To make changes to your membership and billing, please click here for more information.

Common Questions: Apple TV

Do I have to create a sign in account to activate the PBS app?

Yes, you will need to create a sign in account to activate the PBS app. You can create and sign in with a new PBS account, or sign in with a Facebook, Google, or Apple account, if you already have one. Click here for more information on how to create a PBS account.

Do I have to donate to activate the PBS app?

No, you do not need to donate to activate the PBS app. While some shows will only be available for PBS Passport members, other shows are available for all viewers. Learn more about Passport here.

Do I have to activate each Apple TV individually?

Yes, you will need to activate each Apple TV device individually when you first download and install the PBS app. For a step-by-step guide for downloading and activating the app, click here.

I have the Apple TV app or Apple TV+. Can I use this for accessing the PBS app?

No, at this time, the PBS app is only available directly on Apple TV devices. For a full list of supported device, click here.

How do I activate the PBS app on my Apple TV?

When you first download and open the PBS app, you will be prompted with an "Activate Now" option that, when selected, will provide you with the necessary steps to complete the app's activation. 

Having trouble activating the app? Click here for a step-by-step guide.

How can I check to see if my Passport is activated on my Apple TV?

You can check the Passport status of the account you are currently signed into on your Apple TV from the Profile option in the left-hand navigation menu. Under the Change Station option, you will see tiles for the PBS station you are localized to or that currently have an active Passport benefit on your account. 

If the option says Become a Member, then you are not signed in with an active Passport account. If the option says Active, then you are signed in with a Passport account.

If the wrong email address is signed in, click here for instructions on changing the account you are signed in with on your Apple TV.

If the email address is correct, but Passport content is not playing, check your Passport activation information to confirm you are signing in with the correct account.

How do I access Passport on my Apple TV?

There is no designated section in the PBS app for Passport content. Instead, look for the Passport icon on the top left of episodes and videos of your favorite shows and programs to know which are currently available through Passport.

Can I watch my local PBS station's livestream through the Apple TV PBS app?

Yes, you can watch your local PBS station's livestream through the PBS app as long as you are in your station's service area. 

For more information on accessing live streaming on the Apple TV PBS app, click here.

Why is my Apple TV asking me for a passcode when trying to download the PBS app?

If you are being prompted for an Apple ID password, pin, or passcode when trying to download a new app to your device, then you have likely turned on a security feature either for your Apple ID account or your Apple TV. This is an Apple feature that will need to be turned off in the Apple settings on your Apple TV.