Frequently asked questions

You may be seeing this message because your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. There are two different expiration dates for some videos on PBS.org: 

  1. the date that the free streaming rights for a video have expired;
  2. the date that the extended streaming rights for Passport members expires. 


Other times, the streaming rights for a video have expired completely, for all viewers. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. It's likely that in some cases, PBS no longer holds rights to stream the show are you trying to watch.

 

If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport

 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


Related topics:

I am getting a message that a video is unavailable in my area. Why?

I want to change the station to which I am currently localized. How do I do that?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

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There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

 

If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


Related topics:

I am getting a message that a video is unavailable in my area. Why?

I want to change the station to which I am currently localized. How do I do that?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

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What does "localized" mean? Localized simply means choosing the station that is typically in or near the area where you live. It is the station whose TV schedule you wish to view and if you donate to PBS, it is the station to which you want to donate.

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  • When you are on PBS.org, hover your mouse over or click the icon for the station that you are currently localized to and when the dropdown appears, click Change Your Local Station.  


  • A list of local stations appears. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations

  • You have two ways to search for stations: 
    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  


  • A list of available stations appear, click the station to which you want to localize and click Confirm Station



  • The logo of your new station is displayed in the top navigation menu to the right of the PBS Video logo.


  • Related topics:

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?


    Did you find it helpful? Yes No

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    As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help with transcript requests. You can visit the program website or contact the producers of the program you are interested to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site (Programs A-Z) or the PBS Program Contacts page (Programs Contacts).


    Contact the producers of a show


    Related topics:

    I am getting a message that a video is unavailable in my area. Why?

    I want to change the station to which I am currently localized. How do I do that?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    Can you please tell us how we can improve this article?

    Creating an account is free and provides you with the following benefits:

    • Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
    • Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
    • PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.

    Related topics:

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    Many videos have links located directly beneath the video description that allow you to purchase the video in shoppbs.org or iTunes. Click each link to purchase the video from the associated website. 



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    I am getting a message that a video is unavailable in my area. Why?

    I want to change the station to which I am currently localized. How do I do that?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    • Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, Safari* 
    • Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
    • Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
    • Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 

    * Latest, or most widely used version.

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    Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available for streaming the day after they are broadcast on television and are usually available online for up to two weeks after. We suggest that you search the PBS.org website the day after a show is broadcast and see if it is available for streaming. 


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Most of our content producers require that we make their content available to residents of the United States only. For content distributed via the internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers. You can find your IP address by going to the following website: http://www.howtofindmyipaddress.com/. Your IP address will show up in big green numbers (example: 149.49.939.10). 


    Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.


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    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system. 


    We've recently noticed this error sometimes occurring with our videos when users are using the Safari browser. We are currently investigating the issue and will have this fixed as soon as we can. Until then, we recommend using an alternate web browser to watch the videos, such as Chrome or Firefox.


    Related topics:

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


    Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


    Related topics:

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    Can you please tell us how we can improve this article?

    Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


    Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


    Related topics:

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


    Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


    Related topics:

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


    The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


    • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



    How to access your Watchlist


    Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



    Related topics:

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


    Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Each video in your Watchlist has a blue "X" located in the upper right side of the video. Click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.


    If you do not see the blue "X," simply open a browser window and go to pbs.org. Log in using your account username and password, navigate to the Watchlist, then remove the desired programs by clicking the "X".



    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
    • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


    Figure 1



    How to quickly view the primetime schedule
    • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
    • Click Full Schedule to view the entire schedule (Figure 2.2).

    Figure 2



    Related topics:

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

    Figure 1




    • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

    Figure 2


    • You have two ways to search for stations:

    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

    Figure 3

    • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
    Figure 4



    The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


    Figure 5


    Related topics:

    Can I choose any station in the United States?

    How do I make a donation?

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    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


    What does localized mean?


    Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


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    How do I make a donation?

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    Can you please tell us how we can improve this article?

    All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.


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    How do I make a donation?

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    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    The following instructions demonstrate how to activate the PBS app on your Roku device. If you find that you are still having problems, please contact us.

    • When you open the PBS App on your Roku device, you should be given an activation code (Example: RQF1L5)
    • When you have your Roku Activation code handy, please click the following link, http://www.pbs.org/activate or open a browser on your computer and type "www.pbs.org/activate" into the address bar at the top. 
    • Carefully enter your activation code in the white space (textbox), and hit Continue. You can also press Enter on your keyboard.




    • You should see the screen below:




    • Sign in with your PBS Account. If you don’t have a PBS Account, click the link “Create one here.” to create a new PBS Account to complete your activation.


    *** Note: A few viewers have reported seeing the screen below: ***


    If you see this message, please go back to http://www.pbs.org/activate, re-enter your activation code, and click the Continue button. If you then see this error message again, please let us know. If you still have problems with your activation, please create a help ticket and our support team will be pleased to assist you. 


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    Yes. The PBS app is free on Roku.

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    To create a PBS Account, follow the instructions below. 


    * Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


    • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


    Figure 1




    • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

    Figure 2


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 3.2).

    Figure 3


    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

    Figure 4


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    If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


    This page demonstrates how to create a PBS account. 


    • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

    Figure 1


    • Click Sign in with Email (Figure 2).


    Figure 2


    • Click Create a PBS Account (Figure 3).


    Figure 3


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 4.2).


    Figure 4

    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

    Figure 5



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    I can't log in because I don't have an account, what can I do?

    How do I play a video?

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    The easiest way to find full episodes by genre is as follows:

    • From the top navigation bar, click Shows (Figure 1.1).
    • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
    • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
    • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


    Figure 1


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    You may be seeing this message because your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. There are two different expiration dates for some videos on PBS.org: 

    1. the date that the free streaming rights for a video have expired;
    2. the date that the extended streaming rights for Passport members expires. 


    Other times, the streaming rights for a video have expired completely, for all viewers. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. It's likely that in some cases, PBS no longer holds rights to stream the show are you trying to watch.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


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    There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


    Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


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    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    What does "localized" mean? Localized simply means choosing the station that is typically in or near the area where you live. It is the station whose TV schedule you wish to view and if you donate to PBS, it is the station to which you want to donate.

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    • When you are on PBS.org, hover your mouse over or click the icon for the station that you are currently localized to and when the dropdown appears, click Change Your Local Station.  


    • A list of local stations appears. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations

    • You have two ways to search for stations: 
      1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code
      2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  


  • A list of available stations appear, click the station to which you want to localize and click Confirm Station



  • The logo of your new station is displayed in the top navigation menu to the right of the PBS Video logo.


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    As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help with transcript requests. You can visit the program website or contact the producers of the program you are interested to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site (Programs A-Z) or the PBS Program Contacts page (Programs Contacts).


    Contact the producers of a show


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    Creating an account is free and provides you with the following benefits:

    • Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
    • Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
    • PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.

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    Many videos have links located directly beneath the video description that allow you to purchase the video in shoppbs.org or iTunes. Click each link to purchase the video from the associated website. 



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    • Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, Safari* 
    • Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
    • Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
    • Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 

    * Latest, or most widely used version.

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    Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available for streaming the day after they are broadcast on television and are usually available online for up to two weeks after. We suggest that you search the PBS.org website the day after a show is broadcast and see if it is available for streaming. 


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    Most of our content producers require that we make their content available to residents of the United States only. For content distributed via the internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers. You can find your IP address by going to the following website: http://www.howtofindmyipaddress.com/. Your IP address will show up in big green numbers (example: 149.49.939.10). 


    Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.


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    This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system. 


    We've recently noticed this error sometimes occurring with our videos when users are using the Safari browser. We are currently investigating the issue and will have this fixed as soon as we can. Until then, we recommend using an alternate web browser to watch the videos, such as Chrome or Firefox.


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    PBS works with a variety of partners to develop high quality educational content. Some of our agreements with our partners require that materials are exclusive to individual platforms for a specific amount of time and it is only after that period that those materials are available to PBS LearningMedia. We encourage you to keep checking PBS LearningMedia to see when your favorite shows are added to our collection. Thank you.

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    Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour

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    As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


    Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


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    You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


    Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


    If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.


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    Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


    Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


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    One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:

    • turn off AdBlock 
    • exclude PBS.org pages from being affected by AdBlock

    If the solutions below do not help, please try another browser such as Chrome, Firefox, Internet Explorer, or Safari. Be sure all browsers are up to date.

     

    How to fix it

    • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
    • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


    Figure 1


    AdBlock can also look like the following:

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    There are a couple of different reasons why you may have received this message. It's possible that either your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television, or the free streaming rights for the video you are trying to watch have expired. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. PBS no longer holds rights to stream this program.

     

    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport


    Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 

     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


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    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

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    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


    The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


    • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



    How to access your Watchlist


    Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



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    Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


    Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



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    Each video in your Watchlist has a blue "X" located in the upper right side of the video. Click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.


    If you do not see the blue "X," simply open a browser window and go to pbs.org. Log in using your account username and password, navigate to the Watchlist, then remove the desired programs by clicking the "X".



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    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


    The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


    • To add a video to your Watchlist, click Add to Watchlist located beneath the large image on any video you are watching. 



    How to access your Watchlist


    Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



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    Are videos ever removed from my Watchlist without my knowledge?

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    I am getting a message that a video is unavailable in my area. Why?

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    • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
    • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


    Figure 1



    How to quickly view the primetime schedule
    • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
    • Click Full Schedule to view the entire schedule (Figure 2.2).

    Figure 2



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    • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

    Figure 1




    • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

    Figure 2


    • You have two ways to search for stations:

    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

    Figure 3

    • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
    Figure 4



    The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


    Figure 5


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    Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


    What does localized mean?


    Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


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    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

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    • To view closed captioning on the video you are watching, click the CC icon located in the bottom right side of the video (Figure 1).


    Figure 1


    • When the captions are activated, the icon changes color to indicate that they are active and the closed captions appear at the bottom center of the video (Figure 2).


    Figure 2



    If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:


    Steve Scheel

    Senior Director, PBS Media Operations

    2100 Crystal Drive

    Arlington, VA 22202

    Tel: 703-739-5481

    Fax: 703-739-5777

    Email: closedcaptioning@pbs.org


    Please make sure that your feedback includes all of the information required by the Federal Communications Commission:


    Your name, postal address, and other contact information, such as telephone number or e-mail address;

    The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;

    Information sufficient to identify the software or device used to view the program;

    The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;

    The specific relief sought;

    The preferred format or method of response to the feedback.


    Related topics:

    The video I'm watching doesn't have closed captions. What can I do?

    How do I change my preferred station?

    How do I make a donation?

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.


    Related topics:

    How do I turn on closed captions?

    How do I turn on captions on my Apple TV?

    How do I turn on closed captions on Roku?

    The video I'm watching doesn't have closed captions. What can I do?

    How do I change my preferred station?

    How do I make a donation?

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:


    Steve Scheel

    Senior Director, PBS Media Operations

    2100 Crystal Drive

    Arlington, VA 22202

    Tel: 703-739-5481

    Fax: 703-739-5777

    Email: closedcaptionteam@pbs.org


    Please make sure that your feedback includes all of the information required by the Federal Communications Commission: 

    • Your name, postal address, and other contact information, such as telephone number or e-mail address;
    • The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;
    • Information sufficient to identify the software or device used to view the program;
    • The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;
    • The specific relief sought;
    • The preferred format or method of response to the feedback.


    Related topics:

    Where is the closed captioning button located on videos?

    Learn how to format your captions

    How do I turn on closed captions?

    How do I turn on captions on my Apple TV?

    How do I turn on closed captions on Roku?

    The video I'm watching doesn't have closed captions. What can I do?

    How do I change my preferred station?

    How do I make a donation?

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account


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    The following instructions demonstrate how to activate the PBS app on your Roku device. If you find that you are still having problems, please contact us.

    • When you open the PBS App on your Roku device, you should be given an activation code (Example: RQF1L5)
    • When you have your Roku Activation code handy, please click the following link, http://www.pbs.org/activate or open a browser on your computer and type "www.pbs.org/activate" into the address bar at the top. 
    • Carefully enter your activation code in the white space (textbox), and hit Continue. You can also press Enter on your keyboard.




    • You should see the screen below:




    • Sign in with your PBS Account. If you don’t have a PBS Account, click the link “Create one here.” to create a new PBS Account to complete your activation.


    *** Note: A few viewers have reported seeing the screen below: ***


    If you see this message, please go back to http://www.pbs.org/activate, re-enter your activation code, and click the Continue button. If you then see this error message again, please let us know. If you still have problems with your activation, please create a help ticket and our support team will be pleased to assist you. 


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    Yes. The PBS app is free on Roku.

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    Yes. You'll need to open a browser on your computer, tablet, or phone and enter http://www.pbs.org/activate in the address bar. Type your activation code in the textbox provided and click Continue.


    After you have completed these steps, go back to your Roku device and your PBS app will be activated.



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    To create a PBS Account, follow the instructions below. 


    * Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


    • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


    Figure 1




    • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

    Figure 2


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 3.2).

    Figure 3


    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

    Figure 4


    Related topics:

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    If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


    This page demonstrates how to create a PBS account. 


    • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

    Figure 1


    • Click Sign in with Email (Figure 2).


    Figure 2


    • Click Create a PBS Account (Figure 3).


    Figure 3


    • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
    • Click Register (Figure 4.2).


    Figure 4

    • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

    Figure 5



    Related topics:

    I don't want to sign in with Facebook or Google. What can I do?

    I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

    I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?

    I can't log in because I don't have an account, what can I do?

    How do I play a video?

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    If you have lost your password, you can reset it right from PBS.org by following the steps below:


    • Click Sign In in the upper left side of the screen. 
    • Click Sign In with PBS Account
    • Click Forgot your password? 
    • Enter your email address and click Reset.
    • Go to the email inbox that is associated with this account and click the link that was sent to you.
    • Follow the instructions to reset your password.
    ** If you have forgotten your Google or Facebook password, please use the "forgot password" feature on those websites.

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    If you cannot see the logout link in the dropdown menu in the top of the page, please try minimizing your browser window to change the menu view. Follow the steps below to learn how to do this.


    • Click the minimize icon on your browser (Figure 1). The minimize icon is located on the left on Macs and on the right on PCs.
    Figure 1


    • Click your mouse on the edge of the browser window and drag it until the menu in the upper left compresses to three horizontal bars.
    • Click the horizontal bars to expand the menu (Figure 2).
    Figure 2


    • Click Open (Figure 3).
    Figure 3


    • Click Sign Out (Figure 4).
    Figure 4



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    • Click your name at the top of the page and click Favorite Shows from the dropdown menu (Figure 1).

    Figure 1



    • Click the thumbnail image of the favorite show that holds the video you want to watch (Figure 2).

    Figure 2


    • Click the play button in the center of the large image at the top of the page (Figure 3).

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    You can Favorite a show or add an individual video to your Watchlist. This section shows you how to Favorite a show. (Learn how to add a video to your Watchlist


    How to Favorite a show


    You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



    To favorite a show from a video page, click the Favorite This Show button below the video image.



    Related topics:

    How do I watch a video that is in my Favorites?

    How do I play a video?

    How do I favorite a show?

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    How to Favorite a show

    Learn how to add a video to your Watchlist 


    You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



    To favorite a show from a video page, click the Favorite This Show button below the video image.



    Related topics:

    How do I watch a video that is in my Favorites?

    How do I play a video?

    How do I favorite a video?

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    The easiest way to find full episodes by genre is as follows:

    • From the top navigation bar, click Shows (Figure 1.1).
    • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
    • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
    • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


    Figure 1


    Related topics:

    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    Can you please tell us how we can improve this article?

    The easiest way to search for a video on PBS.org is to use the keyword search feature located in the upper right side of the PBS.org website. If you want to see Nature's Soul of the Elephant, you can simply type "Nature Soul of the Elephant." You can use quotation marks around the title for more accurate results or, if you are not sure of the exact title, just type keywords. 


    If you are searching for a specific episode of a show, you can type the show name and season and episode number in the keyword search. For example, Poldark Season 1 Episode 2. 





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    Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport


    The best way to find all episodes of a show is to use the filters on PBS.org. In the following example, we'll look for all episodes of the Masterpiece show, Downton Abbey.


    • Begin by typing the show name in the keyword search located in the upper right side of PBS.org and press Enter on your keyboard or click the magnifying glass icon (Figure 1).


    Figure 1


    • Click Show Filters (Figure 2).
    Figure 2


    • Under Filter by Type, click Video and Episode and under Filter by Show, click Masterpiece (Figure 3).
    Figure 3


    • To remove any filters and broaden your search, click the X next to the filter you want to remove (Figure 4).
    Figure 4


    • The episodes appear down the page (Figure 5).
    Figure 5


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    You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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    Contact information for PBS member stations can be found by using the PBS Station Finder


    If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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    Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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    A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


    PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


    PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


    If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


    For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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    All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


    You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


    You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.


    Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.


    Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

     

                PBS Program Scheduling & Editorial Management

                2100 Crystal Drive

                Arlington, VA 22202


    You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.


    Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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    A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


    * Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


    Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


    PBS is not affiliated with Worldcat.org.


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    To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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    Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.


    Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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    We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


    Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


    In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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    Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

    1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
    2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


    Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


    Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


    If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


    Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

    1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
    3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


    For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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    • To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window (Figure 1).


    Figure 1



    • Once captions are activated, the CC icon turns blue, indicating they are activated (Figure 2). The captions appear in the center of your screen and you can format the appearance of the captions by clicking the icon located in the upper right side of the viewing window. Learn how to format your captions


    Figure 2



    Related topics:

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    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.

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    You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


    Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


    If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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    Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.


    You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 


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    Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


    Contact information for PBS member stations can be found by using the PBS Station Finder.

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    Yes. Follow the instructions below to format your closed captions.


    • Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.


    Figure 1



    • A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions: 
      • (1) Caption text size - Click the slider and drag to adjust the size of your captions.
      • (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display.
      • (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow. 
      • (4) Caption font color - Click the block of color that you want your captions to display in. 
      • (5) Background color - Click a block of color to choose the color that will display behind the captions.
      • (6) Window color - Click a block of color for your closed captions border.
      • (7) Text opacity - Click the slider and drag to brighten or darken your caption text.
      • (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text.
      • (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text. 
    • A real time preview at the top of the popup box displays each adjustment (10).
    • When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset.
    • If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12).

    Figure 2


    • After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3).

    Figure 3


    Related topics:

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    There are two different ways to contribute to PBS:


    1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
    2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizesyou are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 


    PBS Foundation

    2100 Crystal Drive

    Arlington, VA 22202


    Or you can designate a gift to PBS via the Network for Good Website.

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    What are the banners you see on PBS.org?


    The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


    Why are there banners on pbs.org?


    PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


    If I’m a company, how can I get my message on PBS.org?


    PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


    Feedback


    We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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    You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.


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    Contact information for PBS member stations can be found by using the PBS Station Finder


    If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 



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    You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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    Yes. If you would like to change your local station setting, follow the steps below:




    • Click More Stations.



    • Locate your preferred station by zip code or by state. In this example we are looking up stations by zip code so we'll type the zip code in the textbox provided and click Search by ZIP Code.


    • The results based on your selection appear. Click the name or call letters of the station or call letters to which you want to localize.
    • Click Confirm Station.


    • The station information for the station to which you are now localized appears.




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    Unfortunately, our Station Finder is based upon the U.S. zip code and/or state system. Since you watch PBS in Canada, please first identify which PBS station you watch so that you can look up its schedule or contact it directly. Several PBS stations serve Canadian audiences, with principal stations as follows:


    • KCTS Washington
    • KSPS Washington
    • WTVS Michigan
    • WNED Buffalo/New York
    • WXXI Rochester/New York
    • WCFE Mountain Lake/New York
    • Vermont PTV
    • WGBH-Boston/Massachusetts
    • New Hampshire PTV


    If you recognize the call letters for your local station, visit our Station Finder, click Click here to lookup a new station, click More Stations then search by Zip code or State. 


    If you do not recognize your station or know its state, please contact us with your station's call letters and we will find the appropriate contact information for you. 


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    PBS is not a production entity. We acquire previously completed programming or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


    If you want to contact the producers of the show you are interested in directly, you can find contact information for the producers of most PBS and PBS KIDS! shows at either PBS Shows or PBS KIDS! Shows.


    Some of our local stations, which are independently owned and operated, do produce programming and may be connected to the program in which you are interested. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations is available using the PBS Station Finder.


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    PBS’ national headquarters does not distribute PSAs, birthday announcements or local community announcements. Since all of our member stations are independently owned and operated and make scheduling decisions locally for their viewing area, you may wish to contact the stations in your area directly with your request. Contact information for PBS member stations can be found using the PBS Station Finder.

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    Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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    If you are interested in working at PBS headquarters in Arlington, VA, you can find job listings on the Career Opportunities page.


    PBS member stations are independently owned and operated, and there may be openings at a local station in your geographic area. PBS member station contact information is available through the PBS Station Finder

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    Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.

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    A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”


    PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.


    PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.


    If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/


    For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:


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    Please check the All Shows A-Z list for a comprehensive list of all program websites on PBS.org. There are several reasons a particular program may not have a website on PBS.org, including:


    • The program is not a PBS program, but was purchased by your local station from an independent distributor. 
    • The producers of the program have chosen not to have a website for various possible reasons. 
    • A website for the program may exist, but is not part of PBS.org. 


    If you cannot find your favorite program on PBS.org, please check your local station's website via our Station Finder, or use an Internet search engine (Google, Yahoo, Excite, etc.).

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    PBS is not a production entity. Therefore, we do not assist in the direct production of shows. We acquire previously completed programming or enter into production agreements with a variety of independent producers.


    You may contact the producers of a PBS or PBS KIDS! program directly with your autograph request. You can find program contact information at PBS Shows or PBS KIDS! Shows.


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    All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 


    You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.


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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.


    Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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    PBS generally holds the rights to its shows for three years following the original broadcast. After the PBS term of broadcast expires, the show rights revert to the producers, and PBS is therefore no longer able to distribute these expired shows to our member stations.


    Since all final show decisions are made by local stations, and sometimes include shows from distributors other than PBS, we suggest you contact your local station for more information on their schedule. Contact information for PBS member stations can be found using the PBS Station Finder.


    You might be interested to know that several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items you are interested in.


    * Please note that PBS is not affiliated with Worldcat.org.

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    PBS is not a production entity. We acquire previously completed shows or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.


    Some of our local stations, which are independently owned and operated, do produce shows and may be connected to the show you are interested in. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations can be found using the PBS Station Finder.

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    Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 


    You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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    The availability of transcripts varies widely by shows. Please visit a show’s website to determine if a transcript is available. A list of shows is available through the All Shows A-Z and Shows Contacts sites.

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    For information about possible upcoming tours, you can contact ANTIQUES ROADSHOW directly by calling their toll free hotline at 1-888-762-3749 or by emailing them at Antiques Roadshow Contact Form.


    Contact information for the appraisers featured on ANTIQUES ROADSHOW are listed on the ANTIQUE ROADSHOW Appraisers page.


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    You can find information about many of the cooking shows featured on PBS stations by visiting the PBS Food website located at http://www.pbs.org/food.


    Please note that these shows are not necessarily distributed by PBS. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently. PBS stations also obtain shows from independent producers and other distributors, which is often the case with cooking shows. 


    Please note that whether or not a cooking series publishes individual recipes on its website is a decision made by each show’s producers, not PBS. Due to copyright restrictions in the contract for cookbook publication, many cooking series post only a few sample recipes on their websites. 


    PBS Food pulls together thousands of recipes from our wealth of national, locally-produced, and KIDS shows to create a fully-searchable database. PBS Food has traveled across America to collect information on all your favorite food and cooking shows, as well as the best shows aired on your local station. The site also provides a directory of chefs and food blogs from PBS shows and local stations. Be sure to check out the PBS Food blog "Fresh Tastes," which is a celebration of food and cooking. The blog is authored by popular food bloggers Jenna Weber and Marc Matsumoto. PBS Food is expanding rapidly, so come back regularly for new recipes from your favorite shows.

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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.


    However, some of our member stations do produce television shows. Contact information for PBS member stations can be found using the PBS Station Finder.


    You may also be interested in contacting the producers of one of our ongoing series as they are responsible for the content of their individual shows. Most of our show contacts are located on the PBS Shows and PBS KIDS! Shows websites.


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    Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.


    Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.


    Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

     

                PBS Program Scheduling & Editorial Management

                2100 Crystal Drive

                Arlington, VA 22202


    You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.


    Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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    A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.


    * Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.


    Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.


    PBS is not affiliated with Worldcat.org.


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    Unfortunately, many of our performance shows are cleared for broadcast only. Agreements with artists, guilds and unions prohibit us from making them available in any other form. We apologize for the disappointment. If you would like to contact the producers of a show directly with your request, you can find contact information on the PBS Shows page.


    You may also find more information available on the show's website. Please check the All Shows A-Z list for a comprehensive list of all show websites on www.pbs.org.

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    To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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    Unfortunately, due to copyright restrictions on the products and shows offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S. We do not have information on retailers outside of the United States. 


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    You can request a copy of the PBS Catalog by calling 1-800-531-4727 or by visiting the Shop PBS website and filling out the Catalog Request form. The form can be accessed through the Request a Catalog link located on the bottom right-hand side of the Shop PBS website,



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    Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.


    Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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    To subscribe to the PBS Previews Newsletter, go to the Subscribe to PBS Previews website, enter your email address in the space provided and click Sign Up. 


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    We have been alerted to these inauthentic messages being sent to people. These emails are not originating with PBS or any of our partners, but from spammers who are sending counterfeit emails claiming to be from a domain similar to pbs.org in an attempt to confuse users.


    Our colleagues are working to add additional authentication protocols act.pbs.org to make it more difficult for unauthorized parties to make use of it while they investigate more permanent solutions.


    In the meantime, we suggest tagging the emails as spam so they go automatically into your junk folder. Also, this alerts your email service provider so they can take appropriate action. We regret that you are receiving these messages.

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    Usage of our videos in a public performance type of setting is dependent upon whether the shows one purchases come with AV (limited public performance) rights.


    Many of our shows that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the show as long as no admission fee is charged, and the viewing is in accordance with the following guidelines: 

    1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
    3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


    For more information, please visit the PBS Shop for Teachers Website at:


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    If you would like to place the PBS logo on your website, please contact us with your request.

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    You may use and reproduce articles and content found on the PBS Parents and Teachers websites. You may not, however, charge for the information that you are using or distributing, and each article used must include proper sourcing (i.e. "This information was provided by PBS Parents/PBS Teachers") and the content's URL web address on the pbs.org site.

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    You can place a link to PBS.org on your website, provided you clearly indicate the link is for “PBS.” Please note that PBS.org content cannot be reproduced for commercial purposes, and use of any PBS content must include a citation of the appropriate website address. Unfortunately, PBS does not link to unsolicited web addresses.

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    To use images, text, or other content from a PBS Show website for online or print publication, please send your request to the producers of that website, as they have the authority to grant permission or can direct you to their original source. You can find PBS show producer contact information on the show site itself or on our Program Contacts page. Be sure to include the exact address of the website where the content is located. 


    To use images, text, or other content from other areas of PBS.org that are not part of show websites, contact us.

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    Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

    1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
    2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 


    Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.


    Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website


    If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.


    Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

    1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
    3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 


    For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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    As the national membership organization of public television stations, PBS acquires show rights and distributes shows to its member stations. Since PBS is not a production entity, we are not able to assist with requests for footage.

    You can check directly with the producers of the show you are interested in to see if you may obtain permission from them to use footage. Contact information for most PBS shows can be found on the individual show website or the PBS Program Contacts page located at All Shows A-Z or Program Contacts.


    You may also wish to check Footage.net, a virtual stock footage catalog with the latest information and clips from A.R.I.Q. Footage, ABCNEWS VideoSource, Archive Films/Archive Photos, Budget Films, CASCOM, CNN ImageSource, Fabulous Footage, Film Bank, Grinberg Film Libraries, Reuters Television, Streamline Film Archives, and much more. 


    You may also be interested in stock footage available from our Boston member station, WGBH. For more information, please visit the WGBH Stock Sales website.

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    Usage of our videos in a public performance type of setting is dependent upon whether the programs one purchases come with AV (limited public performance) rights.


    Many of our programs that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the program as long as no admission fee is charged, and the viewing is in accordance with the following guidelines:


    1. In-Room Use. Customer has the right to exhibit the Programs to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Programs may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.
    2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Programs over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available.
    3. Digital/Wide Access Network. Programs MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server.


    For more information, please visit the PBS Shop for Teachers Web site at PBS Educational Media Helpdesk.

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    • To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window (Figure 1).


    Figure 1



    • Once captions are activated, the CC icon turns blue, indicating they are activated (Figure 2). The captions appear in the center of your screen and you can format the appearance of the captions by clicking the icon located in the upper right side of the viewing window. Learn how to format your captions


    Figure 2



    Related topics:

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    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.

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    For online closed captioning feedback, please contact:


    Steve Scheel

    Senior Director, PBS Media Operations

    2100 Crystal Drive

    Arlington, VA 22202

    Tel: 703-739-5481

    Fax: 703-739-5777

    Email: closedcaptionteam@pbs.org

     

    Please make sure that your feedback includes all of the information required by the Federal Communications Commission:

    • Your name, postal address, and other contact information, such as telephone number or e-mail address; 
    • The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; 
    • Information sufficient to identify the software or device used to view the show; 
    • The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; 
    • The specific relief sought; and 
    • The preferred format or method of response to the feedback. 


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    You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


    Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


    If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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    You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing.


    If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 


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    Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.


    You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 


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    Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.


    Contact information for PBS member stations can be found by using the PBS Station Finder.

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    Yes. Follow the instructions below to format your closed captions.


    • Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.


    Figure 1



    • A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions: 
      • (1) Caption text size - Click the slider and drag to adjust the size of your captions.
      • (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display.
      • (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow. 
      • (4) Caption font color - Click the block of color that you want your captions to display in. 
      • (5) Background color - Click a block of color to choose the color that will display behind the captions.
      • (6) Window color - Click a block of color for your closed captions border.
      • (7) Text opacity - Click the slider and drag to brighten or darken your caption text.
      • (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text.
      • (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text. 
    • A real time preview at the top of the popup box displays each adjustment (10).
    • When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset.
    • If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12).

    Figure 2


    • After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3).

    Figure 3


    Related topics:

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    We encourage you to support your local PBS member stations. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Many stations offer their members a program guide, highlighting the air dates and times of shows you won't want to miss. For more information on supporting PBS, please contact your member station. Member station information can be found by using the PBS Station Finder


    Learn more about donating to PBS

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    There are two different ways to contribute to PBS:


    1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
    2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizesyou are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 


    PBS Foundation

    2100 Crystal Drive

    Arlington, VA 22202


    Or you can designate a gift to PBS via the Network for Good Website.

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    Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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    Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.


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    What are the banners you see on PBS.org?


    The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.


    Why are there banners on pbs.org?


    PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.


    If I’m a company, how can I get my message on PBS.org?


    PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.


    Feedback


    We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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    Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


    Related topics:

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

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    • Android users can go to the Google Play store on your device and search for PBS video.  
    • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


    Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


    Related topics:

    Is the PBS app free?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

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    When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

    1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
    2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


    Logging in to the app allows you to:

    • create and access your Watchlist
    • view your local TV Schedule
    • donate to your local station


    Figure 1




    If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


    Figure 2


    Related topics:

    Is the PBS app free?

    How do I download the app?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

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    Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


    Keep in mind that features are only consistent if you are logged in to both the app and your computer with the same login information. In other words, if you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

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    Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:


    • Reboot your device (power off, power on). 
    • Turn Wi-Fi off and back on. 
    • Try connecting to different Wi-Fi hotspots. 
    • Be sure Airplane mode is off. 
    • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
    • Reboot your Wi-Fi Router. 
    • Delete and re-install the app (Note: This will not affect your Watchlist)  
    • Upgrade to the latest version for your device.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Is the app compatible with Chromecast?

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    If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


    • Broadcast TV - Binghamton 
    • Broadcast TV - Elmira (Corning).


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

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    Can you please tell us how we can improve this article?

    • From the main screen, click Settings.
    • Click General.
    • Click Accessibility.
    • Click Closed  Captions + SDH.
    • Press Select on your Apple Remote to turn on closed captions and subtitles.

    Still experiencing issues?
    If you still are not able to turn captions on, hold down the select button (the round button on the remote) for a few seconds while you're watching a video and this will bring up a menu for captions. Turn captions to "English" (and not "Auto"). This will turn captions on when you return to the video. This has to be repeated for every video.

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    In order for a video to be in the Resume section of the Watchlist where you can continue watching where you left off:

    • The video must be a full episode
    • You must have watched more than 5 minutes of the video.


    If these requirements are not met, the video will not appear in the Resume section of the Watchlist. The video will, however, remain in the Saved and History sections of your Watchlist. From the Saved and History sections, a video must be played from the beginning. The video can only pick up where you left off if it is in the Resume section of the Watchlist. 


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    Can you please tell us how we can improve this article?

    No. You can add an unlimited number of videos to your Watchlist, however, only 100 videos appear at one time. Once a video is removed from your list, a video further down your list will take its place, always totaling 100.


    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    Can you please tell us how we can improve this article?

    Yes, the Xbox app was recently retired. We apologize for any inconvenience.


    You can still access PBS programming on a wide array of platforms, including the PBS Video app for desktop, tablet and mobile, as well as Roku, AppleTV and Amazon Fire TV and Chromecast. A list of ways users can stream PBS and PBS KIDS content can be found at: http://www.pbs.org/anywhere/.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Not your first time logging in? Learn how to log in again

    How to log in for the first time


    If you have just downloaded the app, follow the steps below to log in for the first time. 

    • Tap the green Sign In button found on the opening animated screen. 



    • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




    How to log in


    If you have logged in to the app before, follow the steps below to log in again.


    • From your Settings screen, click Sign in.


      • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


      Related topics:

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      In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


      Sign in with Facebook:

      • Go to the Facebook website (www.facebook.com) and create an account
      • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
      • Tap Sign in with Facebook
      • Enter the same email address and password you used when you created your Facebook account.


      Sign in with Google:
      • Go to the Google website (www.google.com) and create an account
      • Once your account has been created, 

        go to the PBS app and tap

         Sign in located in Settings menu on your device
      • Tap Sign in with Google
      • Enter the same email address and password you used when you created your Google account.

      Sign in with PBS Account:
      • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
      • Fill out the fields listed and tap Create Account.
      • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.


      Related topics:

      How do I download the app?

      How do I download the iPhone/iPad app?

      How do I sign out of the iPhone/iPad app?

      How do I browse the iPhone/iPad app?

      Is the PBS app free?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

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      Can you please tell us how we can improve this article?

      If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


      • Open your Facebook account.
      • On the left side navigation menu, in the Apps section, click More.

      Figure 1


      • Click Settings (Figure 2).

      Figure 2


      • In the search textbox, type PBS.
      • When the PBS app logo appears, click it (Figure 3).
      Figure 3


      • At the bottom of the popup box, click Remove App (Figure 4).
      Figure 4

      • Click Remove to confirm (Figure 5).
      Figure 5


      The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.



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      • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


      Figure 1


      • Click Connected apps and sites (Figure 2).

      Figure 2



      • Click Manage Apps (Figure 3).

      Figure 3


      • Click PBS (Figure 4.1).
      • Click Revoke access (Figure 4.2).


      Figure 4


      • Click OK (Figure 5).


      Figure 5




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      • When you are on your Apple TV and receive a message to activate, take note of the activation code. 
      • On your computer, tablet, or phone, open a web browser such as Chrome, Firefox, or Safari.
      • Type http://www.pbs.org/activate in the address bar. 
      • Type your activation code in the textbox provided.
      • Click Continue.
      • Your Apple TV has been activated and you can return to your Apple TV to begin watching PBS videos.



      Related topics:

      How to turn captions on Apple TV

      Can I stream Passport content on Apple TV?

      How to activate Passport on Apple TV

      I'm not recognized on Apple TV, and there's no option for signing in

      How do I dissociate my Facebook account on Apple TV?



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      After you have downloaded the PBS app to your device, you have two options:

      1. You can click Not Now to begin using the app without signing in.
      2. You can click Sign In to create an account or log in to your existing account and begin enjoying the benefits of being a registered user.

      If you choose to Sign In, you can sign in with your Facebook, Google, or email account or you can click Create one now at the bottom of the screen to create a PBS account. 

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      To browse the iPhone/iPad app, simply tap the links located at the bottom of the main screen. You can browse: 

      • videos
      • shows
      • your local TV Schedule


      To browse within each category, tap the links located at the top of each individual screen (videos, shows, tv schedule).


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      When you tap the Videos tab and view the New, Featured, or Popular video page, tap the three dots located to the right of each video title. This brings up a menu of options from which you can choose including:

      • Play video 
      • Save to Watchlist 
      • View details 
      • Add to Favorites 
      • View more from the same content channel  


      Alternatively, you can tap the actual video to:

      • Add to Watchlist 
      • View more from the same content channel

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      Your Watchlist is the place where you can: 

      • resume watching videos; 
      • quickly retrieve videos you saved to watch later;  
      • access videos you have watched in the past.


      Sign in to the app

      You must be signed in to the app to access your Watchlist. Learn how


      *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore.


      Related topics:

      Do I need to be signed in to use the Watchlist?

      Are videos ever removed from my Watchlist without my knowledge?

      Is there a limit to how many videos I can save to my Watchlist?

      Learn how to create an account

      I am getting a message that a video is unavailable in my area. Why?

      I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

      Where can I find the transcript for a particular story or program?

      What is the benefit of creating an account?

      What are the system requirements to view PBS Video content?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Tap the Show link located at the bottom of your screen. You are automatically taken to the Featured Shows screen where you can see a series of images that represent each show. Tap any of the images to view information about the show, episodes, clips, and previews. 


      Did you find it helpful? Yes No

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      To add a show to your Favorites, tap Favorite Show in the upper right corner of the screen. After you have added the show to your Favorites the star turns from grey to yellow, indicating that this show is now in your Favorites list. 

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      Tap Videos on the bottom of the screen.



      Did you find it helpful? Yes No

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      Tap the PBS icon in the upper left side of the screen on your device to return to the PBS app. 


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      To search for a video in the app, from the main Videos or Shows page, pull the screen down and the search textbox will appear at the top of the page directly beneath the station logo. You can type your search criteria directly into the Search textbox and tap Search.


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      Connecting to your local station allows you to view the local TV schedule and local programming. Follow the steps below to connect to your station. 


      * You can choose any station in the country.


      • When you are in the app, click Settings located in the upper left corner.
      • Tap Local Station.
      • Tap the logo that displays
      • At the bottom of the screen, tap Zipcode to search for a station by zipcode or State to search for a station by state.
      • When the list of available stations appears, tap the station to which you want to localize.
      • In the upper left side of the screen, tap the back arrow to return to the main Settings screen.
      • Tap Done located in the upper right corner of the page.

      You are now connected to your preferred station and will view the TV schedule and programming associated with that station. To change to another station, follow the same steps again.

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      During the latest update, it appears a bug may have been introduced that affects some users that have updated to iOS 9. 


      We apologize for the inconvenience and our developers our working on releasing a fix as soon as possible.

      Did you find it helpful? Yes No

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      Unfortunately, when you are viewing your TV schedule in the app you cannot tap a show name and go directly to that show. We are working on a possible fix for this in the future. In the meantime, use the search functionality to search for the show title and click the show title from the search results.

      Did you find it helpful? Yes No

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      Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 


      • Click the PBS icon on your Roku screen (Figure 1).
      Figure 1


      • A screen appears with a seven-digit activation code. You will need this code for the next step.


      Figure 2


      ***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***



      ***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
      • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
      • In the address bar at the top, type http://www.pbs.org/activate
      • Type your seven-digit activation code in the textbox provided.
      • Click or tap Continue.
      * If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

      Figure 3



      • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
        • PBS Account - 
        • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
        • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

      Note: If you do not have a PBS account, create one by clicking
      Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.


      Figure 4



      ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


      ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


      How to create a PBS account


      Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).


      • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

      Figure 1


      • Click Sign in with Email (Figure 2).


      Figure 2


      • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
      • Click Register (Figure 3.2).

      * You can click the Keep me signed in checkbox to stay signed in to PBS.org.


      Figure 3


      • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

      ***Use this login and password any time you log in to PBS products.***


      Figure 4



      Related topics:

      What is Passport?

      Does Passport cost anything?

      Can I use the PBS app on Roku without activating?

      I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

      How do I know if my Passport member benefit is activated?

      How can I tell which are Passport videos?

      I already have the PBS app on my Roku, why do I need to activate?

      Can I stream Passport content on my Apple TV?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Activating your Roku device allows you to:

      • Easily connect with content from your local station
      • Access your Watchlist
      • Sync all of your favorite local and national programs across all of your devices
      * It's important to note that activating changes nothing about your account other than adding more personalization and benefits.

      How to activate your Roku device

      • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
      • In the address bar at the top of the screen, type www.pbs.org/activate
      • In the textbox provided, enter the activation code that displayed on your Roku device. 
      • Click Continue.
      • Go back to your Roku device and enjoy streaming PBS content.




      Related topics:

      Can I use the PBS app on Roku without activating?

      I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

      Can I stream Passport content on my Apple TV?

      I have my Apple TV activation code, what now?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      No. After the update in late September 2015, PBS requires you to activate in order to use the PBS app on Roku. In return, you can enjoy benefits such as access to your Watchlist and program synching across all of your devices. 


      Related topics:

      How to activate Roku

      I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

      Can I stream Passport content on my Apple TV?

      I have my Apple TV activation code, what now?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?
      ***Keep in mind that some videos do not contain closed captions***

      • Find the video you want to watch.
      • Click Watch now
      • While the video is playing, hit the Star button on remote.
      • Turn Captions mode to <On> and press Close or press the star button again to return to the video. 

      Still experiencing issues?

      If you still cannot turn on closed captions, press the star button on your remote (looks like a large * or asterisk) while you're watching a video to bring up a menu for captions. Turn captions to "On" and selecting "OK" and you will be directed back to your video. The video should begin playing with closed captions. This has to be repeated for every video.

      Did you find it helpful? Yes No

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      No. You only need to activate once. 

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you are trying unsuccessfully to activate your Roku device, it's possible your activation code has expired. To check, go to your Roku device and open the PBS channel. If you need to activate, Roku will present you with a popup box telling you that your old code has expired and you need to activate. Roku will give you the option to get a new code. Click OK and the box refreshes with your new code.

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      To watch Passport videos on your Roku device, follow the steps below:



    • Open the PBS channel on your Roku device.

      • In the top navigation menu, click Settings.


      • At the bottom of In the settings menu, click Deactivate Device. The screen will not change.


      • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
      • Click the blue Activate button in the upper left corner of the screen.

      • You will see a new screen saying the channel needs to be activated. 
      • Activation instructions appear on the screen along with a 7-character activation code.



      • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
      • In the address bar, type  http://pbs.org/activate .  
      • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
      • Click Continue.


      • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
      • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



      • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos. 




      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


      Related topics:

      How do I download the app?

      I have downloaded the app, what do I do now?

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      I cannot connect to the app, help!

      Is the app compatible with Chromecast?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      • Android users can go to the Google Play store on your device and search for PBS video.  
      • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


      Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


      Related topics:

      Is the PBS app free?

      I have downloaded the app, what do I do now?

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      I cannot connect to the app, help!

      Is the app compatible with Chromecast?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

      1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
      2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


      Logging in to the app allows you to:

      • create and access your Watchlist
      • view your local TV Schedule
      • donate to your local station


      Figure 1




      If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


      Figure 2


      Related topics:

      Is the PBS app free?

      How do I download the app?

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      I cannot connect to the app, help!

      Is the app compatible with Chromecast?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


      Keep in mind that features are only consistent if you are logged in to both the app and your computer with the same login information. In other words, if you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


      Related topics:

      Is the PBS app free?

      How do I download the app?

      I have downloaded the app, what do I do now?

      I cannot connect to the app, help!

      Is the app compatible with Chromecast?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:


      • Reboot your device (power off, power on). 
      • Turn Wi-Fi off and back on. 
      • Try connecting to different Wi-Fi hotspots. 
      • Be sure Airplane mode is off. 
      • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
      • Reboot your Wi-Fi Router. 
      • Delete and re-install the app (Note: This will not affect your Watchlist)  
      • Upgrade to the latest version for your device.


      Related topics:

      Is the PBS app free?

      How do I download the app?

      I have downloaded the app, what do I do now?

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

      Is the app compatible with Chromecast?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


      • Broadcast TV - Binghamton 
      • Broadcast TV - Elmira (Corning).


      Related topics:

      Is the PBS app free?

      How do I download the app?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      Be sure to check that you are localized to the correct channel. Often, there are Spanish speaking channels associated with your local station so double check to be sure you are viewing the correct channel.


      To change the channel, follow the instructions below:


      • After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 

       

      Figure 1 


      • The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.

       

      Figure 2 


       

       

      • When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).

       

      Figure 3 


      • The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).

       

      Figure 4 


      Related topics:

      Is the PBS app free?

      How do I download the app?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      The PBS app currently supports the latest iOS versions. For users with lower versions we regret to inform you that the app will not work on your device. 


      However, there is a workaround! 


      Open a browser window on your device and type http://www.pbs.org/ in the address bar. Once you are on the PBS.org website you can do just about everything you can do with the app. You can sign in, create a Watchlist, view your TV schedule, and of course view many of the PBS shows you love. 


      Related topics:

      Is the PBS app free?

      How do I download the app?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      • From the main screen, click Settings.
      • Click General.
      • Click Accessibility.
      • Click Closed  Captions + SDH.
      • Press Select on your Apple Remote to turn on closed captions and subtitles.

      Still experiencing issues?
      If you still are not able to turn captions on, hold down the select button (the round button on the remote) for a few seconds while you're watching a video and this will bring up a menu for captions. Turn captions to "English" (and not "Auto"). This will turn captions on when you return to the video. This has to be repeated for every video.

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      In order for a video to be in the Resume section of the Watchlist where you can continue watching where you left off:

      • The video must be a full episode
      • You must have watched more than 5 minutes of the video.


      If these requirements are not met, the video will not appear in the Resume section of the Watchlist. The video will, however, remain in the Saved and History sections of your Watchlist. From the Saved and History sections, a video must be played from the beginning. The video can only pick up where you left off if it is in the Resume section of the Watchlist. 


      Related topics:

      What is the Watchlist?

      Do I need to be signed in to use the Watchlist?

      Are videos ever removed from my Watchlist without my knowledge?

      Is there a limit to how many videos I can save to my Watchlist?

      Learn how to create an account

      I am getting a message that a video is unavailable in my area. Why?

      I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

      Where can I find the transcript for a particular story or program?

      What is the benefit of creating an account?

      What are the system requirements to view PBS Video content?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


      We regret not being able to offer our supporters all of our online content.


      Related topics:

      What is the Watchlist?

      Do I need to be signed in to use the Watchlist?

      Are videos ever removed from my Watchlist without my knowledge?

      Is there a limit to how many videos I can save to my Watchlist?

      Learn how to create an account

      I am getting a message that a video is unavailable in my area. Why?

      I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

      Where can I find the transcript for a particular story or program?

      What is the benefit of creating an account?

      What are the system requirements to view PBS Video content?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?




      • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset.



      • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

      After this process, you should no longer be prompted to sign in with Facebook.


      Related topics:

      What is the Watchlist?

      Do I need to be signed in to use the Watchlist?

      Are videos ever removed from my Watchlist without my knowledge?

      Is there a limit to how many videos I can save to my Watchlist?

      Learn how to create an account

      I am getting a message that a video is unavailable in my area. Why?

      I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

      Where can I find the transcript for a particular story or program?

      What is the benefit of creating an account?

      What are the system requirements to view PBS Video content?


      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      You can select any of the providers listed but try to come as close as you can to your provider. For instance, if there is a long list of Comcast providers and you use Comcast, choose one of those. You can also, at any time, select any of the Broadcast TV providers. This would come in handy if you use a particular carrier but they are not listed. 


      Related topics:

      What is the Watchlist?

      Do I need to be signed in to use the Watchlist?

      Are videos ever removed from my Watchlist without my knowledge?

      Is there a limit to how many videos I can save to my Watchlist?

      Learn how to create an account

      I am getting a message that a video is unavailable in my area. Why?

      I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

      Where can I find the transcript for a particular story or program?

      What is the benefit of creating an account?

      What are the system requirements to view PBS Video content?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


      Find your router's username and password

      F1. 

      • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
      • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


      Figure 1


      • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
      • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
      • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).

      Log into your router's control panel with the username and password2. L

      • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
      • Once you are on the router login website, you will be asked to enter your router user name and password. 
      • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.

      Unblock the site www.doubleclick.net

      • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
      • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


      Related topics:

      What is the Watchlist?

      Do I need to be signed in to use the Watchlist?

      Are videos ever removed from my Watchlist without my knowledge?

      Is there a limit to how many videos I can save to my Watchlist?

      Learn how to create an account

      I am getting a message that a video is unavailable in my area. Why?

      I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

      Where can I find the transcript for a particular story or program?

      What is the benefit of creating an account?

      What are the system requirements to view PBS Video content?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?

      If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


      Find your router's username and password

      F1. 

      • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
      • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


      Figure 1


      • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
      • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
      • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).


      Log into your router's control panel with the username and password2. L

      • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
      • Once you are on the router login website, you will be asked to enter your router user name and password. 
      • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.


      Unblock the site www.doubleclick.net

      • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
      • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


      Related topics:

      What is the Watchlist?

      Do I need to be signed in to use the Watchlist?

      Are videos ever removed from my Watchlist without my knowledge?

      Is there a limit to how many videos I can save to my Watchlist?

      Learn how to create an account

      I am getting a message that a video is unavailable in my area. Why?

      I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

      Where can I find the transcript for a particular story or program?

      What is the benefit of creating an account?

      What are the system requirements to view PBS Video content?

      Did you find it helpful? Yes No

      Can you please tell us how we can improve this article?