General information

Answers to some common questions that come up when using the PBS app.

How do I add a video to the Resume section of the Watchlist so I can continue watching where I left off?
<div dir="ltr"> <p>In order for a video to be in the Resume section of the Watchlist where you can continue watching where you left off...
Tue, 28 Jun, 2016 at 11:37 AM
I live outside the United States. Why can’t I stream PBS video content from PBS.org?
<div dir="ltr"> <div dir="ltr"> <p> </p> <div> <p>While over-the-air broadcasts reach beyond U.S....
Thu, 30 Jun, 2016 at 3:49 PM
How do I dissociate my Facebook account on Apple TV?
<div dir="ltr"> <ul> <li>Please go to <a href="https://account.pbs.org/oauth2/send-reset-password/" target="_b...
Thu, 30 Jun, 2016 at 3:52 PM
I see a list of providers but mine is not listed. What should I do?
<div dir="ltr"> <p>You can select any of the providers listed but try to come as close as you can to your provider. For instance, if th...
Thu, 30 Jun, 2016 at 3:53 PM
I started a video and the ad at the beginning does not play. What can I do?
<div dir="ltr"> <p>If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrat...
Thu, 30 Jun, 2016 at 3:54 PM
I pressed play on a video but it doesn't play. What can I do?
<div dir="ltr"> <p>If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrat...
Thu, 30 Jun, 2016 at 3:54 PM
I am able to see an advertisement but the video does not play. What can I do?
<div dir="ltr"> <p>If you play a video and only the advertisement plays while the video does not, try playing the video on a different ...
Thu, 30 Jun, 2016 at 3:55 PM
Can shows be downloaded to my device so that I can watch them on an airplane?
<div dir="ltr"> <p>PBS.org does not provide a download option for PBS shows, however, you can go into <a href="https://www.appl...
Thu, 30 Jun, 2016 at 3:54 PM
Do I need to be signed in to use the Watchlist?
<div dir="ltr"> <p>Yes. You must be signed in to the app in order to take advantage of the Watchlist feature.</p> <p><br...
Tue, 28 Jun, 2016 at 11:40 AM
How do I play a video?
<div dir="ltr"> <p>After you have selected the video you want to watch, simply tap the arrow icon located in the center of the video&#x...
Thu, 30 Jun, 2016 at 3:55 PM