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Basic Apple TV Troubleshooting

Sometimes you make encounter issues when using the PBS app on your Apple TV. These issues can range from the app not loading, videos not loading, or a variety of error messages when selecting a video. Most of these issues can be resolved with some basic troubleshooting steps on your device.



Powercycling is a simple step to try first when experiencing issues with the PBS app or video playback. To powercycle, you will need to unplug your Apple TV from both the TV it is connected to and the power outlet. Wait 30-60 seconds, then plug the device back into the TV and the power outlet. Turn the device back on and wait for it to reboot. Once rebooted, try the PBS app again.

If the issue continues after powercycling, try the other options listed below.

Uninstalling and Reinstalling the PBS app

If powercycling your device does not resolve the issue, the next step will be to uninstall and reinstall the PBS app.

On an Apple TV, you will need to select the Settings app from the Apple TV home screen.

In the Settings menu select General>Manage Storage>PBS. Select the Trash can icon next to PBS. A prompt to Delete the app will appear. Select Delete.

Return to the Apple TV home screen and open the App Store. Using the Search option search for PBS

Select the PBS app from the results and reinstall it.  Open the PBS app.

If you are prompted to activate, select Activate Now and follow the on-screen instructions for reactivating the app.

After activating, check to see if the same issue occurs. If the issue is still not resolved, submit a ticket to our support team.