Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons.
Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.
Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required.
To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.
What is PBS Passport?
Does Passport cost anything?
I think I already activated Passport. How do I check?
I can't find my activation code, help!
Is PBS Passport available outside the U.S.?
How do I know if my Passport member benefit is activated?
How can I tell which are Passport videos?
Can I search for Passport videos only?
Which devices can I use to view Passport content?
Is PBS Passport to be used on my computer or TV?
What shows are available with PBS Passport?
If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?
I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?
Does Passport work with Chromecast?
Can I stream Passport content on my Apple TV?
What happened to XBox?
How do I cancel my Passport member benefit?