Most of our content producers require that we make their content available to residents of the United States only. For content distributed via the internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers. You can find your IP address by going to the following website: Your IP address will show up in big green numbers (example: 149.49.939.10). 

Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.

Related topics:

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account