It sounds like your Apple TV is not set up with the same email/credentials that you used when you activated Passport. Therefore, the Apple TV PBS App must be reset to use the email address that you used when you activated Passport. To do this you will need to deactivate and reactivate the PBS app with the correct email. (Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.



 

Follow the steps below to activate your Passport member benefit:

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.


  • Click Deactivate located at the bottom of the screen.



  • Exit the app and return to your main Apple TV screen. This gives the PBS app time to reset and deactivate itself.
  • Click thPBS app icon to enter the PBS app again. 


  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?