FAQ

Can I try Passport on a trial basis and cancel if I change my mind?
<div dir="ltr"> <p>Each PBS station is operated independently and may have its own guidelines regarding Passport. PleaseĀ <a href=&qu...
Mon, 26 Sep, 2016 at 2:40 PM
How do I access Passport using a Chromecast device?
<div dir="ltr"> <p>If you're using an app like PBS Video app for iPads, look for the app menu in the top left corner of the screen...
Wed, 20 Sep, 2017 at 10:23 AM
Why does it say this video is only available to members with Passport even though I'm signed in?
<p>If your Passport is activated properly, you will see a small blue and white "compass rose" icon ( <img src="https://s3.amazonaws.c...
Wed, 21 Jun, 2017 at 10:23 AM
I am using Chrome on my laptop but do not see the dropdown menu next to my name.
<p>You are likely using a laptop with touchscreen. Using your finger, simply tap the area to the left of your name and the dropdown menu should appear....
Tue, 18 Jul, 2017 at 8:27 AM
Why is PBS asking for my viewing data in order to use Passport?
<p>We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the info...
Wed, 13 Dec, 2017 at 10:36 AM
How do I change my email address?
<p>Go to <a href="https://account.pbs.org/accounts/profile/">https://account.pbs.org/accounts/profile/</a> to change your profile...
Tue, 15 Aug, 2017 at 2:02 PM
What do I do if my Passport says it's expired?
<p>If you would like to check if your Passport is expired, you can enter your <strong>contact email address</strong> in the lookup field at...
Mon, 25 Sep, 2017 at 10:20 AM
Can I download Passport videos to watch them offline?
<p>No, currently PBS does not support video downloading for offline viewing.</p><p><br></p><p>Passport videos are include...
Tue, 26 Sep, 2017 at 10:19 AM
Can I use my Passport membership benefit on multiple devices?
<p>Yes, you can use your Passport membership benefit on multiple devices.</p><p><br></p><p>Passport activation codes can ...
Tue, 17 Oct, 2017 at 10:41 AM