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The video I'm watching does not have an option for closed captions. What can I do?

If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know:

Vickie Allen
Director, Media Operations & Media Library

2100 Crystal Drive
Arlington, VA 22202

Tel: 703-739-5481
Fax: 703-739-5777



Please make sure that your feedback includes all of the information required by the Federal Communications Commission: 

  • Your name, postal address, and other contact information, such as telephone number or e-mail address;
  • The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;
  • Information sufficient to identify the software or device used to view the program;
  • The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;
  • The specific relief sought;
  • The preferred format or method of response to the feedback.