General information

Answers to some common questions that come up when using the PBS app.

Is there a limit to how many videos I can add to my Watchlist?
<div dir="ltr"> <p>No. You can add an unlimited number of videos to your Watchlist, however, only 100 videos appear at one time. Once a...
Tue, 28 Jun, 2016 at 11:41 AM
Are videos ever removed from my Watchlist without my knowledge?
<div dir="ltr"> <p>No. All videos you have added to your Watchlist remain in your Watchlist for as long as you want them to. It should ...
Tue, 28 Jun, 2016 at 11:42 AM
It looks like I am signed in to Passport on my Apple TV but I keep getting a message to sign in. What can I do?
<div dir="ltr"><div dir="ltr"> <p>Begin by checking the following two things:</p> <ul> <li><span s...
Mon, 23 Oct, 2017 at 3:36 PM
Has the XBox app been retired?
<div dir="ltr"> <div dir="ltr"> <p>Yes, the Xbox app was recently retired. We apologize for any inconvenience.</p&g...
Thu, 30 Jun, 2016 at 3:59 PM
I don't see the Chromecast icon on the app.
<div dir="ltr"> <div dir="ltr"> <div dir="ltr"> <p>If the Chromecast icon does not appear in the uppe...
Thu, 30 Jun, 2016 at 4:00 PM
How do I activate my Amazon Fire TV?
<div dir="ltr"> <p>If you are looking for the PBS website to activate your streaming device, please enter <a href="http://www.p...
Mon, 13 Nov, 2017 at 10:29 AM
Videos are not playing on my Apple TV
<div dir="ltr"> <div dir="ltr"> <div dir="ltr"> <div dir="ltr"> <p>After you have ch...
Wed, 21 Sep, 2016 at 9:22 AM
How can I tell which version of Apple TV I have?
<div dir="ltr"> <div dir="ltr"> <p>Please see the following link to find out which version you have: <span></...
Wed, 17 Aug, 2016 at 7:30 AM
I am getting an error message stating "An error occurred loading this content"
<div dir="ltr"> <p>This error typically occurs when the Apple TV is having trouble connecting to PBS or another app on the Apple TV. Pl...
Wed, 21 Sep, 2016 at 9:27 AM
Chromecast does not work on my iOS device
<div dir="ltr"> <p>Some versions of iOS 8 on some iPads do not work with Chromecast. Please update to a newer version of iOS.</p>...
Wed, 28 Sep, 2016 at 10:51 AM