Update - December 16, 1 PM ET
Roku has published the update for the PBS Video channel to restore access to our livestream feature. Your Roku should automatically update, but you can also manually check for updates by following the instructions below. Due to how Roku releases updates, it may take another 24-48 hours for the update to reach your device.
If you continue to see an error message on your livestream on Roku after Saturday, December 18th and you have checked your device for updates, please send us a message.
We’re sorry that our livestream feature has been unavailable on Roku starting on Friday, December 10. We have submitted a fix to Roku to release on all devices, and Roku has told us they’ll publish this fix today, December 16 at 1 PM ET.
Once the fix is published and reaches your Roku, your Roku should automatically update and you’ll be able to immediately watch the livestream. Roku doesn’t release the fix to all Roku at the same time, so you may need to wait another 24-48 hours to receive the update after 1 PM ET on December 16.
While Roku does update channels automatically, if you would like to manually check for the update, you can follow these steps:
On your Roku Home Screen, use your remote to highlight the PBS channel icon and press the star or asterisk button on your remote > Select Check for updates
If the update is available, your Roku will tell you and prompt you to install the update. Confirm the update and wait for it to finish installing. Once the update is installed, open the channel and try to view the livestream.
If you are not prompted to install an update after checking for updates, this means Roku has not yet released the fix to your device. Please visit your Roku again later to check for updates.
You can also check for updates for all of your Roku channels via Roku’s main settings. On your Roku Home Screen, select the Roku Settings option > Select System > Select Update System > Select Check for updates
We’ll also be updating our status banner at the top of our help site at help.pbs.org as we have more information. Due to the large amount of messages we receive, we’re not always able to respond to everyone right away, and we recommend visiting our site to check for updates as we post them.
Thank you again for your patience and continued support of PBS!