***Be sure your operating system and the PBS app are both updated to the latest version***


Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

  • Reboot your device (power off, power on). 
  • Turn Wi-Fi off and back on. 
  • Try connecting to different Wi-Fi hotspots. 
  • Be sure Airplane mode is off. 
  • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
  • Reboot your Wi-Fi Router. 
  • Delete and re-install the app (Note: This will not affect your Watchlist)  
  • Upgrade to the latest version for your device.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Is the app compatible with Chromecast?