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Videos are not playing on my Apple TV

After you have checked everything else and videos are still not playing on your Apple TV 2 or 3 (check which version you have), we recommend that you follow the steps below:  

  1. Unplug the Apple TV from its power source.
  2. Wait a few minutes.
  3. Plug the Apple TV back in.

If you have an Apple TV 4:

  1. Remove and reinstall the PBS Video app from the Apple TV by pressing and holding the select button on the app's icon on the home screen
  2. Go to the App Store on your Apple TV and reinstall the PBS app.

If you have an Apple TV 2 or 3, you may need to try updating the firmware:

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select Software Updates.
  4. Select Update Software/Update automatically.
  5. Select Download and Install.
  6. Once the update is complete, launch PBS and attempt to stream again.
Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting https://support.apple.com/HT202716 for support.

To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Verify that your software version is 6.2.1 or above.
You can also try resetting your home network by turning off your router/modem, waiting a few minutes, and then turning back on.