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Common Questions: Roku

Do I have to create a sign in account to activate the PBS app?

Yes, you will need to create a sign in account to activate the PBS app. You can create and sign in with a new PBS account, or sign in with a Facebook, Google, or Apple account, if you already have one. Click here for more information on how to create a PBS account.

Do I have to donate to activate the PBS app?

No, you do not need to donate to activate the PBS app. While some shows will only be available for PBS Passport members, other shows are available for all viewers. Learn more about Passport here.

Do I have to activate each Roku device individually?

Yes, you will need to activate each Roku device individually when you first download and install the PBS app. For a step-by-step guide for downloading and activating the app, click here.

How do I activate the PBS app on my Roku device?

When you first download and open the PBS app, you will be prompted with an "Activate Now" option that, when selected, will provide you with the necessary steps to complete the app's activation. 

Having trouble activating the app? Click here for a step-by-step guide.

How can I check to see if my Passport is activated on the PBS app?

You can check the account you are currently signed into on your Roku device from the Profile option in the left-hand navigation menu. If the email address matches the email address you used when activating your Passport account, then Passport content should play. 

If the wrong email address is signed in, click here for instructions on changing the account you are signed in with on your Roku device.

If the email address is correct, but Passport content is not playing, check your Passport activation information to confirm you are signing in with the correct account.

How do I access Passport on my Roku device?

There is no designated section in the PBS app for Passport content. Instead, look for the Passport icon on the top left of episodes and videos of your favorite shows and programs to know which are currently available through Passport.

Can I watch my local PBS station's livestream through the Roku PBS app?

Yes, you can watch your local PBS station's livestream through the PBS app as long as you are in your station's service area. 

For more information on accessing live streaming on the Roku PBS app, click here.

Why is my Roku asking me for a four digit pin when trying to download the PBS app?

If you are being prompted for a four digit pin when attempting to download the PBS app, then you have likely set up a Roku requirement that your Roku pin must be entered before you can download new apps. This is a Roku feature and will need to be managed from your Roku account at If you are having issues finding your pin or turning this feature off, you will need to contact Roku support for assistance.