To make changes to your membership and billing, please click here for more information.

If your Roku remote skips or moves on its own, this issue is due to a recent Roku update. Please restart your device. If the issue continues, please contact Roku support directly at

How do I log into my Passport account on my Roku device?

When you attempt to view a Passport video on the PBS app on your Roku device, you may see a screen stating this video is exclusive to Passport members. 

If you are signed in with an account that does not have the Passport benefit, either because you have not yet activated your benefit or your benefit is active with a different account, you can follow the below steps to switch your login account on the PBS app.

Watch the following video to see the activation process:

Open the PBS app on your Roku device.

In the left navigation menu, select Profile.

At the bottom of Profile menu, click Change Account.

A prompt will appear confirming you would like to sign out. Select Sign Out.

You will sign out of the PBS app on Roku. A new screen will appear prompting you to reactivate the channel. Select Activate Now.

Activation instructions appear on the screen along with a 7-character activation code.

Enter your device's unique code at and sign in with the same Facebook, Google, or PBS account you originally linked to your Passport benefit when you activated your benefit.

A screen should appear confirming that your Roku device has been activated. Return to your Roku device where the screen should update to show the home screen of the PBS app.