On Monday, May 27, 2019, PBS Technical Phone Support will be open from 10am to 6pm Eastern.

How to Watch Passport Videos Online

Once you've activated your Passport benefit, you can watch videos online at any time by visiting PBS.org. There is no separate "Passport website" -  Passport and non-Passport videos can be found in one place!

The images and directions below cover videos at PBS.org, but you can also access Passport videos through the PBS Video app on supported devices.


Logging In to PBS.org

First, you will need to log in with your Passport-enabled PBS account. Click the "Sign In" option displayed at the top left corner of the website.

PBS.org Homepage

A prompt with three account login options will appear. Please sign in with the same Facebook, Google, or PBS account you linked to your Passport benefit during activation.

Account options

In case you do not remember the personal password for your login account, you can reset it using the "Forgot your password" option. You will receive an email with reset instructions.

Once you sign in with your Passport-enabled account, your name will replace the "Sign In" option at the top of the site. The blue Passport compass rose icon will display next to your name, reflecting that the account has been linked to a Passport benefit.


Finding Shows and Videos

There are two convenient ways to find videos on the website: the Shows page and the site Search.

You can click “Shows” at the top of the site to browse available offerings. The “Shows” page lists the poster images for national and local shows on PBS.org. You can also filter by show Title with a keyword, select a Genre, show only local shows, sort alphabetically, or change the listing layout from images to text. Click a show name or image to visit that show’s page.

Shows

Only video thumbnail images will display the Passport icon - Show images (above) will not display the Passport icon even if that show includes Passport videos. Shows can include non-Passport videos, Passport-exclusive videos, or both. An example of what Passport videos look like can be found below.


To search the entire site for a keyword, you can click the magnifying glass icon in the top right corner of the site. This will return relevant show and video results, if any.

Search


Available videos can be found in the "Episodes" section of select Shows.

Passport videos display the Passport icon in the top left corner of the video thumbnail image. You can click that video title or image to view that video.

Passport videos


If you are logged in with your Passport-enabled account and your benefit is still active then you will be able to play the video instantly by clicking the triangular play button in the center of the video.

Video play


If you are signed in with your Passport-enabled account then you will instead see the Passport offer screen pictured below and be given the option to either "Become a Member" or "Sign In".

Passport upsell


And if you are signed in with an account but do not have the Passport benefit then you will see the same Passport offer with the option to "Become a Member". (Notice the Passport icon is not displayed by the user's name at the top of the site.)

Not a member


Unavailable Videos

Some videos expire and become unavailable, even with Passport. If you are signed in with a Passport-enabled account and localized to your local PBS station, but you see a "This video is unavailable" error message, the video has likely expired. Expiration dates are listed beneath the video's description.

For these videos, the streaming rights have expired and PBS is unable to offer them for online streaming.

Unavailable

If you receive the above message, but the video has not expired, you may be outside of the United States where PBS does not have the rights to offer this content. If you are within the United States, you may be localized to a PBS station which does not offer Passport.


In cases where a show has no available episodes for streaming, the Episodes section on the show page will not be listed. Currently these show pages are left available since external sites link to these pages and streaming rights may be renewed for these episodes in the future. These pages also offer clips, previews, information on the show, or links to purchase the videos from third parties, such as Apple iTunes or Amazon.

No episodes

Our websites and video player are supported on the latest versions of the following web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari

Other web browsers, such as Silk on Amazon devices or Smart TV web browsers, are unsupported and can cause playback errors. 


Other Site Features

The PBS.org website also offers members a few management options for your accounts.

When signed in, you can hover their mouse over your name at the top of the site and a list of options will appear beneath your name.

User profile options


Favorite Shows allows users to save select shows so they can quickly navigate to them in the future. Shows can be added to Favorite Shows by clicking the "Add to Favorites" button on each individual show page. 

Favorite Shows


Watchlist allows users to save select videos they would like to watch later. Videos can be added to the Watchlist by clicking the "Add to Watchlist" button on each individual video page.

Watchlist


Viewing History allows users to see what videos they have previously watched, and return to a saved spot in that video based on where they last stopped watching. 

Viewing history


Profile allows users to see their user profile information, and update their name, email address, or password.

Profile