Frequently asked questions

You may be seeing this message because your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. There are two different expiration dates for some videos on PBS.org: 

  1. the date that the free streaming rights for a video have expired;
  2. the date that the extended streaming rights for Passport members expires. 


Other times, the streaming rights for a video have expired completely, for all viewers. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. It's likely that in some cases, PBS no longer holds rights to stream the show are you trying to watch.

 

If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport

 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.

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There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

 

If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.

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---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
What does "localized" mean? Localized simply means choosing the station that is typically in or near the area where you live. It is the station whose TV schedule you wish to view and if you donate to PBS, it is the station to which you want to donate.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------


  • When you are on PBS.org, hover your mouse over or click the icon for the station that you are currently localized to and when the dropdown appears, click Change Your Local Station.  


  • A list of local stations appears. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations

  • You have two ways to search for stations: 
    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  


  • A list of available stations appear, click the station to which you want to localize and click Confirm Station



  • The logo of your new station is displayed in the top navigation menu to the right of the PBS Video logo.



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    As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help with transcript requests. You can visit the program website or contact the producers of the program you are interested to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site (Programs A-Z) or the PBS Program Contacts page (Programs Contacts).


    Contact the producers of a show

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    Creating an account is free and provides you with the following benefits:

    • Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
    • Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
    • PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.

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    All videos in your Watchlist have a blue Remove link with an "X" located directly to the right side of each video. Click Remove to delete the video. 


    Please note that you cannot recover a video that has been deleted; you must locate the video on pbs.org and add it to your Watchlist again.



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    • Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, Safari* 
    • Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
    • Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
    • Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 

    * Latest, or most widely used version.

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    Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available for streaming the day after they are broadcast on television and are usually available online for up to two weeks after. We suggest that you search the PBS.org website the day after a show is broadcast and see if it is available for streaming. 

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    Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience. If your connection is not strong, you might encounter choppy playback. 


    To work around this, you can call your internet provider and upgrade your internet speed.

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    Can you please tell us how we can improve this article?

    Check your internet connection. A broadband connection with at least 500 Kbps is required for the best experience.


    To work around this, you can call your internet provider and upgrade your internet speed.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Some of our content producers require that we only make their content available to residents of the US. For content distributed via the Internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers.


    You can find your IP address by going to the following website: http://www.howtofindmyipaddress.com/. Your IP address will show up in big green numbers (example: 149.49.939.10). 


    Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.



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    This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system. 


    We've recently noticed this error sometimes occurring with our videos when users are using the Safari browser. We are currently investigating the issue and will have this fixed as soon as we can. Until then, we recommend using an alternate web browser to watch the videos, such as Chrome or Firefox.

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    Often when a video is embedded on an external site, such as a local news or entertainment site, PBS limits the content to the first 20 minutes. To watch a video in its entirety, please go to PBS.org and search for the video. 

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    Unfortunately, we do not hold live streaming rights to many programs, including Downton Abbey. We do, however, make each episode available for streaming the day after it is broadcast on television for up to two weeks after broadcast.

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    To find out when a video will expire, click on the video and beneath the video image you will see an expiration date. If there is no expiration date, the video is not expected to expire. Keep in mind that all expiration dates are set for Easter Standard Time (EST).



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    You can no longer view an expired video on www.pbs.org, however, many videos are offered on other sites such as Netflix, Amazon, iTunes, and Hulu. You can also order many videos from www.shoppbs.org


    Related information:

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?


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    The easiest way to do that is as follows:

    • From the top navigation bar, click Shows (Figure 1.1).
    • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
    • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
    • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


    Figure 1


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    As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.

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    Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


    Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


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    There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


    Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.

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    Can you please tell us how we can improve this article?

    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


    The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


    • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



    How to access your Watchlist


    Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



    Related information:

    Can I delete a video from my Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

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    Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


    Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



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    Each video in your Watchlist has a blue "X" located in the upper right side of the video. Click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.


    If you do not see the blue "X," simply open a browser window and go to pbs.org. Log in using your account username and password, navigate to the Watchlist, then remove the desired programs by clicking the "X".



    Related information:

    What is the Watchlist?

    How do I access my Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

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    • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
    • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


    Figure 1



    How to quickly view the primetime schedule
    • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
    • Click Full Schedule to view the entire schedule (Figure 2.2).

    Figure 2



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    • In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
    • Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).


    Figure 1



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    • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

    Figure 1




    • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

    Figure 2


    • You have two ways to search for stations:

    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

    Figure 3

    • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
    Figure 4



    The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


    Figure 5


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    Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


    What does localized mean?


    Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how

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    All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.

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    The following instructions demonstrate how to activate the PBS app on your Roku device. If you find that you are still having problems, please contact us.

    • When you open the PBS App on your Roku device, you should be given an activation code (Example: RQF1L5)
    • When you have your Roku Activation code handy, please click the following link, http://www.pbs.org/activate or open a browser on your computer and type "www.pbs.org/activate" into the address bar at the top. 
    • Carefully enter your activation code in the white space (textbox), and hit Continue.




    • You should see the screen below:




    • Sign in with your PBS Account. If you don’t have a PBS Account, click the link “Create one here.” to create a new PBS Account to complete your activation.


    *** Note: A few viewers have reported seeing the screen below: ***


    If you see this message, please go back to http://www.pbs.org/activate, re-enter your activation code, and click the Continue button. If you then see this error message again, please let us know. If you still have problems with your activation, please create a help ticket and our support team will be pleased to assist you. 


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    To create a PBS Account, follow the instructions below. 


    * Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


    • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


    Figure 1




    • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

    Figure 2


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 3.2).

    Figure 3


    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

    Figure 4


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    If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


    This page demonstrates how to create a PBS account. 


    • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

    Figure 1


    • Click Sign in with Email (Figure 2).


    Figure 2


    • Click Create a PBS Account (Figure 3).


    Figure 3


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 4.2).


    Figure 4

    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

    Figure 5



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    You may be seeing this message because your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. There are two different expiration dates for some videos on PBS.org: 

    1. the date that the free streaming rights for a video have expired;
    2. the date that the extended streaming rights for Passport members expires. 


    Other times, the streaming rights for a video have expired completely, for all viewers. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. It's likely that in some cases, PBS no longer holds rights to stream the show are you trying to watch.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


    Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    What does "localized" mean? Localized simply means choosing the station that is typically in or near the area where you live. It is the station whose TV schedule you wish to view and if you donate to PBS, it is the station to which you want to donate.

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    • When you are on PBS.org, hover your mouse over or click the icon for the station that you are currently localized to and when the dropdown appears, click Change Your Local Station.  


    • A list of local stations appears. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations

    • You have two ways to search for stations: 
      1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code
      2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  


  • A list of available stations appear, click the station to which you want to localize and click Confirm Station



  • The logo of your new station is displayed in the top navigation menu to the right of the PBS Video logo.



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    As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help with transcript requests. You can visit the program website or contact the producers of the program you are interested to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site (Programs A-Z) or the PBS Program Contacts page (Programs Contacts).


    Contact the producers of a show

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Creating an account is free and provides you with the following benefits:

    • Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
    • Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
    • PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    All videos in your Watchlist have a blue Remove link with an "X" located directly to the right side of each video. Click Remove to delete the video. 


    Please note that you cannot recover a video that has been deleted; you must locate the video on pbs.org and add it to your Watchlist again.



    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Many videos have links located directly beneath the video description that allow you to purchase the video in shoppbs.org or iTunes. Click each link to purchase the video from the associated website. 



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    • Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, Safari* 
    • Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
    • Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
    • Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 

    * Latest, or most widely used version.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available for streaming the day after they are broadcast on television and are usually available online for up to two weeks after. We suggest that you search the PBS.org website the day after a show is broadcast and see if it is available for streaming. 

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience. If your connection is not strong, you might encounter choppy playback. 


    To work around this, you can call your internet provider and upgrade your internet speed.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Check your internet connection. A broadband connection with at least 500 Kbps is required for the best experience.


    To work around this, you can call your internet provider and upgrade your internet speed.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Some of our content producers require that we only make their content available to residents of the US. For content distributed via the Internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers.


    You can find your IP address by going to the following website: http://www.howtofindmyipaddress.com/. Your IP address will show up in big green numbers (example: 149.49.939.10). 


    Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.



    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system. 


    We've recently noticed this error sometimes occurring with our videos when users are using the Safari browser. We are currently investigating the issue and will have this fixed as soon as we can. Until then, we recommend using an alternate web browser to watch the videos, such as Chrome or Firefox.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Often when a video is embedded on an external site, such as a local news or entertainment site, PBS limits the content to the first 20 minutes. To watch a video in its entirety, please go to PBS.org and search for the video. 

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    There is not a specific area designated for all videos that are expiring soon. You can find out when a video is expiring by opening the video and viewing the expiration date located beneath the video image. If there is no expiration date, the video is not expected to expire.


    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    Unfortunately, we do not hold live streaming rights to many programs, including Downton Abbey. We do, however, make each episode available for streaming the day after it is broadcast on television for up to two weeks after broadcast.

    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    To find out when a video will expire, click on the video and beneath the video image you will see an expiration date. If there is no expiration date, the video is not expected to expire. Keep in mind that all expiration dates are set for Easter Standard Time (EST).



    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    You can no longer view an expired video on www.pbs.org, however, many videos are offered on other sites such as Netflix, Amazon, iTunes, and Hulu. You can also order many videos from www.shoppbs.org


    Related information:

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?


    Was this answer helpful? Yes No

    Can you please tell us how we can improve this article?

    The easiest way to do that is as follows:

    • From the top navigation bar, click Shows (Figure 1.1).
    • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
    • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
    • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


    Figure 1


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    As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.

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    Yes. When viewing a video, hover your mouse or click the HD icon located in the bottom right side of the video screen. Click the desired streaming rate.



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    You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


    Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


    If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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    Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


    Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


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    Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.


    Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.


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    One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:

    • turn off AdBlock 
    • exclude PBS.org pages from being affected by AdBlock

     

    How to fix it

    • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
    • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


    Figure 1



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    There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


    Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.

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    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


    The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


    • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



    How to access your Watchlist


    Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



    Related information:

    Can I delete a video from my Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

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    Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


    Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



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    Each video in your Watchlist has a blue "X" located in the upper right side of the video. Click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.


    If you do not see the blue "X," simply open a browser window and go to pbs.org. Log in using your account username and password, navigate to the Watchlist, then remove the desired programs by clicking the "X".



    Related information:

    What is the Watchlist?

    How do I access my Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

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    No. All videos you have added to your Watchlist remain in your Watchlist for as long as you want them to. It should be noted, however, that any videos which have expired will not play.


    Related information:

    What is the Watchlist?

    How do I access my Watchlist?

    Can I delete a video from my Watchlist?

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    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


    The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


    • To add a video to your Watchlist, click Add to Watchlist located beneath the large image on any video you are watching. 



    How to access your Watchlist


    Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



    Related information:

    Can I delete a video from my Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

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    • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
    • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


    Figure 1



    How to quickly view the primetime schedule
    • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
    • Click Full Schedule to view the entire schedule (Figure 2.2).

    Figure 2



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    • In the top navigation menu of PBS.org, hover over the station logo in the upper left side of the page and click the red Donate Now button.  
    • Alternatively, click Donate located on the right hand side of the top navigation menu (Figure 1.2).


    Figure 1



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    All underwriters whose support makes PBS television programming possible are identified both on-air and online.


    In addition, each potential programming sponsorship agreement must meet PBS National Program Funding Standards and Practices, which clearly outline PBS’ guidelines for the acceptance of program funding from third parties, with a particular emphasis on journalistic integrity and ensuring that editorial control remains exclusively with the program producer.

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    • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

    Figure 1




    • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

    Figure 2


    • You have two ways to search for stations:

    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

    Figure 3

    • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
    Figure 4



    The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


    Figure 5


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    Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


    What does localized mean?


    Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how

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    • To view closed captioning on the video you are watching, click the CC icon located in the bottom right side of the video (Figure 1).


    Figure 1


    • When the captions are activated, the icon changes color to indicate that they are active and the closed captions appear at the bottom center of the video (Figure 2).


    Figure 2



    If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:


    Steve Scheel

    Senior Director, PBS Media Operations

    2100 Crystal Drive

    Arlington, VA 22202

    Tel: 703-739-5481

    Fax: 703-739-5777

    Email: closedcaptioning@pbs.org


    Please make sure that your feedback includes all of the information required by the Federal Communications Commission:


    Your name, postal address, and other contact information, such as telephone number or e-mail address;

    The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;

    Information sufficient to identify the software or device used to view the program;

    The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;

    The specific relief sought;

    The preferred format or method of response to the feedback.

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    All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.

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    If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:


    Steve Scheel

    Senior Director, PBS Media Operations

    2100 Crystal Drive

    Arlington, VA 22202

    Tel: 703-739-5481

    Fax: 703-739-5777

    Email: closedcaptioning@pbs.org


    Please make sure that your feedback includes all of the information required by the Federal Communications Commission: 


    Your name, postal address, and other contact information, such as telephone number or e-mail address;

    The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;

    Information sufficient to identify the software or device used to view the program;

    The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;

    The specific relief sought;

    The preferred format or method of response to the feedback.


    Where is the closed captioning button located on videos?

    Learn how to format your captions


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    The following instructions demonstrate how to activate the PBS app on your Roku device. If you find that you are still having problems, please contact us.

    • When you open the PBS App on your Roku device, you should be given an activation code (Example: RQF1L5)
    • When you have your Roku Activation code handy, please click the following link, http://www.pbs.org/activate or open a browser on your computer and type "www.pbs.org/activate" into the address bar at the top. 
    • Carefully enter your activation code in the white space (textbox), and hit Continue.




    • You should see the screen below:




    • Sign in with your PBS Account. If you don’t have a PBS Account, click the link “Create one here.” to create a new PBS Account to complete your activation.


    *** Note: A few viewers have reported seeing the screen below: ***


    If you see this message, please go back to http://www.pbs.org/activate, re-enter your activation code, and click the Continue button. If you then see this error message again, please let us know. If you still have problems with your activation, please create a help ticket and our support team will be pleased to assist you. 


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    To create a PBS Account, follow the instructions below. 


    * Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


    • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


    Figure 1




    • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

    Figure 2


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 3.2).

    Figure 3


    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

    Figure 4


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    If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


    This page demonstrates how to create a PBS account. 


    • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

    Figure 1


    • Click Sign in with Email (Figure 2).


    Figure 2


    • Click Create a PBS Account (Figure 3).


    Figure 3


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 4.2).


    Figure 4

    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

    Figure 5



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    • Click your name at the top of the page and click Favorite Shows from the dropdown menu (Figure 1).

    Figure 1


    • Click the thumbnail image of the favorite show that holds the video you want to watch (Figure 2).

    Figure 2


    • Click the play button in the center of the large image at the top of the page (Figure 3).

    Figure 3

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    You can Favorite a show or add an individual video to your Watchlist. This section shows you how to Favorite a show. (Learn how to add a video to your Watchlist


    How to Favorite a show


    You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



    To favorite a show from a video page, click the Favorite This Show button below the video image.



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    How to Favorite a show

    Learn how to add a video to your Watchlist 


    You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



    To favorite a show from a video page, click the Favorite This Show button below the video image.



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    You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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    Contact information for PBS member stations can be found by using the PBS Station Finder


    If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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    A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


    PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


    PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


    If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


    For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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    All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


    You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


    You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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    A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


    * Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


    Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


    PBS is not affiliated with Worldcat.org.


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    To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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    We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


    Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


    In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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    Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

    1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
    2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


    Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


    Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


    If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


    Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

    1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
    3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


    For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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    To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window.



    Once captions are activated, the CC icon turns red indicating they are on (Figure 2).


    Figure 2


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    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.

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    Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


    Contact information for PBS member stations can be found by using the PBS Station Finder.

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    There are two different ways to contribute to PBS:


    1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
    2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizesyou are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 


    PBS Foundation

    2100 Crystal Drive

    Arlington, VA 22202


    Or you can designate a gift to PBS via the Network for Good Website.

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    What are the banners you see on PBS.org?


    The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


    Why are there banners on pbs.org?


    PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


    If I’m a company, how can I get my message on PBS.org?


    PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


    Feedback


    We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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    You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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    Contact information for PBS member stations can be found by using the PBS Station Finder


    If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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    You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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    Yes. If you would like to change your local station setting, follow the steps below:




    • Click More Stations.



    • Locate your preferred station by zip code or by state. In this example we are looking up stations by zip code so we'll type the zip code in the textbox provided and click Search by ZIP Code.


    • The results based on your selection appear. Click the name or call letters of the station or call letters to which you want to localize.
    • Click Confirm Station.


    • The station information for the station to which you are now localized appears.




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    Unfortunately, our Station Finder is based upon the U.S. zip code and/or state system. Since you watch PBS in Canada, please first identify which PBS station you watch so that you can look up its schedule or contact it directly. Several PBS stations serve Canadian audiences, with principal stations as follows:


    • KCTS Washington
    • KSPS Washington
    • WTVS Michigan
    • WNED Buffalo/New York
    • WXXI Rochester/New York
    • WCFE Mountain Lake/New York
    • Vermont PTV
    • WGBH-Boston/Massachusetts
    • New Hampshire PTV


    If you recognize the call letters for your local station, visit our Station Finder, click Click here to lookup a new station, click More Stations then search by Zip code or State. 


    If you do not recognize your station or know its state, please contact us with your station's call letters and we will find the appropriate contact information for you. 


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    PBS is not a production entity. We acquire previously completed programming or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


    If you want to contact the producers of the show you are interested in directly, you can find contact information for the producers of most PBS and PBS KIDS! shows at either PBS Shows or PBS KIDS! Shows.


    Some of our local stations, which are independently owned and operated, do produce programming and may be connected to the program in which you are interested. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations is available using the PBS Station Finder.


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    PBS’ national headquarters does not distribute PSAs, birthday announcements or local community announcements. Since all of our member stations are independently owned and operated and make scheduling decisions locally for their viewing area, you may wish to contact the stations in your area directly with your request. Contact information for PBS member stations can be found using the PBS Station Finder.

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    Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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    If you are interested in working at PBS headquarters in Arlington, VA, you can find job listings on the Career Opportunities page.


    PBS member stations are independently owned and operated, and there may be openings at a local station in your geographic area. PBS member station contact information is available through the PBS Station Finder

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    Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.

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    A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


    PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


    PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


    If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


    For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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    Please check the All Shows A-Z list for a comprehensive list of all program websites on PBS.org. There are several reasons a particular program may not have a website on PBS.org, including:


    • The program is not a PBS program, but was purchased by your local station from an independent distributor. 
    • The producers of the program have chosen not to have a website for various possible reasons. 
    • A website for the program may exist, but is not part of PBS.org. 


    If you cannot find your favorite program on PBS.org, please check your local station's website via our Station Finder, or use an Internet search engine (Google, Yahoo, Excite, etc.).

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    PBS is not a production entity. Therefore, we do not assist in the direct production of shows. We acquire previously completed programming or enter into production agreements with a variety of independent producers.


    You may contact the producers of a PBS or PBS KIDS! program directly with your autograph request. You can find program contact information at PBS Shows or PBS KIDS! Shows.


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    All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


    You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    PBS generally holds the rights to its shows for three years following the original broadcast. After the PBS term of broadcast expires, the show rights revert to the producers, and PBS is therefore no longer able to distribute these expired shows to our member stations.


    Since all final show decisions are made by local stations, and sometimes include shows from distributors other than PBS, we suggest you contact your local station for more information on their schedule. Contact information for PBS member stations can be found using the PBS Station Finder.


    You might be interested to know that several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items you are interested in.


    * Please note that PBS is not affiliated with Worldcat.org.

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    PBS is not a production entity. We acquire previously completed shows or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


    Some of our local stations, which are independently owned and operated, do produce shows and may be connected to the show you are interested in. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations can be found using the PBS Station Finder.

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    Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


    You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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    The availability of transcripts varies widely by shows. Please visit a show’s website to determine if a transcript is available. A list of shows is available through the All Shows A-Z and Shows Contacts sites.

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    For information about possible upcoming tours, you can contact ANTIQUES ROADSHOW directly by calling their toll free hotline at 1-888-762-3749 or by emailing them at Antiques Roadshow Contact Form.


    Contact information for the appraisers featured on ANTIQUES ROADSHOW are listed on the ANTIQUE ROADSHOW Appraisers page.


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    You can find information about many of the cooking shows featured on PBS stations by visiting the PBS Food website located at http://www.pbs.org/food.


    Please note that these shows are not necessarily distributed by PBS. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently. PBS stations also obtain shows from independent producers and other distributors, which is often the case with cooking shows. 


    Please note that whether or not a cooking series publishes individual recipes on its website is a decision made by each show’s producers, not PBS. Due to copyright restrictions in the contract for cookbook publication, many cooking series post only a few sample recipes on their websites. 


    PBS Food pulls together thousands of recipes from our wealth of national, locally-produced, and KIDS shows to create a fully-searchable database. PBS Food has traveled across America to collect information on all your favorite food and cooking shows, as well as the best shows aired on your local station. The site also provides a directory of chefs and food blogs from PBS shows and local stations. Be sure to check out the PBS Food blog "Fresh Tastes," which is a celebration of food and cooking. The blog is authored by popular food bloggers Jenna Weber and Marc Matsumoto. PBS Food is expanding rapidly, so come back regularly for new recipes from your favorite shows.

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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.


    However, some of our member stations do produce television shows. Contact information for PBS member stations can be found using the PBS Station Finder.


    You may also be interested in contacting the producers of one of our ongoing series as they are responsible for the content of their individual shows. Most of our show contacts are located on the PBS Shows and PBS KIDS! Shows websites.


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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.


    Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.


    Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

     

                PBS Program Scheduling & Editorial Management

                2100 Crystal Drive

                Arlington, VA 22202


    You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.


    Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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    A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


    * Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


    Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


    PBS is not affiliated with Worldcat.org.


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    Unfortunately, many of our performance shows are cleared for broadcast only. Agreements with artists, guilds and unions prohibit us from making them available in any other form. We apologize for the disappointment. If you would like to contact the producers of a show directly with your request, you can find contact information on the PBS Shows page.


    You may also find more information available on the show's website. Please check the All Shows A-Z list for a comprehensive list of all show websites on www.pbs.org.

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    To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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    Unfortunately, due to copyright restrictions on the products and shows offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S. We do not have information on retailers outside of the United States. 


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    You can request a copy of the PBS Catalog by calling 1-800-531-4727 or by visiting the Shop PBS website and filling out the Catalog Request form. The form can be accessed through the Request a Catalog link located on the bottom right-hand side of the Shop PBS website,



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    Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.


    Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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    To subscribe to the PBS Previews Newsletter, go to the Subscribe to PBS Previews website, enter your email address in the space provided and click Sign Up. 


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    We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


    Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


    In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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    Usage of our videos in a public performance type of setting is dependent upon whether the shows one purchases come with AV (limited public performance) rights.


    Many of our shows that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the show as long as no admission fee is charged, and the viewing is in accordance with the following guidelines: 

    1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
    3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


    For more information, please visit the PBS Shop for Teachers Website at:


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    If you would like to place the PBS logo on your website, please contact us with your request.

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    You may use and reproduce articles and content found on the PBS Parents and Teachers websites. You may not, however, charge for the information that you are using or distributing, and each article used must include proper sourcing (i.e. "This information was provided by PBS Parents/PBS Teachers") and the content's URL web address on the pbs.org site.

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    You can place a link to PBS.org on your website, provided you clearly indicate the link is for “PBS.” Please note that PBS.org content cannot be reproduced for commercial purposes, and use of any PBS content must include a citation of the appropriate website address. Unfortunately, PBS does not link to unsolicited web addresses.

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    To use images, text, or other content from a PBS Show website for online or print publication, please send your request to the producers of that website, as they have the authority to grant permission or can direct you to their original source. You can find PBS show producer contact information on the show site itself or on our Program Contacts page. Be sure to include the exact address of the website where the content is located. 


    To use images, text, or other content from other areas of PBS.org that are not part of show websites, contact us.

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    Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

    1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
    2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


    Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


    Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


    If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


    Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

    1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
    3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


    For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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    As the national membership organization of public television stations, PBS acquires show rights and distributes shows to its member stations. Since PBS is not a production entity, we are not able to assist with requests for footage.

    You can check directly with the producers of the show you are interested in to see if you may obtain permission from them to use footage. Contact information for most PBS shows can be found on the individual show website or the PBS Program Contacts page located at All Shows A-Z or Program Contacts.


    You may also wish to check Footage.net, a virtual stock footage catalog with the latest information and clips from A.R.I.Q. Footage, ABCNEWS VideoSource, Archive Films/Archive Photos, Budget Films, CASCOM, CNN ImageSource, Fabulous Footage, Film Bank, Grinberg Film Libraries, Reuters Television, Streamline Film Archives, and much more. 


    You may also be interested in stock footage available from our Boston member station, WGBH. For more information, please visit the WGBH Stock Sales website.

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    Usage of our videos in a public performance type of setting is dependent upon whether the programs one purchases come with AV (limited public performance) rights.


    Many of our programs that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the program as long as no admission fee is charged, and the viewing is in accordance with the following guidelines:


    1. In-Room Use. Customer has the right to exhibit the Programs to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Programs may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Programs over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available.
    3. Digital/Wide Access Network. Programs MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server.


    For more information, please visit the PBS Shop for Teachers Web site at PBS Educational Media Helpdesk.

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    To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window.



    Once captions are activated, the CC icon turns red indicating they are on (Figure 2).


    Figure 2


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    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.

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    For online closed captioning feedback, please contact:

    Steve Scheel

    Senior Director, PBS Media Operations

    2100 Crystal Drive

    Arlington, VA 22202

    Tel: 703-739-5481

    Fax: 703-739-5777

    Email: closedcaptioning@pbs.org

     

    Please make sure that your feedback includes all of the information required by the Federal Communications Commission:


    1. Your name, postal address, and other contact information, such as telephone number or e-mail address; 
    2. The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; 
    3. Information sufficient to identify the software or device used to view the show; 
    4. The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; 
    5. The specific relief sought; and 
    6. The preferred format or method of response to the feedback. 


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    You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


    Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


    If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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    You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing.


    If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 


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    Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.


    You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 


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    Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


    Contact information for PBS member stations can be found by using the PBS Station Finder.

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    Yes. Follow the instructions below to format your closed captions.


    • Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.


    Figure 1


    • A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions: 
      • (1) Caption text size - Click the slider and drag to adjust the size of your captions.
      • (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display.
      • (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow. 
      • (4) Caption font color - Click the block of color that you want your captions to display in. 
      • (5) Background color - Click a block of color to choose the color that will display behind the captions.
      • (6) Window color - Click a block of color for your closed captions border.
      • (7) Text opacity - Click the slider and drag to brighten or darken your caption text.
      • (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text.
      • (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text. 
    • A real time preview at the top of the popup box displays each adjustment (10).
    • When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset.
    • If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12).

    Figure 2


    • After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3).

    Figure 3


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    We encourage you to support your local PBS member stations. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Many stations offer their members a program guide, highlighting the air dates and times of shows you won't want to miss. For more information on supporting PBS, please contact your member station. Member station information can be found by using the PBS Station Finder


    Learn more about donating to PBS

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    There are two different ways to contribute to PBS:


    1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
    2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizesyou are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 


    PBS Foundation

    2100 Crystal Drive

    Arlington, VA 22202


    Or you can designate a gift to PBS via the Network for Good Website.

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    Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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    Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.


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    What are the banners you see on PBS.org?


    The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


    Why are there banners on pbs.org?


    PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


    If I’m a company, how can I get my message on PBS.org?


    PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


    Feedback


    We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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    Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.

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    • Android users can go to the Google Play store on your device and search for PBS video.  
    • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


    Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:

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    When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen, tap Not Now to begin browsing without logging in (Figure 1.1) or tap Sign In to log in and begin your localized experience (Figure 1.2).


    * Logging in to the app allows you to:

    • create and access your Watchlist
    • view your local TV Schedule
    • donate to your local station


    Figure 1




    If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


    Figure 2


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    Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For instance, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist there.  


    Keep in mind that features are only consistent if you are logged in to both the app and your computer with the same login information. This means that if you log in to video.pbs.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.

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    Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:


    • Reboot your device (power off, power on). 
    • Turn Wi-Fi off and back on. 
    • Try connecting to different Wi-Fi hotspots. 
    • Be sure Airplane mode is off. 
    • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
    • Reboot your Wi-Fi Router. 
    • Delete and re-install the app (Note: This will not affect your Watchlist)  
    • Upgrade to the latest version for your device.

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    Yes. To access Chromecast, tap the Chromecast symbol located in the upper right side of the screen.


    * For Passport users, please note that Passport content is not yet compatible with Chromecast. 



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    If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


    • Broadcast TV - Binghamton 
    • Broadcast TV - Elmira (Corning).

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    • From the main screen, click Settings.
    • Click General.
    • Click Accessibility.
    • Click Closed  Captions + SDH.
    • Press Select on your Apple Remote to turn on closed captions and subtitles.

    Still experiencing issues?

    If you still are not able to turn captions on, hold down the select button (the round button on the remote) for a few seconds while you're watching a video and this will bring up a menu for captions. Turn captions to "English" (and not "Auto"). This will turn captions on when you return to the video. This has to be repeated for every video.

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    If you play a video and only the advertisement plays while the video does not, try playing the video on a different browser. For instance, if you are using Chrome, try using Firefox. 

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    PBS.org does not provide a download option for PBS shows, however, you can go into iTunes and download some shows from there for viewing later.

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    After you have selected the video you want to watch, simply tap the arrow icon located in the center of the video's image.


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    Not your first time logging in? Learn how to log in again


    How to log in for the first time


    If you have just downloaded the app, follow the steps below to log in for the first time. 


    • Tap the green Sign In button found on the opening animated screen. 




    • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




    How to log in


    If you have logged in to the app before, follow the steps below to log in again.


    • From your Settings screen, click Sign in.


      • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


      Related topics:

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      In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


      Sign in with Facebook:

      • Go to the Facebook website (www.facebook.com) and create an account
      • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
      • Tap Sign in with Facebook
      • Enter the same email address and password you used when you created your Facebook account.


      Sign in with Google:
      • Go to the Google website (www.google.com) and create an account
      • Once your account has been created, 

        go to the PBS app and tap

         Sign in located in Settings menu on your device
      • Tap Sign in with Google
      • Enter the same email address and password you used when you created your Google account.

      Sign in with PBS Account:
      • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
      • Fill out the fields listed and tap Create Account.
      • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.



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      If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


      • Open your Facebook account.
      • On the left side navigation menu, in the Apps section, click More.

      Figure 1


      • Click Settings (Figure 2).

      Figure 2


      • In the search textbox, type PBS.
      • When the PBS app logo appears, click it (Figure 3).
      Figure 3


      • At the bottom of the popup box, click Remove App (Figure 4).
      Figure 4

      • Click Remove to confirm (Figure 5).
      Figure 5


      The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.



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      • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


      Figure 1


      • Click Connected apps and sites (Figure 2).

      Figure 2



      • Click Manage Apps (Figure 3).

      Figure 3


      • Click PBS (Figure 4.1).
      • Click Revoke access (Figure 4.2).


      Figure 4


      • Click OK (Figure 5).


      Figure 5




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      When you get an activation code for Apple TV, open a web browser (such as Chrome, Firefox, or Safari) on your computer, tablet, or phone and type http://www.pbs.org/activate in the address bar. Enter your activation code in the textbox provided.


      Related topics:

      How to turn captions on Apple TV

      Can I stream Passport content on Apple TV?

      How to activate Passport on Apple TV

      I'm not recognized on Apple TV, and there's no option for signing in

      How do I dissociate my Facebook account on Apple TV?




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      After you have downloaded the PBS app to your device, you have two options:

      1. You can click Not Now to begin using the app without signing in.
      2. You can click Sign In to create an account or log in to your existing account and begin enjoying the benefits of being a registered user.

      If you choose to Sign In, you can sign in with your Facebook, Google, or email account or you can click Create one now at the bottom of the screen to create a PBS account. 

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      To browse the iPhone/iPad app, simply tap the links located at the bottom of the main screen. You can browse: 

      • videos
      • shows
      • your local TV Schedule


      To browse within each category, tap the links located at the top of each individual screen (videos, shows, tv schedule).


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      When you tap the Videos tab and view the New, Featured, or Popular video page, tap the three dots located to the right of each video title. This brings up a menu of options from which you can choose including:

      • Play video 
      • Save to Watchlist 
      • View details 
      • Add to Favorites 
      • View more from the same content channel  


      Alternatively, you can tap the actual video to:

      • Add to Watchlist 
      • View more from the same content channel

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      Your Watchlist is the place where you can: 

      • resume watching videos; 
      • quickly retrieve videos you saved to watch later;  
      • access videos you have watched in the past.


      Sign in to the app

      You must be signed in to the app to access your Watchlist. Learn how


      *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore.

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      Tap Watchlist located in the navigation bar located at the very top of your screen when you are on the main Videos page. 





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      Tap the Show link located at the bottom of your screen. You are automatically taken to the Featured Shows screen where you can see a series of images that represent each show. Tap any of the images to view information about the show, episodes, clips, and previews. 


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      Tap Videos on the bottom of the screen.



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      To search for a video in the app, from the main Videos or Shows page, pull the screen down and the search textbox will appear at the top of the page directly beneath the station logo. You can type your search criteria directly into the Search textbox and tap Search.


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      Connecting to your local station allows you to view the local TV schedule and local programming. Follow the steps below to connect to your station. 


      * You can choose any station in the country.


      • When you are in the app, click Settings located in the upper left corner.
      • Tap Local Station.
      • Tap the logo that displays
      • At the bottom of the screen, tap Zipcode to search for a station by zipcode or State to search for a station by state.
      • When the list of available stations appears, tap the station to which you want to localize.
      • In the upper left side of the screen, tap the back arrow to return to the main Settings screen.
      • Tap Done located in the upper right corner of the page.

      You are now connected to your preferred station and will view the TV schedule and programming associated with that station. To change to another station, follow the same steps again.

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      During the latest update, it appears a bug may have been introduced that affects some users that have updated to iOS 9. 


      We apologize for the inconvenience and our developers our working on releasing a fix as soon as possible.

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      Unfortunately, when you are viewing your TV schedule in the app you cannot tap a show name and go directly to that show. We are working on a possible fix for this in the future. In the meantime, use the search functionality to search for the show title and click the show title from the search results.

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      As of September 21, 2015, all users, new and existing, are required to activate (or re-activate) the PBS App on their Roku device. Follow the steps below to activate your account.  

      •  When you open your existing PBS Roku app or download the app for the first time, you'll see a screen displaying a short explanation of why you need to activate. You are also are given instructions on how to activate as well as a unique activation code. From your laptop, computer, tablet, or other device, open a browser window and in the address bar, type in pbs.org/activate. Enter your activation code in the textbox provided (Figure 1).  PLEASE NOTE THAT YOU MUST DO THIS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.

      * Note: If typing "pbs.org/activate" into your browser was not successful, please click http://www.pbs.org/activate.


      Figure 1


      • Once you have gone to the pbs.org/activate link on your computer, enter the activation code in the textbox provided and click Continue (Figure 2).


      Figure 2



      • After clicking Continue, you are taken to a page where you can sign in to the app in one of three ways (Figure 3): 
        • Using PBS Account via email 
        • Using Google account  
        • Using Facebook account 
      • To sign in with Facebook or Google, use the login and password that you use to sign on to those accounts. To sign in with Email, use the login and password used when you sign on to pbs.org. 

      If you do not have a PBS account, create one by clicking
      Create one here located at the bottom of the page. Scroll down to the bottom of this page for instructions.


      Figure 3


      • Fill out the fields displayed and click Register (Figure 4).


      Figure 4


      • Once you click Register, you are logged in to the app. 

      Note: The rights to the information used is outlined in the Privacy Policy and Terms of Use


      Additional note:

      A few viewers have reported seeing the screen below:

      In this case, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


      -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


      How to create a PBS account


      To create a PBS account, follow the instructions below.


      * Please note that creating a Facebook and Google account can be done on those individual sites.

      • When you first come to pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

      Figure 1



      • Click Sign in with Email (Figure 2).


      Figure 2


      • Click Create a PBS Account (Figure 3).

      Figure 3


      • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type the password into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
      • Click Register (Figure 4.2).


      Figure 4

      • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

      Figure 5




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      The new update to Roku requires activation so we can easily connect you with content from your local station and allow you to enjoy many other benefits including:

      • Access to your Watchlist
      • All of your favorite local and national programs synced across all of your devices

      It's important to note that activating changes nothing about your account other than adding more personalization and benefits.


      To activate your Roku device, you must open a browser window on your computer, tablet, or phone, and type www.pbs.org/activate into your browser window. A textbox will appear and you can enter your code there. When finished, go back to your Roku device and enjoy streaming PBS content.





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      No. After the update in late September 2015, PBS requires you to activate in order to use the PBS app on Roku. In return, you can enjoy benefits such as access to your Watchlist and program synching across all of your devices. 

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      ***Keep in mind that some videos do not contain closed captions***
      • Click on a movie or show title.
      • On the play menu screen, select Audio and Subtitles, if available. (Some videos do not have closed captions.)
      • Click OK.
      • Use the directional arrows to select English under Subtitles and click OK.

      Still experiencing issues?

      If you still cannot turn on closed captions, press the star button on your remote (looks like a large * or asterisk) while you're watching a video to bring up a menu for captions. Turn captions to "On" and selecting "OK" and you will be directed back to your video. The video should begin playing with closed captions. This has to be repeated for every video.

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      No. You only need to activate once. 

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      If you are trying unsuccessfully to activate your Roku device, it's possible your activation code has expired. To check, go to your Roku device and open the PBS channel. If you need to activate, Roku will present you with a popup box telling you that your old code has expired and you need to activate. Roku will give you the option to get a new code. Click OK and the box refreshes with your new code.

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      Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.

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      • Android users can go to the Google Play store on your device and search for PBS video.  
      • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


      Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:

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      When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen, tap Not Now to begin browsing without logging in (Figure 1.1) or tap Sign In to log in and begin your localized experience (Figure 1.2).


      * Logging in to the app allows you to:

      • create and access your Watchlist
      • view your local TV Schedule
      • donate to your local station


      Figure 1




      If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


      Figure 2


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      Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For instance, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist there.  


      Keep in mind that features are only consistent if you are logged in to both the app and your computer with the same login information. This means that if you log in to video.pbs.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.

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      Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:


      • Reboot your device (power off, power on). 
      • Turn Wi-Fi off and back on. 
      • Try connecting to different Wi-Fi hotspots. 
      • Be sure Airplane mode is off. 
      • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
      • Reboot your Wi-Fi Router. 
      • Delete and re-install the app (Note: This will not affect your Watchlist)  
      • Upgrade to the latest version for your device.

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      Yes. To access Chromecast, tap the Chromecast symbol located in the upper right side of the screen.


      * For Passport users, please note that Passport content is not yet compatible with Chromecast. 



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      If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


      • Broadcast TV - Binghamton 
      • Broadcast TV - Elmira (Corning).

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      Be sure to check that you are localized to the correct channel. Often, there are Spanish speaking channels associated with your local station so double check to be sure you are viewing the correct channel.


      To change the channel, follow the instructions below:


      • After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 

       

      Figure 1 


      • The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.

       

      Figure 2 


       

       

      • When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).

       

      Figure 3 


      • The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).

       

      Figure 4 

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      The PBS app currently supports the latest iOS versions. For users with lower versions we regret to inform you that the app will not work on your device. 


      However, there is a workaround! 


      Open a browser window on your device and in the address bar type http://www.pbs.org/. Once you are on the PBS.org website you can do just about everything you can do with the app. You can sign in, create a Watchlist, view your TV schedule, and of course view many of the PBS shows you love. 

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      • From the main screen, click Settings.
      • Click General.
      • Click Accessibility.
      • Click Closed  Captions + SDH.
      • Press Select on your Apple Remote to turn on closed captions and subtitles.

      Still experiencing issues?

      If you still are not able to turn captions on, hold down the select button (the round button on the remote) for a few seconds while you're watching a video and this will bring up a menu for captions. Turn captions to "English" (and not "Auto"). This will turn captions on when you return to the video. This has to be repeated for every video.

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      In order for a video to be in the Resume section of the Watchlist where you can continue watching where you left off:

      • The video must be a full episode
      • You must have watched more than 5 minutes of the video.


      If these requirements are not met, the video will not appear in the Resume section of the Watchlist. The video will, however, remain in the Saved and History sections of your Watchlist. From the Saved and History sections, a video must be played from the beginning. The video can only pick up where you left off if it is in the Resume section of the Watchlist. 


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      While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


      We regret not being able to offer our supporters all of our online content.

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      • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset.


      • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.


      • After this process, you should no longer be prompted to sign in with Facebook.



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      You can select any of the providers listed. Try to come as close as you can to your provider. For instance, if there is a long list of Comcast providers and you use Comcast, choose one of those. You can also, at any time, select any of the Broadcast TV providers. This would come in handy if you use Comcast but no Comcast providers are listed.

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      If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


      Find your router's username and password

      F1. 

      • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
      • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


      Figure 1


      • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
      • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
      • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).

      Log into your router's control panel with the username and password

      2. L

      • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
      • Once you are on the router login website, you will be asked to enter your router user name and password. 
      • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.

      Unblock the site www.doubleclick.net


      • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
      • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.

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      If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


      Find your router's username and password

      F1. 

      • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
      • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


      Figure 1


      • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
      • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
      • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).


      Log into your router's control panel with the username and password

      2. L

      • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
      • Once you are on the router login website, you will be asked to enter your router user name and password. 
      • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.


      Unblock the site www.doubleclick.net


      • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
      • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.

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      If you play a video and only the advertisement plays while the video does not, try playing the video on a different browser. For instance, if you are using Chrome, try using Firefox. 

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      PBS.org does not provide a download option for PBS shows, however, you can go into iTunes and download some shows from there for viewing later.

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      Yes. You must be signed in to the app in order to take advantage of the Watchlist feature.

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      After you have selected the video you want to watch, simply tap the arrow icon located in the center of the video's image.


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      No. You can add an unlimited number of videos to your Watchlist, however, only 100 videos appear at one time. Once a video is removed from your list, a video further down your list will take its place, always totaling 100.


      *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore.

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      No. All videos you have added to your Watchlist remain in your Watchlist for as long as you want them to. It should be noted, however, that expired videos will not play.

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      There are two things to check:


      1. Be sure your local station on your Apple TV is set to the local station with which you registered Passport. You can check this in the Settings menu of the PBS app. The option "Change your local station."


      2. Check to make sure the account you used to activate the PBS app of the Apple TV matches the account you used to activate Passport. Here's a step by step instruction:


      • Enter the PBS app on Apple TV.
      • At the top of the app go to the Settings menu.
      • In the settings menu, at the bottom, there is an option to Deactivate. Select this option. The screen will not change.
      • Leave the PBS app and go back to the main screen of the Apple TV. This will give the PBS app the time to reset and deactivate itself.
      • Enter the PBS app again. You will see a new screen saying the app needs to be activated.
      • This new screen will give you activation instructions and an activation code, seven characters in length. Enter this code at http://www.pbs.org/activate
      • After you hit continue, you will be brought to a new page asking you to sign in with a Google, Facebook, or PBS account. Choose the account you activated Passport with.
      • You will see a screen that your Apple TV has been activated. Return to the Apple TV where it will automatically update and you can begin watching Passport videos.

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      Yes, the Xbox app was recently retired. We apologize for any inconvenience.


      You can still access PBS programming on a wide array of platforms, including the PBS Video app for desktop, tablet and mobile, as well as Roku, AppleTV and Amazon Fire TV and Chromecast. A list of ways users can stream PBS and PBS KIDS content can be found at: http://www.pbs.org/anywhere/.

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      Not your first time logging in? Learn how to log in again


      How to log in for the first time


      If you have just downloaded the app, follow the steps below to log in for the first time. 


      • Tap the green Sign In button found on the opening animated screen. 




      • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




      How to log in


      If you have logged in to the app before, follow the steps below to log in again.


      • From your Settings screen, click Sign in.


        • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


        Related topics:

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        In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


        Sign in with Facebook:

        • Go to the Facebook website (www.facebook.com) and create an account
        • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
        • Tap Sign in with Facebook
        • Enter the same email address and password you used when you created your Facebook account.


        Sign in with Google:
        • Go to the Google website (www.google.com) and create an account
        • Once your account has been created, 

          go to the PBS app and tap

           Sign in located in Settings menu on your device
        • Tap Sign in with Google
        • Enter the same email address and password you used when you created your Google account.

        Sign in with PBS Account:
        • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
        • Fill out the fields listed and tap Create Account.
        • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.



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        If you have forgotten your Facebook or Google password, please go to www.facebook.com or www.google.com to recover your password. If you are signing in with your PBS account, please follow the instructions below to reset your password and login.


        • From your Settings screen, tap Sign in (Figure 1).


        Figure 1


        • Right above the green Sign in button, tap Forgot your password?


        Figure 2


        • In the Email textbox, type the email address associated with your PBS account (Figure 3.1).
        • Tap the green Reset Password button (Figure 3.2).


        Figure 3


        • Tap the green Close button to close the popup window then open the email account associated with your login (Figure 4).


        Figure 4


        • Open the email that has been sent to you from noreply@pbs.org (Figure 5).


        Figure 5


        • Click the link included in the email (Figure 6).


        Figure 6


        • A password reset page appears where you can enter a new password and then enter the same password again in the New password confirmation textbox (Figure 7.1).
        • Tap or click Reset (Figure 7.2). 


        Figure 7


        • Your account information appears (Figure 8). Close the window and return to the app.

        Figure 8


        • Go back to the app and type your email address and new password in the textboxes provided (Figure 9.1).
        • Tap Sign in (Figure 9.2).


        Figure 9




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        If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


        • Open your Facebook account.
        • On the left side navigation menu, in the Apps section, click More.

        Figure 1


        • Click Settings (Figure 2).

        Figure 2


        • In the search textbox, type PBS.
        • When the PBS app logo appears, click it (Figure 3).
        Figure 3


        • At the bottom of the popup box, click Remove App (Figure 4).
        Figure 4

        • Click Remove to confirm (Figure 5).
        Figure 5


        The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.



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        • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


        Figure 1


        • Click Connected apps and sites (Figure 2).

        Figure 2



        • Click Manage Apps (Figure 3).

        Figure 3


        • Click PBS (Figure 4.1).
        • Click Revoke access (Figure 4.2).


        Figure 4


        • Click OK (Figure 5).


        Figure 5




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        When you get an activation code for Apple TV, open a web browser (such as Chrome, Firefox, or Safari) on your computer, tablet, or phone and type http://www.pbs.org/activate in the address bar. Enter your activation code in the textbox provided.


        Related topics:

        How to turn captions on Apple TV

        Can I stream Passport content on Apple TV?

        How to activate Passport on Apple TV

        I'm not recognized on Apple TV, and there's no option for signing in

        How do I dissociate my Facebook account on Apple TV?




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        On an iPad:
        • Tap App Store on your device. 
        • In the upper right side of the screen, type PBS Video in the search textbox and tap Search.
        • Tap the cloud icon  located to the right of the app title.
        • A circle icon will appear and a line will slowly fill the edge of the circle. When the line has gone completely around the circle icon, the app has been downloaded. 
        • Click OPEN.


        On an iPhone:

        • Tap App Store on your device. 
        • At the bottom of the screen, tap the magnifying glass icon.
        • Tap the search textbox located at the top of the screen and type PBS Video.
        • Tap Search.
        • Tap the cloud icon  located to the right of the app title.
        • A circle icon will appear and a line will slowly fill the edge of the circle. When the line has gone completely around the circle icon, the app has been downloaded. 
        • Click OPEN.

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        After you have downloaded the PBS app to your device, you have two options:

        1. You can click Not Now to begin using the app without signing in.
        2. You can click Sign In to create an account or log in to your existing account and begin enjoying the benefits of being a registered user.

        If you choose to Sign In, you can sign in with your Facebook, Google, or email account or you can click Create one now at the bottom of the screen to create a PBS account. 

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        If you are coming to the app for the first time:

        • Tap the green Sign In button in the bottom right of the screen.


        • Sign in with your GoogleFacebook, or PBS account and tap Sign in.


        • You are prompted to localize to your local station. Tap Yes to localize. (You can also tap Not Now to skip this step and the app will automatically localize you. To choose a specific station, however, you will need to localize.)

        What does localize mean?

        Localize simply means choosing a station whose programming you want to view and to whom you want to send your donations. You'd typically choose the station in the area where you live but you can localize to any station you want.



        • The station that is in your area appears. If you'd like to localize to this station, tap Continue. If this is not the station to which you'd like to localize, go to your Settings menu and tap Local Station to choose another station.


        • You are prompted to connect to Chromecast. Tap the highlighted icon in the upper right side of the screen to connect or tap Got it at the bottom of the screen to continue.

        What is Chromecast? 

        Chromecast is a thumb-sized media streaming device that plugs into the HDMI port on your TV. After plugging it in to your TV, all of the content you are viewing on your phone or tablet will appear on your TV screen.




        Now you can begin browsing the PBS content you love!



        ----------------------------------------------------------------------------------------------------------------------------------------------------------


        If you have signed in to the app before:

        1. Tap Settings located in the upper left side of the screen.
        2. Tap Sign in.
        3. Sign in with your GoogleFacebook, or PBS account.

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        On an iPad:
        1. In the upper left corner of the screen, tap Settings
        2. Tap My Profile
        3. Tap the green Sign Out button located at the bottom of the screen.



        On an iPhone:

        1. In the upper left corner of the screen, tap cog icon
        2. Tap My Profile
        3. Tap the green Sign Out button located at the bottom of the screen.

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        To browse the iPhone/iPad app, simply tap the links located at the bottom of the main screen. You can browse: 

        • videos
        • shows
        • your local TV Schedule


        To browse within each category, tap the links located at the top of each individual screen (videos, shows, tv schedule).


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        When you tap the Videos tab and view the New, Featured, or Popular video page, tap the three dots located to the right of each video title. This brings up a menu of options from which you can choose including:

        • Play video 
        • Save to Watchlist 
        • View details 
        • Add to Favorites 
        • View more from the same content channel  


        Alternatively, you can tap the actual video to:

        • Add to Watchlist 
        • View more from the same content channel

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        Your Watchlist is the place where you can: 

        • resume watching videos; 
        • quickly retrieve videos you saved to watch later;  
        • access videos you have watched in the past.


        Sign in to the app

        You must be signed in to the app to access your Watchlist. Learn how


        *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore.

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        From the main Videos screen, tap an individual video and tap the Add To My Watchlist icon located at the bottom of the video, directly beneath the video title.  The video is added to your Watchlist. Click Watchlist in the upper right corner to see that is has been added.




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        Tap Watchlist located in the navigation bar located at the very top of your screen when you are on the main Videos page. 





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        Each PBS show is represented by an image icon that can be tapped to access a particular show and: 

        • add the show to your Favorites 
        • view information about the show and donate to your local station 
        • view all available episodes 
        • view all available clips 
        • view all available previews  


        Viewing show information, episodes, clips, and previews is represented by four boxes available at the top of the screen. Tap each box to go to that section. To interact with each episode, clip, and preview, tap the three vertical dots that are located to the right of each video title.


        To add a show to your Favorites, tap Favorite Show in the upper right corner of the screen. After you have added the show to your Favorites the star turns from grey to yellow, indicating that this show is now in your Favorites list.


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        Tap the Show link located at the bottom of your screen. You are automatically taken to the Featured Shows screen where you can see a series of images that represent each show. Tap any of the images to view information about the show, episodes, clips, and previews. 


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        To add a show to your Favorites, tap Favorite Show in the upper right corner of the screen. After you have added the show to your Favorites the star turns from grey to yellow, indicating that this show is now in your Favorites list. 

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        Tap Videos on the bottom of the screen.



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        • When you first open the PBS app, tap Schedule at the bottom of the screen. Remember, you must choose a station in order to view your local TV Schedule information. If you have not chosen a station and provider, you will be prompted to once you tap Schedule (Figure 1).


        Figure 1

        • When you view your TV Schedule for the first time, a couple of popups appear offering tips on how to navigate the schedule  (Figure 2).


        Figure 2


        • The second popup shows you how to change your channel (Figure 3).


        Figure 3

        • The following image shows you how to use the features available on the TV Schedule (Figure 4).

        Figure 4

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        Yes, Chromecast is compatible with your iPhone and iPad. Simply tap the square icon in the upper right side of your device’s screen to launch Chromecast. The square will turn white to indicate that Chromecast is activated on your device.  


        * Keep in mind that Chromecast is an option, not a requirement, when using the PBS app. 


        What is Chromecast? 

        Chromecast is a thumb-sized media streaming device that plugs into the HDMI port on your TV. After plugging it in to your TV, all of the content you are viewing on your phone or tablet will appear on your TV screen.




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        Tap the PBS icon in the upper left side of the screen on your device to return to the PBS app. 


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        Simply tap Got it at the bottom of the screen and that will close the window so you can start browsing Featured content.  


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        Follow the steps below to access all of your channels.


        • After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 


        Figure 1


        • The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.


        Figure 2



        • When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).


        Figure 3



        • The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).


        Figure 4



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        The PBS app currently supports iOS versions 7 and 8. To see if your device is supported, find out what version you are using by following the steps below:
        • From your device's Home screen, tap the Settings icon (Figure 1).

        Figure 1


        • Tap General (Figure 2.1) and then tap About (Figure 2.2).

        Figure 2


        • The version is listed (Figure 3).

        Figure 3


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        To search for a video in the app, from the main Videos or Shows page, pull the screen down and the search textbox will appear at the top of the page directly beneath the station logo. You can type your search criteria directly into the Search textbox and tap Search.


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        Connecting to your local station allows you to view the local TV schedule and local programming. Follow the steps below to connect to your station. 


        * You can choose any station in the country.


        • When you are in the app, click Settings located in the upper left corner.
        • Tap Local Station.
        • Tap the logo that displays
        • At the bottom of the screen, tap Zipcode to search for a station by zipcode or State to search for a station by state.
        • When the list of available stations appears, tap the station to which you want to localize.
        • In the upper left side of the screen, tap the back arrow to return to the main Settings screen.
        • Tap Done located in the upper right corner of the page.

        You are now connected to your preferred station and will view the TV schedule and programming associated with that station. To change to another station, follow the same steps again.

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        • To change the channel on the TV Schedule, tap the left and right facing arrows located on the side of the current channel display (Figure 1).


        Figure 1


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        You can view up to 14 days of programming on the TV Schedule. 


        • Swipe the screen up and down to scroll through the days (Figure 1).
        Figure 1


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        During the latest update, it appears a bug may have been introduced that affects some users that have updated to iOS 9. 


        We apologize for the inconvenience and our developers our working on releasing a fix as soon as possible.

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        Unfortunately, when you are viewing your TV schedule in the app you cannot tap a show name and go directly to that show. We are working on a possible fix for this in the future. In the meantime, use the search functionality to search for the show title and click the show title from the search results.

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        • To select a provider, begin by tapping Settings (Figure 1).


        Figure 1


        • Tap Change your TV provider (Figure 2).
        Figure 2



        • Tap the provider you want (Figure 3). If you have an antenna, tap one of the Broadcast options that is nearest to you.
        Figure 3


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        As of September 21, 2015, all users, new and existing, are required to activate (or re-activate) the PBS App on their Roku device. Follow the steps below to activate your account.  

        •  When you open your existing PBS Roku app or download the app for the first time, you'll see a screen displaying a short explanation of why you need to activate. You are also are given instructions on how to activate as well as a unique activation code. From your laptop, computer, tablet, or other device, open a browser window and in the address bar, type in pbs.org/activate. Enter your activation code in the textbox provided (Figure 1).  PLEASE NOTE THAT YOU MUST DO THIS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.

        * Note: If typing "pbs.org/activate" into your browser was not successful, please click http://www.pbs.org/activate.


        Figure 1


        • Once you have gone to the pbs.org/activate link on your computer, enter the activation code in the textbox provided and click Continue (Figure 2).


        Figure 2



        • After clicking Continue, you are taken to a page where you can sign in to the app in one of three ways (Figure 3): 
          • Using PBS Account via email 
          • Using Google account  
          • Using Facebook account 
        • To sign in with Facebook or Google, use the login and password that you use to sign on to those accounts. To sign in with Email, use the login and password used when you sign on to pbs.org. 

        If you do not have a PBS account, create one by clicking
        Create one here located at the bottom of the page. Scroll down to the bottom of this page for instructions.


        Figure 3


        • Fill out the fields displayed and click Register (Figure 4).


        Figure 4


        • Once you click Register, you are logged in to the app. 

        Note: The rights to the information used is outlined in the Privacy Policy and Terms of Use


        Additional note:

        A few viewers have reported seeing the screen below:

        In this case, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


        -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

        -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


        How to create a PBS account


        To create a PBS account, follow the instructions below.


        * Please note that creating a Facebook and Google account can be done on those individual sites.

        • When you first come to pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

        Figure 1



        • Click Sign in with Email (Figure 2).


        Figure 2


        • Click Create a PBS Account (Figure 3).

        Figure 3


        • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type the password into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
        • Click Register (Figure 4.2).


        Figure 4

        • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

        Figure 5




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        The new update to Roku requires activation so we can easily connect you with content from your local station and allow you to enjoy many other benefits including:

        • Access to your Watchlist
        • All of your favorite local and national programs synced across all of your devices

        It's important to note that activating changes nothing about your account other than adding more personalization and benefits.


        To activate your Roku device, you must open a browser window on your computer, tablet, or phone, and type www.pbs.org/activate into your browser window. A textbox will appear and you can enter your code there. When finished, go back to your Roku device and enjoy streaming PBS content.





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        No. After the update in late September 2015, PBS requires you to activate in order to use the PBS app on Roku. In return, you can enjoy benefits such as access to your Watchlist and program synching across all of your devices. 

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        PBS never requests access to passwords. All password information you enter into any PBS product is confidential and unique to you. 


        The use of other information you provide to PBS when signing up to use products is outlined in the PBS Privacy Policy and Terms of Use.

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        Yes, please see the PBS Privacy Policy at http://www.pbs.org/about/policies/privacy-policy/.

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        If you cannot access pbs.org/activate, click the following link: http://www.pbs.org/activate. Once on the activation page, use the textbox provided to type the activation code that was given to you.

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        If you are receiving an Activation Was Not Successful! message when trying to activate the PBS app on Roku, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue


        If you are still seeing the error message, contact the support team.

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        ***Keep in mind that some videos do not contain closed captions***
        • Click on a movie or show title.
        • On the play menu screen, select Audio and Subtitles, if available. (Some videos do not have closed captions.)
        • Click OK.
        • Use the directional arrows to select English under Subtitles and click OK.

        Still experiencing issues?

        If you still cannot turn on closed captions, press the star button on your remote (looks like a large * or asterisk) while you're watching a video to bring up a menu for captions. Turn captions to "On" and selecting "OK" and you will be directed back to your video. The video should begin playing with closed captions. This has to be repeated for every video.

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        No. You only need to activate once. 

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        If you find that your Watchlist on your Roku is not synced with the Watchlist on your computer or another device, try deactivating and reactivating your Roku using the same email address you use when you log on to your computer. To deactivate your Roke, go into the PBS Settings on the PBS channel (located at the top of the PBS screen) and select the option to "Deactivate." When you leave and re-enter the channel, Roku will ask you to activate. 


        Go to http://www.pbs.org/activate and enter the new activation code. Be sure to use the same email address to complete the process.

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        If you are trying unsuccessfully to activate your Roku device, it's possible your activation code has expired. To check, go to your Roku device and open the PBS channel. If you need to activate, Roku will present you with a popup box telling you that your old code has expired and you need to activate. Roku will give you the option to get a new code. Click OK and the box refreshes with your new code.

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        Please remove the PBS channel from your Roku and then re-add it. Afterwards, open the PBS channel and go to the Settings menu at the top of the screen, to the right of Browser, Search, etc. 


        At the bottom of the Settings menu you should see the option "Deactivate". Click this option, leave the channel, re-enter the channel, and you should see an activation screen with an activation code and instructions. Open a browser on your computer and enter your code at http://www.pbs.org/activate

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        PBS Passport is a new member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available.  


        If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.


        Related questions:

        Does PBS Passport cost anything?

        What shows are available with PBS Passport?

        If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

        I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

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        PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a donation of around $5/month or $60/year to your local station. However, the donation requirement may vary from station to station.


        Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


        Related questions:

        What shows are available with PBS Passport?

        If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

        I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

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        Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.


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        The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


        Passport videos are designated by a blue "compass rose" icon as shown in the image below:


        Not a PBS Passport member? Contact your local station to inquire.


        Related topics:

        What is PBS Passport?

        Learn how to search for Passport videos only




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        No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 


        Currently, PBS Passport content is available:

        • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
        • on PBS Video iOS and Android apps for smartphones and tablets
        • Apple TV
        • Chromecast


        We will expand access to additional devices and platforms over time. 


        It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please one of the options listed above. 


        *** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


        *** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


        Related topics:

        What happened to XBox?

        Can I stream Passport content on my Apple TV?

        Which devices can I use to view Passport content?

        Is PBS Passport to be used on my computer or TV?

        How do I know if my Passport member benefit is activated?

        How can I tell which are PBS Passport videos?

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        Currently, PBS Passport content is available via:

        • desktop computers and laptops using the latest versions of Chrome, Firefox, Safari, and Internet Explorer 
        • PBS Video iOS and Android apps for smartphones and tablets
        • Apple TV
        • Chromecast


        UPDATE YOUR BROWSER:

        Update Safari

        Update Google Chrome

        Update Internet Explorer

        Update Firefox


        It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please one of the options listed above. 


        Related topics:

        What happened to XBox?

        Can I stream Passport content on my Apple TV?

        Which devices can I use to view Passport content?

        Is PBS Passport to be used on my computer or TV?

        How do I know if my Passport member benefit is activated?

        How can I tell which are PBS Passport videos?


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        Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.


        Learn how to change your station


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        Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air. PBS Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.


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        Typically, the PBS Passport member benefit requires a donation of around $5/month or $60/year to your local station. However, the donation requirement may vary from station to station.


        Please contact your local station for eligibility requirements for access to PBS Passport. To find your local station, use our station finder located at http://www.pbs.org/about/about-pbs/stations/.  


        Related questions:

        What is PBS Passport?

        Does PBS Passport cost anything?

        What shows are available with PBS Passport?

        If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?


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        There are a few reasons you may be having difficulty accessing Passport. Please review the information below and contact us if you do not see a solution to your problem listed here.


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        You are using your PBS.org password as your activation code 


        Solution:

        Your Passport activation code is a four-word combination such as church-fish-river-flag. Your password is, well, the password you created yourself at some point. Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership, sign in to PBS.org using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In to PBS.org using the same email address that you used when you activated your account.


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        The code was entered incorrectly.


        Solution:

        Be sure you have carefully entered the exact code that was given to you by your station. 


        -----------------------------------------------------------------------------------------------------------------------------------------------------------

         

        Possible cause:

        You have already activated.


        Solution:

        If you get a message saying the activation code has already been activated, chances are you are already activated and need to simply log in to PBS.org using the same email address you used when you registered for the Passport member benefit. To do this, go to www.pbs.org, click Sign in located in the upper left corner, and sign in using the same credentials you used when registering. 


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        I never received an activation code


        Solution:

        You should have received an activation code in the email account you specified when registering. Please first check the following: 

        • Check your spam folder. Sometimes emails can be sent straight to your spam folder.
        • Be sure you are checking the same email account you used when registering for Passport.


        If you did not receive a code, please contact your local station and they can send it to you.


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        I received my activation code but don't know what to do with it


        Solution:

        Once you have received your activation code, please go to http://www.pbs.org/passportenter the code in the textbox provided, and click Continue.


        See what the activation process looks like







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        PBS Passport is a member benefit which gives you extended access to stream PBS shows on PBS.org from your computer, tablet, phone, and various PBS Video apps for iOS, Android, Apple TV as well as other streaming devices. More platforms are coming soon. 


        Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


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        PBS Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer. 


        Browsers typically auto-update, and manually updating is a simple matter. Because of this, we no longer support older browser versions. Users are expected to keep their browser up to date.


        UPDATE YOUR BROWSER:

        Update Safari

        Update Google Chrome

        Update Internet Explorer

        Update Firefox

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        The majority of PBS content appearing in Passport is initially available to our viewers via broadcast per our television schedule and digital platforms for a period of time thereafter. Additionally, note that not all PBS programming will be accessible solely through Passport. Many of our programs after broadcast will continue to be available to our viewers outside the service, via various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services.


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        All PBS streaming video – including PBS Passport – is available only within the United States. 


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        Can you please tell us how we can improve this article?

        While PBS KIDS shows are not available in PBS Passport at this time, we may include KIDS programming in the future.  


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        Yes, you can stream Passport videos with your Apple TV once you've activated PassportLearn how to activate Passport


        Learn how to activate Passport on your Apple TV


        To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV. 


        If you are unable to watch the video because it says you need to activate Passport, it is likely that the account you used to activate the PBS app on the Apple TV was different than the account you used to activate Passport. 

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        No. We only ask that you share your PBS.org viewing history. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for your local station, the station to which you have donated, to easily communicate with its members. 


        Related topics:

        What is PBS Passport?

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        The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. 


        • After you have received an email from PBS, click Click Here to  Activate Now (Figure 1).


        Figure 1


        • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
        • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2).

        * Please note that you must check this box to continue with the Passport activation process.

        Figure 2


        • Click Confirm (Figure 3).

        Figure 3


        • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

        Figure 4



        • Passport content is designated by a blue "compass rose" icon. The icon appears next to your name, indicating that you are logged in and can view Passport videos.

        Figure 5


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        To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.


        If your membership is not activated, please contact your local station.



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        If you did not receive an activation code, please contact your local station.


        Often you are already activated through the website. To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

         

         


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        Can you please tell us how we can improve this article?

        You must activate Passport in order to watch the video that displays the PBS Passport message. You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content. 


        If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.


        Related topics:

        What is PBS Passport?

        What shows are available with PBS Passport?

        Does PBS Passport cost anything?


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        Can you please tell us how we can improve this article?

        Please begin by checking your email spam folder. If the email is not there, please contact your local station. Be sure you are checking the same email account you used when you registered for PBS Passport.


        Please keep in mind that often if you are already on pbs.org, you have clicked a link to activate your Passport membership and no other action is required. 


        To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

         

         

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        Passport is not a site separate from PBS.org. To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page.




        After logging in, you'll see that all PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.




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        Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.


        • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.
        • Click Deactivate located at the bottom of the screen.
        • Exit the app and return to your main Apple TV screen. This gives the PBS app time to reset and deactivate itself.
        • Click the PBS app icon to enter the PBS app again. You will see a new screen saying the app needs to be activated.
        • This new screen will give you activation instructions and an activation code, seven characters in length. 
        • Go to your computer and open a browser such as Chrome, Firefox, or Safari and in the address bar at the top, type http://pbs.org/activate
        • Enter the seven-character activation code in the textbox provided (This is NOT your Passport activation code
        • Click Continue.
        • You will be taken to a page asking you to sign in with a Google, Facebook, or PBS account. Use the same account you used when you activated Passport.
        • You will see a screen that your Apple TV has been activated. Return to the Apple TV where it will automatically update and you can begin watching Passport videos.


        Related topics:

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        Can you please tell us how we can improve this article?

        If you have already activated your account DO NOT click the activation link again. Simply click Sign In on PBS.org and begin browsing Passport content.


        ** When you sign in you must use the same email address you used when you activated your Passport membership.

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        Can you please tell us how we can improve this article?

        The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


        Passport videos are designated by a blue "compass rose" icon as shown in the image below. 


        Click here to learn how to search for Passport videos only


        Not a PBS Passport member? Contact your local station to inquire.



        Was this answer helpful? Yes No

        Can you please tell us how we can improve this article?

        After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, as well as on the PBS channel on Apple TV. All PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


        Click here to learn how to search for Passport videos only



        Was this answer helpful? Yes No

        Can you please tell us how we can improve this article?

        Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in PBS Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 


        Learn how to search for Passport videos only


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        Can you please tell us how we can improve this article?

        Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV. 


        Many full episodes of shows such as Downton Abbey and Mercy Street are available for free streaming for two weeks after original television broadcast. So for instance, when Downton Abbey airs on television on Sunday night, it is available for free streaming on PBS.org on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode have expired.


        Related topics:

        Learn how to search for Passport videos only

        Was this answer helpful? Yes No

        Can you please tell us how we can improve this article?

        Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.


        Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.


        Related topics:

        How to search for videos

        How to search for Passport videos only

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        Can you please tell us how we can improve this article?

        Yes. You can use the search filters on PBS.org to find Passport content. 


        (Note: In Spring 2016 we will release a feature that will give users access to Passport filters without first having to conduct a keyword search)


        • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
        Figure 1


        • Click Show Filters on the right side of the page (Figure 2).

        Figure 2


        • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
        • To see non-Passport content only, click the Non Passport Videos link (Figure 3.2).

        Figure 3



        Related topics:

        How to search for videos

        Was this answer helpful? Yes No

        Can you please tell us how we can improve this article?

        PBS Passport is a new member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available.  


        If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.


        Related questions:

        Does PBS Passport cost anything?

        What shows are available with PBS Passport?

        If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

        I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

        Was this answer helpful? Yes No

        Can you please tell us how we can improve this article?

        PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a donation of around $5/month or $60/year to your local station. However, the donation requirement may vary from station to station.


        Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


        Related questions:

        What shows are available with PBS Passport?

        If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

        I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

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        Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.


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        The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


        Passport videos are designated by a blue "compass rose" icon as shown in the image below:


        Not a PBS Passport member? Contact your local station to inquire.


        Related topics:

        What is PBS Passport?

        Learn how to search for Passport videos only




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        No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 


        Currently, PBS Passport content is available:

        • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
        • on PBS Video iOS and Android apps for smartphones and tablets
        • Apple TV
        • Chromecast


        We will expand access to additional devices and platforms over time. 


        It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please one of the options listed above. 


        *** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


        *** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


        Related topics:

        What happened to XBox?

        Can I stream Passport content on my Apple TV?

        Which devices can I use to view Passport content?

        Is PBS Passport to be used on my computer or TV?

        How do I know if my Passport member benefit is activated?

        How can I tell which are PBS Passport videos?

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        Currently, PBS Passport content is available via:

        • desktop computers and laptops using the latest versions of Chrome, Firefox, Safari, and Internet Explorer 
        • PBS Video iOS and Android apps for smartphones and tablets
        • Apple TV
        • Chromecast


        UPDATE YOUR BROWSER:

        Update Safari

        Update Google Chrome

        Update Internet Explorer

        Update Firefox


        It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please one of the options listed above. 


        Related topics:

        What happened to XBox?

        Can I stream Passport content on my Apple TV?

        Which devices can I use to view Passport content?

        Is PBS Passport to be used on my computer or TV?

        How do I know if my Passport member benefit is activated?

        How can I tell which are PBS Passport videos?


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        Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.


        Learn how to change your station


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        Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air. PBS Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.


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        Typically, the PBS Passport member benefit requires a donation of around $5/month or $60/year to your local station. However, the donation requirement may vary from station to station.


        Please contact your local station for eligibility requirements for access to PBS Passport. To find your local station, use our station finder located at http://www.pbs.org/about/about-pbs/stations/.  


        Related questions:

        What is PBS Passport?

        Does PBS Passport cost anything?

        What shows are available with PBS Passport?

        If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?


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        There are a few reasons you may be having difficulty accessing Passport. Please review the information below and contact us if you do not see a solution to your problem listed here.


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        You are using your PBS.org password as your activation code 


        Solution:

        Your Passport activation code is a four-word combination such as church-fish-river-flag. Your password is, well, the password you created yourself at some point. Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership, sign in to PBS.org using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In to PBS.org using the same email address that you used when you activated your account.


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        The code was entered incorrectly.


        Solution:

        Be sure you have carefully entered the exact code that was given to you by your station. 


        -----------------------------------------------------------------------------------------------------------------------------------------------------------

         

        Possible cause:

        You have already activated.


        Solution:

        If you get a message saying the activation code has already been activated, chances are you are already activated and need to simply log in to PBS.org using the same email address you used when you registered for the Passport member benefit. To do this, go to www.pbs.org, click Sign in located in the upper left corner, and sign in using the same credentials you used when registering. 


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        I never received an activation code


        Solution:

        You should have received an activation code in the email account you specified when registering. Please first check the following: 

        • Check your spam folder. Sometimes emails can be sent straight to your spam folder.
        • Be sure you are checking the same email account you used when registering for Passport.


        If you did not receive a code, please contact your local station and they can send it to you.


        -----------------------------------------------------------------------------------------------------------------------------------------------------------


        Possible cause:

        I received my activation code but don't know what to do with it


        Solution:

        Once you have received your activation code, please go to http://www.pbs.org/passportenter the code in the textbox provided, and click Continue.


        See what the activation process looks like







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        PBS Passport is a member benefit which gives you extended access to stream PBS shows on PBS.org from your computer, tablet, phone, and various PBS Video apps for iOS, Android, Apple TV as well as other streaming devices. More platforms are coming soon. 


        Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


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        PBS Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer. 


        Browsers typically auto-update, and manually updating is a simple matter. Because of this, we no longer support older browser versions. Users are expected to keep their browser up to date.


        UPDATE YOUR BROWSER:

        Update Safari

        Update Google Chrome

        Update Internet Explorer

        Update Firefox

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        The majority of PBS content appearing in Passport is initially available to our viewers via broadcast per our television schedule and digital platforms for a period of time thereafter. Additionally, note that not all PBS programming will be accessible solely through Passport. Many of our programs after broadcast will continue to be available to our viewers outside the service, via various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services.


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        All PBS streaming video – including PBS Passport – is available only within the United States. 


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        Can you please tell us how we can improve this article?

        While PBS KIDS shows are not available in PBS Passport at this time, we may include KIDS programming in the future.  


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        Yes, you can stream Passport videos with your Apple TV once you've activated PassportLearn how to activate Passport


        Learn how to activate Passport on your Apple TV


        To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV. 


        If you are unable to watch the video because it says you need to activate Passport, it is likely that the account you used to activate the PBS app on the Apple TV was different than the account you used to activate Passport. 

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        No. We only ask that you share your PBS.org viewing history. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for your local station, the station to which you have donated, to easily communicate with its members. 


        Related topics:

        What is PBS Passport?

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        Availability of certain videos on the PBS.org player (http://www.pbs.org/video/) and our mobile apps has recently changed. This has created issues for some educators using PBS content. We regret the inconvenience you have experienced and we are working to determine possible alternatives.

         

        In the meantime, you may be able to find helpful materials through PBS LearningMedia (http://www.pbslearningmedia.org/), a free service that offers thousands of innovative, standards-aligned digital resources, compelling student experiences, and professional development opportunities for teachers. Videos can also be purchased on the ShopPBS.org website.


        Related topics:

        Learn more about PBS LearningMedia

        How to find Passport videos

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        The link to Donate is located in the top navigation menu of PBS.org. In most cases, clicking the Donate link will open a new browser window taking you to your local station's donation page on their website. When you are finished donating, you can close the browser window to return to PBS.org and activate your Passport member benefit. 


        Related topics:

        Learn more about PBS Passport

        Learn more about activating your Passport member benefit



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        We're aware of a recent error message on some Safari browsers saying videos will not load. We're looking into the issue on our side to find a fix as soon as possible. Be sure you are using the latest version of Safari. Update Safari


        Until these issues are fixed, we recommend that you try using another browser, such as Firefox or Google Chrome, as we've had no reports of the same error message appearing on those other browsers.


        UPDATE YOUR BROWSER:

        Update Safari

        Update Google Chrome

        Update Internet Explorer

        Update Firefox



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        The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. 


        • After you have received an email from PBS, click Click Here to  Activate Now (Figure 1).


        Figure 1


        • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
        • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2).

        * Please note that you must check this box to continue with the Passport activation process.

        Figure 2


        • Click Confirm (Figure 3).

        Figure 3


        • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

        Figure 4



        • Passport content is designated by a blue "compass rose" icon. The icon appears next to your name, indicating that you are logged in and can view Passport videos.

        Figure 5


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        To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.


        If your membership is not activated, please contact your local station.



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        If you did not receive an activation code, please contact your local station.


        Often you are already activated through the website. To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

         

         


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        You must activate Passport in order to watch the video that displays the PBS Passport message. You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content. 


        If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.


        Related topics:

        What is PBS Passport?

        What shows are available with PBS Passport?

        Does PBS Passport cost anything?


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        Please begin by checking your email spam folder. If the email is not there, please contact your local station. Be sure you are checking the same email account you used when you registered for PBS Passport.


        Please keep in mind that often if you are already on pbs.org, you have clicked a link to activate your Passport membership and no other action is required. 


        To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

         

         

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        Please click the following link http://www.pbs.org/passport/lookup/ and follow the instructions provided.





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        To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: http://www.pbs.org/passport/lookup/

         

        Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

        • A confirmation that you have activated (a).
        • A link to PBS.org where you can sign in (b).
        • Member status for any additional accounts you may have (c).
        • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.

         


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        If you do not remember your password, please click the following link to reset it:


        https://account.pbs.org/accounts/send-reset-password/


        You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password.


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        Passport is not a site separate from PBS.org. To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page.




        After logging in, you'll see that all PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.




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        Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.


        • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.
        • Click Deactivate located at the bottom of the screen.
        • Exit the app and return to your main Apple TV screen. This gives the PBS app time to reset and deactivate itself.
        • Click the PBS app icon to enter the PBS app again. You will see a new screen saying the app needs to be activated.
        • This new screen will give you activation instructions and an activation code, seven characters in length. 
        • Go to your computer and open a browser such as Chrome, Firefox, or Safari and in the address bar at the top, type http://pbs.org/activate
        • Enter the seven-character activation code in the textbox provided (This is NOT your Passport activation code
        • Click Continue.
        • You will be taken to a page asking you to sign in with a Google, Facebook, or PBS account. Use the same account you used when you activated Passport.
        • You will see a screen that your Apple TV has been activated. Return to the Apple TV where it will automatically update and you can begin watching Passport videos.


        Related topics:

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        If you have already activated your account DO NOT click the activation link again. Simply click Sign In on PBS.org and begin browsing Passport content.


        ** When you sign in you must use the same email address you used when you activated your Passport membership.

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        No. Your activation code is a four-word combination such as cat-tree-ship-onyx. Your password is, well, the password you created yourself. 


        Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership with the activation link that was sent to you, only sign in using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In to PBS.org using the same email address that you used when you activated your account.



        Take a look at the activation process

        Check to see if your Passport account is activated

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        If you need to change the email address that is connected to your Passport account, please go to this link: https://account.pbs.org/accounts/register/ and create an account using your new email address. After you have done that, please contact your local station and notify them of your new account details. 


        Membership information is retained on a local level so your local station can set up your account using your new information.

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        It sounds like your Apple TV is not set up with the same email/credentials used when activating Passport. Therefore, the Apple TV PBS App must be reset to use the Passport email address. To do this you will need to deactivate and reactivate the PBS app with the correct email. (Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.

         

        Follow the steps below to activate your Passport member benefit:

        • Within the PBS app on the Apple TV, click on Settings.
        • Click on Deactivate.
        • Exit to main Apple TV page.
        • Click on PBS app.
        • Instructions will appear on the screen instructing the user to go on their computer and visit http://pbs.org/activate and enter password which will be provided on the screen (note, this is not the Passport activation code).
        • Visit http://pbs.org/activate, enter provided activation code, press enter.
        • You will be taken to a page asking you to login – at this point you must login the same way they have logged into Passport, with the email affiliated with Passport.
        • Enter the email affiliated with Passport, enter the password set up when originally logging into Passport.
        • Click Sign In.
        • Apple TV PBS app will automatically be updated with this information and will have all the benefits of Passport.

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        This means that your Passport account has already been activated and, fortunately, you only need to activate once. To confirm that you are activated, please go to http://www.pbs.org  and sign in with the same email (Facebook, Google, or PBS Account) that you used when you activated


        If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. You may then search through the site, and any videos bearing that blue and white compass rose icon are available to Passport members only.


        If you see your name but no icon, please sign out and sign in with the same email (Facebook, Google, or PBS Account) that you used when you activated


        How do I sign in to Passport?

        What does the Passport activation process look like?

        How can I tell which videos are Passport videos?


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