Enter your search term here...
Back to PBS Help Home Page
How do I play a video?
I want to change the station to which I'm currently localized. How do I do that?
Where can I find the transcript for a particular story or program?
What is the benefit of creating an account?
I really like a show that I watched, how can I buy the video?
View all (13)
Issues with Video
The video I am trying to watch doesn't expire until much later, why am I getting a message that it's unavailable?
I am getting the message "This video is unavailable in your area." Why?
The video I'm watching is stalling or has choppy video playback.
The video I'm watching is only streaming audio, there is no video.
I am getting an error message saying that I'm outside the United States. Why?
View all (10)
I want to watch a PBS program that was broadcast but is not yet available online. What are my options?
There is a video on PBS.org but it is not available on PBS LearningMedia. Why?
Why are there missing episodes online of popular British programs?
How do I watch episodes of Call the Midwife online?
How do I search for a video?
View all (6)
Closed Captioning Quality Certification
The video I'm watching does not have an option for closed captions. What can I do?
The closed captions are not in sync with the audio
How do I enable captioning on PBS Video Player streaming videos?
Favorites and Watchlist
Can I delete a video from my Watchlist?
How do I add a video to the Resume section of the Watchlist so I can continue watching where I left off?
Do I need to be signed in to use the Watchlist?
Is there a limit to how many videos I can add to my Watchlist?
Are videos ever removed from my Watchlist without my knowledge?
Can't find what you're looking for?
Let us help you!
Submit a Ticket