To make changes to your membership and billing, please click here for more information.

If your Roku remote skips or moves on its own, this issue is due to a recent Roku update. Please restart your device. If the issue continues, please contact Roku support directly at support.roku.com

How do I log into my Passport account on my Apple TV?

Once you have activated your PBS Passport membership benefit, the PBS app on your supported streaming device will update automatically to provide access to Passport videos on the app as long as you are signed in with the same account you linked to your benefit during activation. 

If you are signed in with a different account on the PBS app on your Apple TV, you can follow the steps below to switch accounts on the app.

At the bottom of the app's left-hand menu, select Profile.

At the bottom of the settings menu, there is an option to Change Account > Log Out. Select this option on your Apple TV and confirm.

A screen indicating the app needs to be activated appears. Select Activate Now.

Activation instructions are displayed on the screen along with a 7-character activation code.

For more help with activating the app, please see our help page here.