FAQ

Answers to some common questions.

The video I'm watching is only streaming audio, there is no video.
<div dir="ltr"> <p>Check your internet connection. A broadband connection with at least 500 Kbps is required for the best experience.&l...
Tue, 28 Jun, 2016 at 3:19 PM
I am getting an error message saying that I'm outside the United States. Why?
<div dir="ltr"> <div dir="ltr"> <p>Most of our content producers require that we make their content available to resid...
Tue, 28 Jun, 2016 at 3:21 PM
I'm getting an error message saying the source file not available.
<div dir="ltr"> <p>This message usually means there is currently no streaming file for this video that is compatible with your phone / ...
Tue, 25 Jul, 2017 at 11:52 AM
I am watching a video and it suddenly ends only 20 minutes in. Why?
<div dir="ltr"> <p>Often when a video is embedded on an external site, such as a local news or entertainment site, PBS limits the conte...
Tue, 28 Jun, 2016 at 3:22 PM
What happened to the videos Expiring Soon section?
<div dir="ltr"> <p>The Expiring Soon section can be found on your station site under the Popular section. <span>If there is no ex...
Tue, 28 Feb, 2017 at 1:29 PM
I want to watch Downton Abbey live on my device but it's not available.
<div dir="ltr"> <div dir="ltr"> <p>Unfortunately, we do not hold live streaming rights to many programs, including Dow...
Thu, 7 Jul, 2016 at 2:21 PM
There is a video on PBS.org but it is not available on PBS LearningMedia. Why?
<div dir="ltr"> <p>PBS works with a variety of partners to develop high quality educational content. Some of our agreements with our p...
Thu, 14 Jul, 2016 at 3:23 PM
Can I livestream NewsHour?
<div dir="ltr"> <p> </p> <div style="float: left; min-height: 30px; width: 1150.90625px; box-sizing: border-box;"&g...
Fri, 9 Sep, 2016 at 3:17 PM
Why can I only see one season of a show?
<p>On the right side of the Episodes section for a show, you should see a drop down box which lists different seasons for that show. Click the box to s...
Mon, 16 Oct, 2017 at 11:53 AM
I can see an episode's clips or previews, but it says the full episode is unavailable for streaming. Why am I receiving this message?
<p>If you are seeing this message under an episode's clip or preview, it means PBS no longer has the streaming rights to offer that full episode f...
Wed, 25 Oct, 2017 at 3:01 PM