When you attempt to view a Passport video on the PBS app on your Roku device, you may see a screen stating this video is exclusive to Passport members.
If you are signed in with an account that does not have the Passport benefit, either because you have not yet activated your benefit or your benefit is active with a different account, you can follow the below steps to switch your login account on the PBS app.
Watch the following video to see the activation process:
Open the PBS app on your Roku device.
In the left navigation menu, select Profile.
At the bottom of Profile menu, click Change Account.
A prompt will appear confirming you would like to sign out. Select Sign Out.
You will sign out of the PBS app on Roku. A new screen will appear prompting you to reactivate the channel. Select Activate Now.
Activation instructions appear on the screen along with a 7-character activation code.
Every device has its own unique code, so double-check your device's code before proceeding.
For Step 1, you will need to use a mobile device or computer to visit PBS.org/activate or use your smartphone's camera to scan the QR code on the TV screen to be taken directly to PBS.org/activate.
Enter your unique code listed in Step 2 into the Activation Code box on PBS.org/activate. Select Continue.
You will then be prompted to sign in with a PBS account or through Google, Facebook, or Apple.
If you have the PBS Passport benefit, sign in with the same account you originally linked to your Passport benefit.
A screen should appear confirming that your Roku device has been activated. Return to your Roku device where the screen should update to show the home screen of the PBS app.