Our support team is currently receiving more messages than usual, and it may take us longer to respond to your request. Thanks for your patience!

Why is the background music in the show I am watching so loud?

Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.

You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem.