COVID-19 Response: The PBS Support team is now working from home due to the ongoing COVID-19 situation. Due to the higher volume of responses we are receiving, wait times may be longer. Click here to learn more and thank you for your patience!

Samsung TV App: We are aware of technical issues on the PBS app on 2017 Samsung TV models, and are currently working to resolve these errors. Click here to learn more

PBS Support's Response to the COVID-19 Event

Due to the ongoing COVID-19 situation, the PBS Support team is now having to work from home. 

Our support hours have not been reduced, but we are currently receiving more messages than usual from our viewers. You may experience delayed responses from our team as we try to help everyone as quickly as we can. We apologize for any wait you encounter and appreciate your patience throughout this time.

To submit a written message to our team, click here or email directly.

Phone support for technical assistance is still available at the number listed at the bottom of this page. The hours for phone support are 10 AM to 11 PM EDT, Monday through Friday.

If you need to contact your local PBS station, please visit to find your local station's information. Local PBS stations are also affected by this crisis, and they will try their best to assist you.

Thank you for your continued support of PBS and your local station!