click General.
    • Click Accessibility.
    • Click Closed  Captions + SDH.
    • Press Select on your Apple Remote to turn on closed captions and subtitles.



    If you have a newer Apple TV that does not have the select button, swipe down on the touchpad while the video is playing to bring up caption options. 


    Still experiencing issues?

    If you still are not able to turn captions on, hold down the select button (the round button on the remote) for a few seconds while you're watching a video and this will bring up a menu for captions. Turn captions to "English" (and not "Auto"). This will turn captions on when you return to the video. This has to be repeated for every video.




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    Not your first time logging in? Learn how to log in again

    How to log in for the first time


    If you have just downloaded the app, follow the steps below to log in for the first time. 

    • Tap the green Sign In button found on the opening animated screen. 



    • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




    How to log in


    If you have logged in to the app before, follow the steps below to log in again.


    • From your Settings screen, click Sign in.


      • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


      Related topics:

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


      Sign in with Facebook:

      • Go to the Facebook website (www.facebook.com) and create an account
      • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
      • Tap Sign in with Facebook
      • Enter the same email address and password you used when you created your Facebook account.


      Sign in with Google:
      • Go to the Google website (www.google.com) and create an account
      • Once your account has been created, 

        go to the PBS app and tap

         Sign in located in Settings menu on your device
      • Tap Sign in with Google
      • Enter the same email address and password you used when you created your Google account.

      Sign in with PBS Account:

      • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
      • Fill out the fields listed and tap Create Account.
      • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.


      Related topics:

      How do I download the app?

      How do I download the iPhone/iPad app?

      How do I sign out of the iPhone/iPad app?

      How do I browse the iPhone/iPad app?

      Is the PBS app free?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you have forgotten your Facebook or Google password, please go to www.facebook.com or www.google.com to recover your password. If you are signing in with your PBS account, please follow the instructions below to reset your password and login.


      • From your Settings screen, tap Sign in (Figure 1).


      Figure 1


      • Right above the green Sign in button, tap Forgot your password?


      Figure 2


      • In the Email textbox, type the email address associated with your PBS account (Figure 3.1).
      • Tap the green Reset Password button (Figure 3.2).


      Figure 3


      • Tap the green Close button to close the popup window then open the email account associated with your login (Figure 4).


      Figure 4


      • Open the email that has been sent to you from noreply@pbs.org (Figure 5).


      Figure 5


      • Click the link included in the email (Figure 6).


      Figure 6


      • A password reset page appears where you can enter a new password and then enter the same password again in the New password confirmation textbox (Figure 7.1).
      • Tap or click Reset (Figure 7.2). 


      Figure 7


      • Your account information appears (Figure 8). Close the window and return to the app.

      Figure 8


      • Go back to the app and type your email address and new password in the textboxes provided (Figure 9.1).
      • Tap Sign in (Figure 9.2).


      Figure 9



      Related topics:

      How do I download the app?

      How do I download the iPhone/iPad app?

      How do I sign out of the iPhone/iPad app?

      How do I browse the iPhone/iPad app?

      Is the PBS app free?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


      • Open your Facebook account.
      • On the left side navigation menu, in the Apps section, click More.

      Figure 1


      • Click Settings (Figure 2).

      Figure 2


      • In the search textbox, type PBS.
      • When the PBS app logo appears, click it (Figure 3).
      Figure 3


      • At the bottom of the popup box, click Remove App (Figure 4).
      Figure 4

      • Click Remove to confirm (Figure 5).
      Figure 5


      The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.


      If you no longer have access to your Facebook account, or the above does not work, please try the below process:


      Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

      • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
      Figure 6



      • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


      Figure 7

      • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

      After this process, you should no longer be prompted to sign in with Facebook.

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      • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


      Figure 1


      • Click Connected apps and sites (Figure 2).

      Figure 2



      • Click Manage Apps (Figure 3).

      Figure 3


      • Click PBS (Figure 4.1).
      • Click Revoke access (Figure 4.2).


      Figure 4


      • Click OK (Figure 5).


      Figure 5



      If you no longer have access to your Google account, or the above does not work, please try the below process:


      Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

      • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
      Figure 6



      • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


      Figure 7

      • This will set a password for your PBS Account, which is not associated with Google. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.



      After this process, you should no longer be prompted to sign in with Google.


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      If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or Click This Link.


      For detailed instructions on activating your streaming device:


      Watch the tutorial



      Steps
      • When you are on your Apple TV and receive a message to activate, take note of the activation code. 
      • On your computer, tablet, or phone, open a web browser such as Chrome, Firefox, or Safari.
      • Type http://www.pbs.org/activate in the address bar. 
      • Type your activation code in the textbox provided.
      • Click Continue.
      • Your Apple TV has been activated and you can return to your Apple TV to begin watching PBS videos.



      Related topics:

      How to turn captions on Apple TV

      Can I stream Passport content on Apple TV?

      How to activate Passport on Apple TV

      I'm not recognized on Apple TV, and there's no option for signing in

      How do I dissociate my Facebook account on Apple TV?



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      Can you please tell us how we can improve this article?

      PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns.


      Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.


      If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.


      If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site


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      PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station.


      Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


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      Can you please tell us how we can improve this article?

      Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.




      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.


      Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.


      If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/


      Not a PBS Passport member? Contact your local station to inquire.


      Passport videos are designated by a blue "compass rose" icon as shown in the image below:



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      No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 


      Currently, PBS Passport content is available:


      • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
      • on PBS Video iOS and Android apps for smartphones and tablets
      • Apple TV
      • Roku
      • Chromecast
      • Amazon Fire TV
      • Amazon Fire Stick


      We will expand access to additional devices and platforms over time. 

      It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 

      *** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


      *** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***



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      Currently, PBS Passport content is available via:


      Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device.


      *The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


      UPDATE YOUR BROWSER:

      Update Safari

      Update Google Chrome

      Update Internet Explorer

      Update Firefox


      It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 



      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.


      Learn how to change your station



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      Can you please tell us how we can improve this article?

      Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air. PBS Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.



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      Can you please tell us how we can improve this article?

      Currently, PBS Passport content is available via:


      *The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


      UPDATE YOUR BROWSER:

      Update Safari

      Update Google Chrome

      Update Internet Explorer

      Update Firefox


      It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 


      ** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      PBS Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer.


      Browsers typically auto-update, and manually updating is a simple matter. Because of this, we no longer support older browser versions. Users are expected to keep their browser up to date.


      UPDATE YOUR BROWSER:

      Update Safari

      Update Google Chrome

      Update Internet Explorer

      Update Firefox



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      Can you please tell us how we can improve this article?

      Most PBS streaming video – including PBS Passport – is available only within the United States. 


      PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

       

      While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


      We regret not being able to offer all our content online to our supporters.




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      PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  



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      Can you please tell us how we can improve this article?

      Yes, you can stream Passport videos with your Apple TV once you've activated PassportLearn how to activate Passport




      To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV. 


      If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport. 


      Related topics:

      Does Passport cost anything?

      Is PBS Passport available outside the U.S.?

      How do I know if my Passport member benefit is activated?

      How can I tell which are Passport videos?

      Can I search for Passport videos only?

      Which devices can I use to view Passport content?

      Is PBS Passport to be used on my computer or TV?

      What shows are available with PBS Passport?

      If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

      I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

      Does Passport work with Chromecast?

      What happened to XBox?

      How do I cancel my Passport member benefit?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      No. We only ask that you share your PBS.org viewing history. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for your local station, the station to which you have donated, to easily communicate with its members. 



      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.


      Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.


      Find your local station contact information


      If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.



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      Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. You can use an HDMI cord with your smart TV, however, for optimal viewing please one of the options listed below: 


      • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
      • on PBS Video iOS and Android apps for smartphones and tablets
      • Apple TV
      • Roku
      • Chromecast
      • Amazon Fire TV
      • Amazon Fire Stick


      Related topics:

      What is PBS Passport?

      Does Passport cost anything?

      Is PBS Passport available outside the U.S.?

      How do I know if my Passport member benefit is activated?

      How can I tell which are Passport videos?

      Can I search for Passport videos only?

      Which devices can I use to view Passport content?

      Is PBS Passport to be used on my computer or TV?

      What shows are available with PBS Passport?

      If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

      I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

      Does Passport work with Chromecast?

      Can I stream Passport content on my Apple TV?

      What happened to XBox?

      How do I cancel my Passport member benefit?

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      Can you please tell us how we can improve this article?

      If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.


      If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

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      After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary. 


      Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

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      Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations.

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      If you're using an app like PBS Video app for iPads, look for the app menu in the top left corner of the screen, designated by three lines. 

      • Tap the three lines to open the menu. 
      • Look for a "Sign In" option and sign in with the same Facebook, Google, or PBS account you used to activate your Passport. 
      • If you sign in with the wrong account you will see a screen asking you to become a Passport member to watch those videos. Be sure you are using the same email you used when you activated your Passport member benefit.


      Once your video is playing you'll be able to cast it to your TV using the cast icon, typically located in the top right corner of your device.

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      If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.


      In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.


      1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:

        • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.

        • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.

        • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.

        • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.

      2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.


      If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

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      We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

       

      PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.


      PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 


      This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

      • If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
      • If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.


      If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

       

      We hope you will continue to watch and enjoy programming on your local station.


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      No, currently PBS does not support video downloading for offline viewing.


      Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

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      Yes, you can use your Passport membership benefit on multiple devices.


      Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.


      With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

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      The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. 



      • After you have received an email from PBS, click Click Here to  Activate Now (Figure 1).


      Figure 1


      • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
      • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.

      Figure 2


      • Click Confirm (Figure 3).

      Figure 3


      • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

      Figure 4



      • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.

      If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

      Figure 5



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      To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station


      If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.


      If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.


      Scroll down this page to learn how to fully activate Passport.



      If your membership is not activated, please follow the instructions below:


      1. Go to pbs.org/passport
      2. You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you. 
      3. Press Continue.
      4. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it.
      5. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated.


      To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again.

      If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.


      How do I activate Passport on my 4th Generation Apple TV?

      How do I activate Passport on my Amazon Fire TV or Android Smart TV?

      How do I activate PBS Passport on my Apple TV?

      How do I activate Passport on my Roku device? 


      1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
      2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
      3. Enjoy PBS Passport shows!


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      If you did not receive an activation code, please contact your local station. They can send you an activation link or code.


      Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.


      If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.


       

       



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      You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content. 


      Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows.


      If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.


      See the complete list of devices that support Passport



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      Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons. 


      Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.


      Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 


      To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.


      If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

       



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      Please click the following link http://www.pbs.org/passport/lookup/ and follow the instructions provided.


      If you are still having trouble, email support.




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      To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: http://www.pbs.org/passport/lookup/

       

      Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

      • A confirmation that you have activated (a).
      • A link to PBS.org where you can sign in (b).
      • Member status for any additional accounts you may have (c).
      • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.


      If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those. If you are still having trouble, email support.

       




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      If you do not remember your password, please click the following link to reset it:


      https://account.pbs.org/accounts/send-reset-password/


      You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password.


      If you are still having trouble, email support.





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      Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit


      • To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 





      • Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos.


      If you do not have a PBS account, learn how to create one




      • After logging in, you'll see that all PBS Passport content is designated by the Passport icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.


      If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.





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      If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


      For detailed instructions on activating your streaming device:


      Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.




      • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.



      • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account"




      • A screen indicating the app needs to be activated appears. 



      • Activation instructions are displayed on the screen along with a 7-character activation code.



      • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
      • In the address bar, type http://pbs.org/activate.  
      • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
      • Click Continue.


      • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
      • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


      • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




      Related topics:

      What is PBS Passport?

      Does Passport cost anything?

      If I have multiple Apple TVs, do I need to activate on all?

      I think I am a member. How do I check?

      I made a donation but have not received an activation code.

      I can't find my activation code, help!

      Is PBS Passport available outside the U.S.?

      How do I know if my Passport member benefit is activated?

      How can I tell which are Passport videos?

      Can I search for Passport videos only?

      Which devices can I use to view Passport content?

      Is PBS Passport to be used on my computer or TV?

      What shows are available with PBS Passport?

      If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

      I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

      Does Passport work with Chromecast?

      Can I stream Passport content on my Apple TV?

      What happened to XBox?

      How do I cancel my Passport member benefit?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on PBS.org and begin browsing Passport content.


      When you sign in you must use the same email address you used when you activated your Passport membership


      If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.


      Related topics:

      What is PBS Passport?

      Does Passport cost anything?

      I think I am a member. How do I check?

      I made a donation but have not received an activation code.

      I can't find my activation code, help!

      Is PBS Passport available outside the U.S.?

      How do I know if my Passport member benefit is activated?

      How can I tell which are Passport videos?

      Can I search for Passport videos only?

      Which devices can I use to view Passport content?

      Is PBS Passport to be used on my computer or TV?

      What shows are available with PBS Passport?

      If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

      I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

      Does Passport work with Chromecast?

      Can I stream Passport content on my Apple TV?

      What happened to XBox?

      How do I cancel my Passport member benefit?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you need to change the email address that is connected to your Passport account, please go to this link: https://account.pbs.org/accounts/register/ and create an account using your new email address. After you have done that, please contact your local station and notify them of your new account details. 


      Membership information is retained on a local level so your local station can set up your account using your new information.


      If you are still having trouble, email support.




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