We are currently short-staffed and at high call/ticket volume. We are responding as quickly as possible to assist you and apologize for possible delays.

I don't see the Chromecast icon on the app.

If the Chromecast icon does not appear on the app, try one of the below suggestions:

  • Check that your Chromecast is connected to a power source and connected to the same wifi network as your phone or tablet
  • Restart your phone or tablet
  • Restart your Chromecast by unplugging it, waiting at least 10 seconds, and then plugging it back in. Wait for the Chromecast to fully power on and reconnect to your network before trying to connect with it.