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Common Questions: Amazon Fire TV

Do I have to create an account to activate the PBS app?

Yes, you will need to create an account to activate the PBS app. You can create a new PBS account, use an existing PBS account, or sign in with a Facebook, Google, or Apple account. Click here for more information on how to create a PBS account.

Do I have to donate to activate the PBS app?

No, you do not need to donate to activate the PBS app. While some shows will only be available for PBS Passport members, other shows are available for all viewers. Learn more about Passport here.

Do I have to activate each Amazon Fire TV individually?

Yes, you will need to activate each Amazon Fire TV device individually when you first download and install the PBS app. For a step-by-step guide for downloading and activating the app, click here.

How do I activate the PBS app on my Amazon Fire TV?

When you first download and open the PBS app, you will be prompted with an "Activate Now" option that, when selected, will provide you with the necessary steps to complete the app's activation. 

Having trouble activating the app? Click here for a step-by-step guide.

How can I check to see if my Passport is activated on my Amazon Fire TV?

You can check the account you are currently signed into on your Amazon Fire TV from the Profile option in the left-hand navigation menu. If the email address matches the email address you used when activating your Passport account, then Passport content should play. 

If the wrong email address is signed in, click here for instructions on changing the account you are signed in with on your Fire TV.

If the email address is correct, but Passport content is not playing, check your Passport activation information to confirm you are signing in with the correct account.

How do I access Passport on my Amazon Fire TV?

There is no designated section in the PBS app for Passport content. Instead, look for the Passport icon on the top left of episodes and videos of your favorite shows and programs to know which are currently available through Passport. Videos that do not have this icon are available for all viewers.

Can I watch my local PBS station's livestream through the Amazon Fire TV PBS app?

Yes, you can watch your local PBS station's livestream through the PBS app as long as you are in your station's service area. 

For more information on accessing live streaming on the Amazon Fire TV PBS app, click here.

Why is my Amazon Fire TV asking me to start a free trial or asking me to subscribe when I already have Passport?

PBS does not offer free trials, so you may be in Amazon Prime's offerings or the Prime Video app instead of the PBS app. The PBS Passport membership is a separate service from Amazon Prime's subscriptions and free trial offerings.