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Troubleshooting
The PBS Passport activation code was not in the email I received.
How to Reset your access for your Passport benefit
I made a donation but did not receive an email with an activation code.
Why does it say this video is only available to members with Passport even though I'm signed in?
I can’t find my favorite PBS show in PBS Passport. Why not?
Why can't I find more full episodes?
I can't find my Passport activation code.
When I try to activate Passport I get, "The Activation Code you entered has already been used. Please Sign In or contact support."
I am signed in with a different email than what is on my TV. How do I change it?
What do I do if my Passport says it's expired?
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