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I don't see closed captions on the video I'm watching

For online closed captioning feedback, please contact:

Vickie Allen
Director, Media Operations & Media Library

2100 Crystal Drive
Arlington, VA 22202

Tel: 703-739-5481
Fax: 703-739-5777


Please make sure that your feedback includes all of the information required by the Federal Communications Commission:

  • Your name, postal address, and other contact information, such as telephone number or e-mail address; 
  • The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; 
  • Information sufficient to identify the software or device used to view the show; 
  • The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; 
  • The specific relief sought; and 
  • The preferred format or method of response to the feedback.