FAQ

Answers to some common questions.

The video I am trying to watch doesn't expire until much later, why am I getting a message that it's unavailable?
<div dir="ltr"> <div dir="ltr"> <div dir="ltr"> <div> <div> <div> <div> <p s...
Tue, 18 Oct, 2016 at 9:57 AM
I am getting a message that a video is unavailable in my area. Why?
<div dir="ltr"> <p dir="ltr" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif, 'Helvetica Neu...
Thu, 4 May, 2017 at 9:42 AM
I want to change the station to which I'm currently localized. How do I do that?
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Tue, 28 Jun, 2016 at 11:30 AM
Where can I find the transcript for a particular story or program?
<div dir="ltr"> <p>As the national membership organization of public television stations, PBS acquires program rights and distributes p...
Tue, 28 Jun, 2016 at 3:16 PM
What is the benefit of creating an account?
<div dir="ltr"> <p>Creating an account is free and provides you with the following benefits:</p> <p></p> <ul>...
Tue, 28 Jun, 2016 at 11:30 AM
Can I delete a video from my Watchlist?
<div dir="ltr"> <div dir="ltr"> <div> <div> <p dir="ltr">Yes. Click the "<b>X</b...
Tue, 28 Jun, 2016 at 11:35 AM
I really like a show that I watched, how can I buy the video?
<div dir="ltr"> <p>Many videos have links located directly beneath the video description that allow you to purchase the video in shoppb...
Tue, 28 Jun, 2016 at 3:15 PM
What are the system requirements to view PBS Video content?
<div dir="ltr"> <p></p> <ul> <li> <span>Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, S...
Tue, 28 Jun, 2016 at 11:28 AM
I want to watch a PBS program that was broadcast but is not yet available online. What are my options?
<div dir="ltr"> <p>Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available...
Tue, 28 Jun, 2016 at 3:17 PM
The video I'm watching is stalling or has choppy video playback.
<div dir="ltr"> <p>Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing exper...
Tue, 28 Jun, 2016 at 3:17 PM