The PBS Video App does not require a fee to download or activate, and our agents will not ask for your billing information to activate the app. Click here to visit to activate your PBS Video App.

How do I deactivate my device to start over with my new email address?

Follow the instructions below to deactivate and reactivate your device:

(Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.

  • Within the PBS app on the Apple TV, click Settings.
  • Click Deactivate.
  • Exit to the main Apple TV page.
  • Click the PBS app.
  • Visit and enter your activation code (this is NOT your Passport activation code)
  • Press Enter.
  • You will be taken to a page asking you to login – at this point you must login the same way you have logged into Passport, with the same email that is affiliated with Passport.
  • Enter the email affiliated with Passport, enter the password set up when originally logging into Passport.
  • Click Sign In.
  • Apple TV PBS app will automatically be updated with this information and will have all the benefits of  Passport.